April 2023 by alex warren
I haven't been for 3 months I use a different branch for work as its clean.Unless things have improved recently I got tired of broken weights with no yellow leavers on , The 3 Crosstrainers on the Mezz floor only the middle one works properly , The other 2 are not usable , The cleanliness of the Gym had gone down hill dramatically with the toilets being totally unacceptable . Friendly place though , fingers crossed it has improved.
February 2023 by Ashrya Parmar
My experience at anytime fitness gym was terrible. Some of the male members who came in made me feel uncomfortable. One of the members of staff who worked there approached me at work and made inappropriate comments towards me and about my sexuality. Staff were unbothered and unhelpful when I tried to report the incident.
When I tried to cancel my gym membership over the phone no member of staff answered the phone during open hours for a week.
Staff made it nearly impossible for me to try cancel my gym membership and were not accommodating to the fact I no longer wanted to go into the gym in person because of how uncomfortable I?d been made to feel by a member of staff in my work place.
February 2023 by Rupi Matharu
Small gym with limited amount of equipment that is difficult to navigate around at busy times. The treadmills don?t work properly. I.e screen alignment off, running track cracked with another treadmill regularly out of operation.There is lack of appetite to fix broken machines considering people complaining. Cleanliness needs be improved to a better standard.Considering the amount of money people pay, I would expect working equipment at the very least which has been broken for many months.Unfortunately the standards have dropped and the reality is that they don?t care. Would consider other alternatives instead of Anytime Fitness.
January 2023 by David Johannes
First week attending the gym. There are pros and cons. Cons first: It was a bit of effort getting sorted so I can attend. Had to collect a key fob but staff are only available during my work hours. Key fob didn't work so had to rush up on my lunch a second time. The Pure Gyms I've been to had a much smoother activation, where they just emailed me a code for a keypad on the gym door. Was able to get gymming, 6am, the next morning, no fuss. Anytime Fitness' Gym is pretty small compared to any I've previously been to, too.Pros: The staff really are quite lovely. Super friendly, super apologetic when things went a bit wrong with my key fob, eager and willing to help when I asked them, on the fly, to show me round the gym.The gym may be small, but it hasn't felt particularly crowded when I've been. Had to wait for someone to complete 1 last set for the lat pulldown machine once, but otherwise, everything's always been available for me when I need it.
November 2022 by Sophia Butler
Being new to the area I wanted a gym that I would feel welcome in and the staff have ticked all the boxes. The gym is clean, friendly and has all the equipment that I need. Thanks for making me feel so welcome !
October 2022 by Hannah Quince-Walker
Love that it is 24hrs I often go before I start work at 7am
It?s so quiet and my workout is done for the rest of the day
That makes it value for money for me
March 2022 by Netalie Shalom
I excercise regularly. I am a member for the last 4 years. In the last few months the gym is dirty, I am not daring to use the toilet, there are tissues, used ones, all over the place. The treadmills are not working, there is one which is not working for 6 weeks. There are weights which are missing. I am very unhappy. I shared this a few times with management and nothing seems to help. I know several members who have moved to other places and have ended the membership. It's such a shame .
March 2022 by VecZz
I'm a total noob at the gym. Any question I ask the lads there, they dive out their seat and show me what to do. Fantastic
November 2021 by Tyler Stephenson
Don't believe them when you try to cancel. I gave 30 days notice and was told by the manager at the time that the final payment would automatically come out of the bank - it didn't. It was was 65 days before I knew anything about it by letter. 65 days and they couldn't phone me?! I tried to pay on their online link and it wouldn't let me, so I phoned only to be told to email, which I did. They just referred me to a debt collection agency and charged me £314.00. They left me extremely stressed.
August 2021 by David Bond
Cancelled membership last year and they took 4 x more direct debits this year and made me pay a months fee to leave. Had to use an indemnity claim to get most of the money back. Only interested in your money and bound by their awful internal internal processes Avoid this place like the plague. In response to my review they said get in touch - when I call them I get told to listen, called "pal" and told they can't change their processes and I have to pay. They continue to ignore the various e-mails I sent. They won't confirm my cancellation status - I am very frustrated / annoyed and they really don't care.
July 2021 by Cherise Stanley
Would rate ZERO stars if possible. DON'T sign up with this gym unless you want to be charged after your membership should have been terminated. As others are saying, this gym takes payments fraudulently and violate their own agreement. Cancelling through their website simply didn't work as the site "conveniently" didn't recognise me as a member.I'd emailed to give written notice to cancel my membership on September 29th and the staff acknowledged this on September 30th. Once I'd willingly paid what I thought was my last fee in October (and yes, my commitment period was over at this point) I reasonably expected my cancellation to have been finalised no later than October 31st (due to them requiring a "full calendar month" to "process" the cancellation). Instead, I was charged again on November 2nd (33 days after my written notice and when the gym was shut for most of the month).When you email them politely explaining the issue, you get a short and rude response from staff implying that you didn't read your agreement properly (FYI, I did read it and quoted it in the email that the staff had decided to ignore) or some other rubbish line. I wonder when a "calendar month" was considered to be 32 days or more! Email again and you'll eventually be ignored. Funny how they want to charge you like a full paying customer but give you the service quality of someone who isn't paying.To Anytime Fitness: If you want to take my money and consider me a customer, even after I was within my rights to leave, then don't ignore my emails. My advice to the staff would be to learn how many days are in each month and how to count! Stop assuming that your customers are stupid and don't know how to read their contracts. Take the hint, your service is terrible!The gym itself is fairly small with tiny lockers (which require padlocks that you have to purchase from elsewhere), only a few small changing rooms (each room is only separated by a single door from the rest of the gym) and a limited amount of equipment (approx. 5 or 6 treadmills, 4 ellipticals, 2 rowers, 2 or 3 squat racks, you get the picture). You'd be better off paying a bit more for a full sized gym like The Edge (shame it's too far from me and I don't drive) which at least has separate changing rooms, weights room, plenty of treadmills and a pool.
July 2021 by Charlotte Turner
DO NOT JOIN THIS GYM!!! Deserves zero stars. The worst service i have ever experienced. They have promised to cancel my membership on two occasions and failed to do so. They have illegally taken money out of my bank account and stolen money from me. They still owe me £83.94 to which they have said they will reimburse...I'm still waiting. I am now receiving threatening emails and text messages saying i owe them more money.
September 2020 by Zoe louise
This gym is a joke. I had a doctor's note to cancel my membership. It was handed into the manager my doctors note who was very rude and said that they need one more payment to give notice so I gave 2 more payments to get them off my back as I've heard how obsessed and corrupt they are. They send me text nearly everyday wanting more money cash in hand. Complained numerous times and they told me to ignore the harassing messages as it is sorted now until I got messages off dept collectors even though I've got a doctor's note. I'm having to contact trading standards as when I called to question this the South African man denied ever telling me he sorted it even thought it was recorded. The staff gossip about customers and make rude remarks as I was told by loads of members. There doing fraud and wanting people to give them cash in hand which is not in the written agreement. DO NOT JOIN THIS gym. They also delete bad reviews
September 2020 by L M-S
ZERO stars! I cancelled my membership in November 2019. Three further payments were taken from my bank. I contacted the club in February 2020 turns out a staff member hadn?t completed the cancelation properly so then had to wait for an investigation to take place. I was promised my refund in March 2020. That payment was missed with no explanation given as to why! Given COVID, I have been more than understanding and patient but this is now ridiculous. I have been practically ignored and this has not been dealt with with any urgency. I am STILL waiting for my refund.
September 2020 by Danny Sherne
Have seen issues posted recently which i wanted to flag as being something i also experienced. Payment was taken without my knowledge when account had been on freeze and had not used the gym for many months. I then was charged in full with no refund offered. From this the only option offered was to cancel, with no offer of a refund.. Seems there is a lack of communication about how memberships were handled through covid!
