March 2024 by Reshma Tia Champaneria
Really happy with the service at Cubitts in Leeds. After having a lot of issues with previous opticians mix up of prescriptions and the PD not being right I decided to try Cubitts for the first time. The service was wonderful and helpful with choosing frames. The staff are super friendly and helpful. And the new glasses I have are perfect. Excellent quality, and variety of frames. Definitely recommend!
February 2024 by Caoilfhionn Brereton
I cannot praise this shop more. They were incredibly patient with a very anxious customer. They couldn't do enough even calling my previous optician to fully understand my complex eye history. Their range is beautiful, trendy and affordable! The glasses were delivered to my door and the icing on the cake was it was a full electric vehicle. I'm so happy with my purchase.
February 2024 by Ellie Dean
Honestly this place is amazing. Such knowledgable, friendly & thorough staff & a great selection of frames. I couldn?t recommend enough as they are so helpful & anytime I need anything they always go above and beyond. Thank you
February 2024 by David Clark
Incredible customer service: patient and knowledgeable. A fast turnaround from order to pickup. As an aside: the store has an authentic aesthetic that I loved.
January 2024 by Graeme Dunn
Fantastic glasses and prices inc all the usual lens upgrades and no extra cost. That?s not the best bit mind, the friendly staff, location and customer service are excellent ?. Lots of glasses to choose from and great recommendations from the staff.
January 2024 by Eliott Tanner
Unbelievably good service. 100% worth spending the money here rather than specsavers.
January 2024 by Louise B
Went in on afternoon of 27th and the lad who served me was so kind and friendly. Lovely little shop. Took my Cubitt?s frames to get reglazed and as I ordered them online they altered the fit for me to make them fit better.
December 2023 by Richard Hammond
Had a repair done on my glassesFantastic service at a very reasonable price.Came back like new ?Highly recommend.
September 2023 by L P
I ordered online but needed some assistance with a few technical questions before / after delivery. Tom and Piers were exceptionally helpful.Tom was able to measure my pupillary distance via email after there was a glitch submitting it via the website. This sped up the process and the time in which my glasses were delivered. After delivery, I phoned back and spoke to Piers regarding the malleability of the frames. Again, he was very helpful. A third and final phone call was made (unsure who I spoke to on this occassion) regarding spare nose pads. The person in question sent me out two additional nose pad replacements at no extra cost, arriving two days after the phone call.What some businesses fail to realise, this one clearly being an exception, is that customer service is an integral part of your experience, alongside quality of product and competitiveness of price. This place 'gets it'.Well done guys.
September 2023 by Nick Kemp
Fantastic service and great products. I came across this brand/store via a friend who was raving about them. The customer service from Mandy and colleagues was superb and I shall shopping from them for all my glasses from now on
August 2023 by Jane Pooley
I made a special trip Cubitts in Leeds and I am delighted with my glasses . I chose my frames , gave them my prescription . They were so professional and helpful. They arrived today and I couldn't be happier
July 2023 by Stephen Turner
The staff are great and it?s a great brand but the quality is disappointing slightly better than my usual £14 glasses from Amazon but not much better. The glasses arrived with one floppy arm and one stiff. The lenses scratched very easily and the frames stretched so they ended up falling off my face. Took them back to the shop in Leeds, they heated up the plastic and bent them, tightened the hinges which I had done several times. The lenses were poor not too sure about them being Zeiss lenses?? If they are they must be very basic, they cleaned the lenses but can?t do anything about the multitude of scratches and gave them back to me and I promptly left them on the train on the way back from Leeds so lost for good so not a positive experience.
July 2023 by Priyanjith Hewavitharana
I chanced upon this fantastic brand and was immediately taken with their designs and quality. Callum and Piers were an absolute delight to deal with, exuding professionalism, and offering superb assistance in choosing not just one, but two frames and lenses. I am now eagerly anticipating the arrival of my new glasses.
July 2023 by Clive Hutton
Had a great easy experience from start to finish?excellent Glasses & Lenses. Very helpful staff..so thank your Cubits Leeds.
June 2023 by Glyn Allport
Had a great experience at the Leeds branch. Their staff were brilliant. Callum was very knowledgeable of technical and aesthetic variables for consideration when choosing frames/lenses. He was patient and happy to answer questions. Left me with a brilliant impression of the company and I will definetely go back in the future.
