January 2025 by Leslie Perkins
Just been for the first time in a few years, place looks a mess rubbish scattered around
Products missing and empty shelves the selection isn't great
December 2024 by Kathryn Bentley
Saturday 28/12/24
Wouldn't say the store was overly busy.. infact for a Saturday was loads of parking spots... Now ..I went to collect a small trolley only to find there was none in either side of the collection points ... Exercise is good yadda yadda but I don't get paid to collect trolleys from around the various points in the car park.
When I went to put in a complaint at customer services I was greeted by a young lad barely out of nappies with a ""so what"" attitude..whom told me the trolley guy had just come on shift at 2pm ....I pointed to the lad stood outside on his mobile phone and asked if that was him propping up the window...response no ...40 mins later I'm at checkout can see same said lad still on mobile and chatting to mates .... As I was leaving he ACTUALLY went and collected a small snake of little trolley ...this clearly tired the young lad out because he went back onto his phone had a chat with the lad I complained to about and the promptly went and disappeared round side of building
So if you're ever wondering why there's no trolleys well it's because they have lazy ass people working there
December 2024 by Emmanuel Aigboje
Excellent layout, well stocked ailes, neat and clean
December 2024 by Jax
Edit. They are now giving a refund....
Had a grocery delivery on Tuesday. Eighteen items missing. Said they were delivered.
Online refund rejected so rang customer services, they said I'd be getting a refund, still waiting.
Very unprofessional service.
December 2024 by Samiul Ahmed
The box says 16 and this has 15. This is one of many. How many more are they ripping us off on, it all adds up
November 2024 by Elleanor Peck
Easy to find what you need
November 2024 by Ahmad Taste
Your staff get paid for their jobs, today I wanted a particular water which was not on shop floor at the front but in the cage, to say to a customer to get the stuff out from the cage when it was impossible for me to do so, why would I need to do that? I?ve worked in retail more than 10 years and we?ve always helped customers to what they want, you cant be telling customers to help yourself from the cage esp when it?s right at the bottom, your morning staff was lazy I mean very lazy, working with drinks and sandwiches at the front. You should employ staff that can help customers and not be lazy saying help yourself form the cage when it?s right at the bottom, you get paid for your job! The staff make the difference, the customer service at this store needs to rise up, at least smile
October 2024 by Aaron Y
I have a grievance regarding a member of the staff at the Asda store. She was quite impolite and unprofessional. I didn't realise that I couldn't leave by the door because the gates were open when I went through it to get to the refunds desk. In a really improper tone and manner, this staff member had said, "You can't exit that way but you already have so just leave now." This is incredibly unprofessional towards a client. Despite having visited this supermarket for years, I won't be going back! Didn?t quite get the name of the staff something along the lines of soha , but a brief description would be , asian , quite tall ,glasses and she was behind the refund and exchange counter wearing a scan and go jumper.
October 2024 by Suzie
Staff here-fore are specialized. The choice is far and too beyonds!
September 2024 by Sophie Jayne Jolly
Great store, lots of products at good prices.
September 2024 by Ian Black
As an Asda store its ok as far as it goes, but I was immediately put off by the accumulation of human (?) hair around one of the wheels of the shopping trolley, and on closer inspection, not just one trolley had this feature...
It was a kind of mousey brown hair with grey streaks, quite thick, and consequently this marred my shopping experience, as I pushed the trolley around, I couldn?t help thinking how and why the hair was there. Was it human hair or had someone run over a flattened Yorkshire terrier? My mind was racing as I arrived at the veg aisle and completely forgot the cucumber.
September 2024 by Jeen
There is a lot of theft there, the toilets are not cleaned at all, the hygiene is a disaster, they should check it,
September 2024 by Shaky ?Shaky? Ahmed
Good customer service ok on prices but could be cheaper. Specially branded products.
September 2024 by Daryl C.
Most chaotic ASDA I've ever been to. Terrible store layout. Crowded. Poor product variety. Stock all over the place, boxes left in isles and on the shelves blocking products. A mess.
September 2024 by Yvette Neijenhuis
Worst staff ever. So slow, literally don't care if you are waiting, just keep on chatting. Incredible slow at the tills. Maybe spend some time looking at good staff because most of them should not be working in a customer service environment
