December 2023 by Karen Brunt
Untidy, badly organised and the check-out queue was ridiculous.
December 2023 by Nicholas Ward
Great parking and pick-up for online orders, problem was I bought 2 sets of different batteries AA and 9v price on display was £8 + £4 respectively but was charged £10+ £5 which is %25 extra???? I noticed straight away and was refunded ( 5 days approx) to be returned to my card.....careful people and watch the prices.
December 2023 by arooj m
The store itself has lots of variety but the cafe needs improvement. It took 30+ minutes for 3 dry jacket potatoes to arrive. Some butter would have been nice. It wasn't even busy but the service was just slow. Kids eat free but apart from the coffee, not worth eating from there.
December 2023 by Damo vrs Wild
We decided to buy Christmas decorations Today and also return a toilet seat still in all the packaging as it was the wrong fitting. I didn?t have the receipt to hand, because I was 1 days off the 28 day policy the manager who clearly had anger issues refused myreturn. The assistant was lovely and She was clearly shocked with the managers poor customer service. We have spent loads of money in Dunelm and most likely won?t be returning to that store. Very disappointed and now stuck with a toilet seat which we can?t use. Clearly he could have just give us store credit and knocked the amount off the Christmas decorations which would have been around £100 spent. The manager needs lessons on good customer service
November 2023 by Maggie Young
Good quality and good deals always on, and good selection, and lots of stock.
November 2023 by Debbie Jay
Great store. Plenty of parking. Friendly staff. Disabled toilets available to the public. Nice coffee shop and a good range of items.
November 2023 by Karen Cairney
Even through stock was placed quite close together, making it sometimes difficult to pass another shopper, the staff and quality of goods made up for it.
October 2023 by Mark S
Visited the Pausa Cafe Dunelm Keighley today at 1.15pm for a toasted sandwich to be told no hot food at lunch time. 5 members of staff present, 1 pot washer, 1 in the back kitchen 1 on the till and 2 on their phones. No alternative was offered when asked for things like fruit toast. The person on the till was handling cakes and pastries without blue food hygiene gloves and customer interaction to promote a pleasant experience was 0.
October 2023 by Don Strachan
Good service from the staff. The store is set out well with plenty of stock. However, some items are a little pricey.
October 2023 by Martin Lilley
Some very nice duck cushions
October 2023 by Lisette Kong
I enjoy a wander round but they seem to be getting more and more expensive each time.
October 2023 by Angela
Clean store, friendly staff. Lovely cafe
August 2023 by Jayne G
I bought wrong size quilt as it was on the wrong shelf. I partially opened bag and realized so returned within 15 mins. Store manager (although customer service said it's managers discretion) refused to exchange it. I have previously spent thousands on my home at this store, so won't be using ever again.
August 2023 by hethnalex
The staff work hard. You need to up the staffing levels Dunelm as they are struggling to provide a decent service. They are obviously frustrated but still try to remain polite. Maybe I have visited on a day when there is staff sickness but I'm guessing you have high staff turnover. The food and drink is more than adequate, your average town centre cafe fare.
July 2023 by Stella T
Will not be returning ! What rude staff that clearly do not want to be there. Stood waiting to be served whilst the girl serving sat down on the I pad, had to ask her to serve ! Harry , her colleague, rude miserable and generally made you feel that they were doing you a favour.
