November 2023 by Sarah Farr
A wonderful shopping experience. Thank you to Sam for the time taken to assist us with our purchase. Very helpful and knowledgable.
August 2023 by richard pilling
It's really difficult to express my gratitude to Sam and the team at Berry's for the way they have dealt with my repairs issues with Panerai.If it hadn't been for their determination to do the best they could for their customer I very much doubt this matter would ever have been resolved.10/10 Berry's Well done and thank you!
August 2023 by Paul Tinker
As you would expect, a 1st class shopping experience from start to finish. Highly recommended.
July 2023 by Amanda Berry
Just Purchased Cartier watch from Berry?s , such a pleasure to deal with .So helpful , would definitely shop here for my next purchase .
March 2023 by John
A very pleasant shopping experience , with a most helpful member of staff
March 2023 by Sanne Garbutt
Not recommended at all! Appalling customer service, will never shop here again!
December 2022 by Gurdeep Kumar-Sharma
5* Bought my new Cartier watch from here. Thanks to Cassandra for her advising and help. Also went to the high street store to get it altered. Great customer serviceThanks
November 2022 by Vicki Chastney
Wonderful customer service from Denise on a recent visit to the Victoria Quarter store in Leeds. Very helpful when I went in, she then called me back with a price the following day, exactly when she said she would and when I then purchased the ring I tried on in store, Denise called a few hours later to advise it was on it?s way. Packaging on arrival was fabulous too. Would highly recommend.
December 2021 by Raffaele Cannas
I called up the Victoria Quarters branch and was immediately struck by the friendly and knowledgeable voice of Jade. I made an enquiry about a specific watch and was given all the information i needed to make an informed decision. I ordered the watch and had it delivered next day, very well packaged. I would have no hesitation in making our next purchase there before looking elsewhere. Thanks
December 2021 by Callum Simpson
Excellent Service from Sales Assistant Courtney, she turned a quite daunting experince of buying an engagement ring into a really special one. I Can't thank her enough and I hope to shop there again in the near future
November 2021 by Richard Suddards
I have recently had the pleasure of visiting Berry?s in Leeds where I purchased an Omega watch for my wife?s 40th birthday. I had the pleasure of meeting Joanna James the store manager who I found to be extremely knowledgeable and pleasant. The whole experience from the moment I walked in until the moment I left was what I consider to be fitting with a high end jeweller. I look forward to visiting the store again in the future.
September 2021 by Richard Higham
Absolutely amazing service by Courtney! Helped us to work out what kind of style engagement ring we wanted. Took time with us and made us feel special.
August 2021 by Robert Dickinson
Used the shop as a collection point for an online order. Great customer service before and during handover.Recommended to anyone wanting to know about business and customer relationships in the store.
August 2021 by Hamaad Hasan
They need to sack their security guard with the dreadlocks! He is extremely rude and gave me a look of disgust before opening the door lol I'm laughing at this clown as I can only imagine how many potential buyers he has put off. I most certainly won't be purchasing anything from this store!
April 2021 by Heath Chrstian
What a lovely shop and staff. I've purchased many watches over the years with variable and sometimes questionable customer service. I have to say they were absolutely brilliant.Jade especially was very knowledgeable, totally attentive, without being pushy or making me feel pressured in any way.I'm always a bit nervous with any luxury purchase of being harassed or pressured but absolutely none of that in Berry's. ( Victoria Gate.I arrived late in the day after visiting other jewelers and i was in the shop after closing still deciding but no problems no pressure.I would definitely buy there again, as I did today.I even witnessed the manageress with the staff and her people's skills stood out a mile ensuring one staff member didn't miss her Bus and as a senior operations manager myself in a large service related business, I would offer her a job anytime or anyday of the week .I can't speak highly enough of all of them. Great service! Well done!Thanks again Jade and the team ?Heath
