August 2025 by Paola Tchira
Terrible customer service. I bought a product, but it wasn?t like the picture. When I tried to return
just 5 minutes after buying, they didn?t accept it.
June 2025 by Sunny Mulgrew
The manager, Matt, and his staff have a wonderful quality of customer service. Friendly, insightful and to the point. I'll be taking the time to come out to the Crown Point instead of the two I pass on the way from now on! ?
February 2025 by Jeffrey Holness
One female staff had an unprofessional attitude towards a customer
February 2025 by D ?Electro?
cancelled order
November 2024 by Gemsbyalayna
Witnessed such a poor level of customer service in this place its shocking!! The male manager working on Wednesday is the worst of them all, yes you heard it ?manager?.
So sad as Argos has been a reputable store but this definitely will be the last time i shop here!
They all wear bodycams now and its clear why! Sort your customer interaction and you won?t need bodycams!
November 2024 by molik miah
Firstly, the staff at this place look absolutely miserable and after today?s experience I understand why and feel for them.
Came in today to exchange a ring doorbell i bought two days ago due to a fault. Matty the manager of the branch came to deal with me and ask what the reason was for the exchange, i explained to him that the motion setting wasn?t working and spoke to Ring customer and did all the troubleshooting which didn?t help. I was advised to return the item given it was under 30 days.
Matty looked at the item and amazed at the fact that all the sealing was still on, i explained to him that i only opened it to check if was working and put it back.
To my shock Matty said he will not be providing me with an exchange or a refund as I have opened the box, even though the item was in sellable condition!
I asked him about my statutory rights and argos refund policy which I don?t think he is in the know of. Clearly states on their counter about extended refund for Christmas (even though i bought it two days ago). Anyway Matty the manager wasn?t budging for some strange reason. Obviously this annoyed as my statutory rights were thrown out the window for no obvious reason and poor words were thrown which I regret! So Matty the manager refused to speak to me at this point and no refund or exchange unfortunately.
This is where it gets interesting, took a trip to white rose Argos and within 2 minutes a refund was issued with no questions asked!
I would like to know why the crown point manager refused to give me a refund/exchange? I was fully in my rights to do so but would like to know why Matty the manager refused? This felt really unprofessional and felt he had a personal grudge! Within 2 minutes i was given a refund at a different store!!!
The staff look miserable at the crown point store and obviously its due to the management there! They need looking into and clearly its mot the first time there!
July 2024 by Yoharaaj Ramasamy Bhaalakrishnan
I had the worst experience while returning one item a year ago. I bought a dehumidifier a day before and returned the next day since it had a strange noise. But I didn't agree as they couldn't hear and I asked them to keep in a quiet room since they were playing some songs. They didn't agree to it and were seeing me like I was lying and their eyes were so rude and didn't have courtesy to hear me and looking at me like I'm nothing.
July 2024 by waqas mohammed (waqi)
Horrible store. Other manager seems to be fine but one named Ann Marie has a horrible attitude. Essentially accused my dad of swapping an item out because he returned it as it didn?t work as well as it should be, and apparently it looked like it was used ?a lot longer? Left him uncomfortable as he doesn?t speak amazing English. Was told to cross reference barcodes and was told there wasn?t any. For her to stand there and indirectly accuse us of swapping the item out in a horrible attitude from the start, is ridiculous. Avoid this store, as you can see from other reviews, management seems to need retraining.
January 2024 by Jan Pawe?
It used to be bustling with life, now it's down, you come in, you pick it up, you leave. Sad where this world is going.
January 2024 by USIF
Cleaned and good shop. Not spent a long time to buy the item. The staff were helpful as well. Worth a visit.
January 2024 by David Stringer
Greatly
January 2024 by Yorkshireman Droning on.
Does the job
January 2024 by Gurdas Roth
Terrible customer service. Staff don?t care about there job and the manager is even worse. Asked for help to car try a heavy order to a parked car and they would not help. No trolls to help - will be using Amazon in future
December 2023 by roberto ayala martinez
?Very bad experience with the administration and the products, the prices are not bad but the human quality is very deteriorated. Sorry
October 2023 by D W (WalterPPK)
As with most if not all Argos' you get quick ordering and payments from the terminals. Quick order processing (order picking ) too so, you're in and out.Loads of parking available right outside throughout the day
