June 2023 by Charlotte Shaw
I'd been phoning multiple times for the last 3 days to check if they had my prescription to save a wasted journey - the phone just rings unanswered at any time of the day, even if you hold on until the point of it being awkward and f they were to actually answer.Luckily when I visited they did have my prescription and I was given it quickly.Incidentally I phoned whilst outside and then once in the chemist to see what would happen - all 3 staff just ignored it even though there was only me and one other customer in there and they could have broken off to take the call.The red haired man was really friendly but so much for confidentiality as I was asked for my date of birth and my address was read out.I've been coming to this chemist most of my life and it's always been good in the past, please take on board this feedback to improve.
May 2023 by Haylie Crossley
Staff are brilliant, waiting times can be long but they try their best.
March 2023 by Sebastian Watts
Completely missed 5 of the 9 professional standards set for Pharmacy's.Been buying Hydrocortisone Ointment for 25 years, all of a sudden I come across the Rowlands cashier who tells me I'm wrong and you cant buy it and refuses to serve me.1% Hydrocortisone Ointment is an OTC or POM and despite asking her to check, she still refused.Went to Olive pharmacy who sold me what I needed and confirmed it is OTC and definitely not POM.I asked to purchase a £4 OTC (P) product and was told to get a prescription which would then cost me £9+Not great is it
January 2023 by Glenn Spratt
Absolutely shocking shocking service from this chemist. Me and 1 other in the chemist and it took 20 minutes to get served. Meanwhile there's 4/5 people around the back just chatting away totally ignoring customers blatantly! DO NOT use this chemist if you have anything else to do in your day. Then when finally get served am told they don't have the medication come back Monday. No thanks il take my business and cash elsewhere.
January 2023 by Richard Towers
Absolutely shocking at the moment. Called in after work today to pick a prescription up that was ordered the week BEFORE Christmas. Went in on the day after Boxing Day to be told it was due in that afternoon. I agreed to come back at a later date.Today, after waiting almost an hour (15 separate people queuing up) that the wrong vials had been ordered.There were three members of staff serving on and the phone was ringing almost the whole time I was in the pharmacy.This is not the first time this has happened. Yes, the pharmacist did apologise, but after all that time.....
January 2023 by Alison Harrop
Really bad service. Prescriptions rarely ready on time and also get lostCalled in today and ten people in the queue in front of me most of whom have been waiting over an hour. Completely unacceptable.Rowlands need to look at the staffing here urgently as it is harming your reputation.
January 2023 by andrea middleton
Never have the prescriptions ready when they say they will and you have wait ages well they get them ready
December 2022 by R S Pollard
Terrible service now, used to be very good.Never have the repeat prescriptions / medication is, fob you off to different pharmacy's and massive ques..... there's one lady on counter who's worked there ages, she's very helpful, the rest don't seem to have a clue what's going on, unfortunately.
December 2022 by Neelam Naseem
Very good neat clear Rowlands Pharmacy in Keighley I have bought a very good pair of Murrays Stainless Steel Nail Clippers. Good Fair priced. Don't have a dermatologist and advice on hair care professional person for women's and mens hair.
September 2022 by Prue Towers
Awful service overall. Often don't have frequently used prescription items in and they make mistakes with regularly ordered prescription items. They also fail to think in a logical manner, i.e. if they are unable to get the medication you have been prescribed from suppliers but have their own brand they either don't bother or haven't considered contacting the surgery to get permission to change the medication to their own brand if it is exactly the same ingredients. Poor customer service overall which shows little or no consideration for people's needs. This became evident during the Covid problems where patients trying to collect meds had to stand and queue outside often in pouring rain for anything up to 45 mins. Surely they could have put some seats outside the door for elderly people or those with disabilities etc.?
August 2022 by Thomas Watson
You will probably be dead before you get your prescription filled. You go in and are often just ignored, not even a ?I?ll be right with you?. The only reason this place is in business because of its adjacency to the surgery and parking right next to it. It?s like walking into some weird episode of Doctor Who where you?re invisible and everyone moves at 0.25 speed.
August 2022 by Stephen
Real helpful staff not all that visit are polite but they take it on chin
August 2022 by Michelle Ellerby
I?ve never known a pharmacy like it my doctor sent across a prescription on Monday, phoned and finally got through today after trying all week to be told it wouldn?t be ready until next week, after complaining they?re doing them today not good enough will look for another chemist
June 2022 by Azra Karbaliye
Unorganised lose misplace confidential paperwork
May 2022 by Callum Hoggard
I normally go to a different pharmacy but was told my prescription had been sent here. From them asking my name and address it took them 45 mins to get me my prescription. I still can not think of a single reason why. Absolutely shocking and won't ever go to this pharmacist again.
