October 2023 by preacher man
Was ok easy to locate but the time you have to wait is shocking 20 mins
September 2023 by Kim Jackson
I missed a delivery this morning and popped down to the depot as I couldn?t contact anyone online, Richard was so lovely and helpful, he found my parcel and even held the door for me! He?s a credit to your company
August 2023 by Sara Hussain
The staff here are lovely but I can?t speak for the drivers. Tried their best to help. Their open mon to Friday till 8pm which is helpful and it?s not busy. Good system here but a shame they can?t track drivers or vehicles or get through to them promptly.
August 2023 by NamWhan P. Sawatvongporn
I paid for Saturday delivery so I can get my parcel on Saturday but what I got just an email said that the driver cannot access my property but I am still sitting on my living room to wait for someone to ring my door but no one ring and how can I know you are arrive? Are you just too lazy to try to deliver my parcel? It is frozen food and I have to wait till Monday in the summer! And no way I can contact to delivery my parcel back on time! The worst delivery ever!
July 2023 by Arun Natarajan
Fantastic experience. Thoroughly professional & superb use of technology & manpower to make that delivery a smooth experience.
July 2023 by Marty McFly
Terrible service. If you can get the item delivered. Unorganised chaos
July 2023 by Ruwaid Aftab
They don?t do deliveries on weekends do I have to go there. But I had to wait around 20 minutes at the reception to see someone who can assist.
July 2023 by Dominic corcoran
All ways having problem with this company not just at my address but my mum and partners it amazing how I have not had a problem with any other company didn't even attempt delivery I have cctv and I had all my windows open
May 2023 by Chris Midgley
Worst courier by far. No idea why they have box tickers in customer service you can't understand nor do they do anything to help you. Good luck understanding their outstanding English.
March 2023 by U D
DHL I don?t think so. A very reputable company at one time now run by jokers Or lazy and incompetent people.They haven?t moved on with time.Companies who have started much late have become more fast, reliable, convenient and have much friendlier customer services and not arrogant like DHL,who think that they?re the best thing on gods Green earth.I had 3 different parcels delivered on different times which were supposed to be delivered on a specific date were delivered 3-4 days later than the date given and told that I was not home. I would be waiting for them all day and would then get an email saying that they tried to deliver the parcel and that no one was at home ?, when I was sitting in front of the window just in case I would miss the driver. Getting hold of them on the phone is another mission and then when u finally get through to them, the expected answer u get is that they can?t get hold of anyone at the depot or the driver with your package. Next time if any company I expect a delivery coming from use DHL I shall refuse it straight away as I can?t take time off work to wait all day for to be told that it will be delivered the day after or the day after that. They don?t even give a specific am or pm time for a person to do anything else. Like other companies do if they can?t give a specific time they will say either 8-12 or 1-5pm but unfortunately not in the case with DHL who charge you 7p a minute and then keep you on the line waiting for 20 minutes and speak to you for another 15 minutes as they have all the time in the world to make money off poor customers. ABSOLUTELY SHAME ON YOU DHL FOR MESSING CUSTOMERS UP AND ALWAYS LYING THAT U CAME TO DELIVER!
February 2023 by Ludicrous Bonobo
Valuable parcel (4 figures) being delivered got as far as the Leeds depot before they "lost" it without trace. Unbelievable. I can guess where it is - gracing some DHL employees front room. Customer service not bothered. I won't ever be using DHL again as long as I live.
January 2023 by Lindy Caddy
Sat having our breakfast, when heard what I thought was the post been delivered saw a person walking away from the house. It was the DHL Courier he did not ring the door bell or use the door knocker left the card to inform us had dropped the parcel over a high gate at the side of the house, luckily it wasn?t anything that could have been broken, very very poor service, tried to contact DHL to complain cannot speak to anyone. Live chat is not live.
January 2023 by Rohaan Aftab
I collected my parcel today around 1pm, I didn?t get the name of the person who served me but he was extremely professional and polite when dealing with my parcel, an asset to the dhl team.Many thanks.R Aftab.
November 2022 by Shaun Brown
The guys in the collection department where so helpful and did all they could to help me out and collect my parcel they was under alot of pressure due to the high demands and work load but where more than happy to assist. There was a unhappy customer but was not the guys on the collection departments fault. Just massively over worked, under staffed and mountains of parcels to sort through. I rang the day before so they could get my parcel out but that wasn't relayed from the customer service call I had. Fortunately for me I still got my package when I went to collect it.
November 2022 by jim crossland
Terrible service took a day off work because it was next day delivery. Said it was at local depot so being delivered today. Then changed at about 10.00 to delayed. No e-mail or sms. Luckily i was tracking it. Called customer service after a long wait got to talk to somebody had to explain my case three times. She said was going to call local depot then put me on hold then hung up on me.Managed to find telephone number for local depot called them to ask if i could collect as i could not afford another day off work. Went to collect luckily he found it promptly. Gave me parcel which was 30kgs and left me to carry it 200 yds. Not very good at all i won't send anything with them you never know when you are going to get it even if you pay for next day delivery. All you get is excuses. It's deliver we want not excuses
