January 2025 by A Scalpamol
Used for over 20 yrs until they closed my account without warning or reason..
Took me days and days to get my funds released.
Not a happy chappy
December 2024 by Master ?Betty? Pain
Terrible service, waited in a queue with nine other people while theres one staff member at the counter and two stood around offering to help, which they cant. The counter staff can take up to ten minutes serving a customer so if theres a large queue get ready to waste an hour.
When the staff stood around realise no one wants their help they should jump behind the counter and do some work.
November 2024 by Yakumo Fujii
Waited 39mins to put some cash in. Don't like the machines / plus can't remember my pin. One girl training in the counter. No-one else. An elderly couple in front after queuing where told minimum counter withdrawal is £300 (they wanted £50) told to go the the hole in the wall.
I had my card but couldn't remember my pin. Basically told we can't help you.
Absolutely appalling service.
I wanted to put money in, was taking so long I thought I'd be drawing my pension when I got to the counter.
You need to do better.
May 2024 by Mark Thomas
Appalling bank , Keighley Santander and staff are just as bad,, don't have a clue about customer service.
you have a bank card not returned from the cash machine at Keighley Santander and they treat you like a child, if you want to make an enquiry about your bank account they patronise you and belittle you in front of other customers.
Their online bank service is a disgrace, I've now joined Halifax building society and far superior service than Santander, never go back to them
November 2023 by Charlotte Shaw
Pretty poor. Waited 30 minutes in a long queue, almost missing an appointment that the printed bank statement we wanted was required for. All because they only have 2 desks and only 1 person working on them - other staff busy trying to redirect all their customers to machines. Talk about shooting themselves in the foot.I've increased my feedback rating as the lady on the counter kindly accepted coins my husband was paying in from donations to a charity, instead of requiring them all to be bagged (which couldn't be done as there weren't enough coins for each bag).Constructive feedback - put more staff on the counters and increase the number of counters.
May 2023 by Mark Chapman
Staff could not have been more helpful taking time to sort out my investments, can highly recommend Santander, Keighley.
April 2023 by michael pascall
Staff really helpful sorted out my issues .only there for 15mins
March 2023 by Dave Piplica
Had to wait 10mins to see an advisor but then all ok
February 2023 by Andrea Brownlie
I work 7.45 until 3.15, how am I supposed to get to talk to someone in branch???
December 2022 by Adam Gotfree
Excellent customer service, friendly staff, nice feels like home/family atmosphere, comfortable waiting area and very pleasant experience.
December 2022 by AMG.79 AMG.79
Excellent customer service, friendly staff, nice feels like home/family atmosphere, comfortable waiting area and very pleasant experience.
July 2022 by Abdul Khan
Horrible service staff were incredibly rude and failed to acknowledge the issues with my banking, most notable the woman with short hair at the desk, was brushed off to the machines(even though I was 1 of 2 people in store) as I could get what I wanted to do there, even after explaining it had no idea how to!
July 2022 by Neelam Naseem
Nice bank I have never had any problems with this bank so far. ? . I have now been job searching for a part time job . I have achieved being a full time unpaid carer for my mum. I will be finished my college studies after 3 years.
January 2022 by AJ Walker
Great service
October 2021 by ADY C
Shutting down branches yet not having enough counter staff to cope with the people banking very sad :(
