August 2023 by MMcDonald17
Please read all my reviews and know that this is a genuine review of Ilkley Wetherspoons. The visit here resulted in me being taken by ambulance paramedics to A&E in Airedale. This was as a direct result of cross contamination of allergens due to lack of allergy awareness by staff on duty at the time and the staff thinking that allergies are funny. In writing of this to the management, I received an incoherent response basically directing me to their solicitors. At no point did management show any concern for my wellbeing, or genuine remorse for extremely poor hygiene practices. The letter I received which I am happy to share was cut and pasted from other complaint letters! IF YOU HAVE ALLERGIES, INTOLERANCES OR HAVE COELIAC DISEASE, I would strongly advise you to avoid eating here. Fortunately, other places offer exceptional allergy awareness and amazing service and you can read of these places in my other reviews (most of which are 5*). I hope other people who have had a poor response from this place take the courage to speak out.
August 2023 by Peter S
If you are a wheelchair user, do not bother. Dinning tables all crammed in. together Difficult navigating around them without disrupting other diners. Not a nice experience. Also no where to have that casual social drink anymore. Have replaced all the wheelchair friendly tables with those high bar stool tables. Far too high to be able to put your drink down. Probably the worst wheelchair friendly pub to visit in Ilkley SHAME ON THEM. Peter, X regular visitor
June 2023 by colinh809
We decided to call in for a meal as we were shopping in Ilkley.My wife suggested I had a steak as it was steak night big mistake.I asked for it medium and it arrived it was medium rare but that wasn?t the problem.It had a lot of sinew and was very tough to eat.So I decided to bring it to the waiter or managers attention.They replaced the steak and the second one was just as bad.I left it in the end had the potato and peas .A member of staff cleared the plate and I said it was tough again and he just grinned and walked off.We eat quite often at Wetherspoons and food is usually good.
June 2023 by Violet C
Disappointed meal! We had scampi& chips the chips and peas were cold! Staff never came to ask if meal was ok which they fo in most Wetherspoons. When someone finally came to clear our plates-20mins after we had finished we said we had not eaten the chips cos they were cold we got a very offhand sorry! Bar staff did offer fresh chips but we had eaten the scampi! Had to have crackers and cheese when we got home. We have had this problem before here time you got it sorted, We eat at Wetherspoons at least once a week and find this is often a problem - is it too much much to ask for food to be hot?
May 2023 by Jennifer R
Went to Ilkley for the day. As usual everywhere we go we visit wetherspoons . Nice pub. Clean and tidy. Ordered 2 brekkys. Came ....well my toast hadn't seen the toaster just warm bread. Bacon very scratty. Hash browns little greasy. Food luke warm. Asked if I could have some fresh toast that had actually been toasted. Received some but really just the same! Not hard to toast bread is it. Staff nice and friendly. Wouldn't recommend the breakfast.
April 2023 by Fiona S
Would NOT be going again, after ordering lunch, it came out burnt. Couldn't believe the manager thought it was acceptable to bring it us and not sending back, when I complained he wasn't bothered.
April 2023 by StephenJames50
came weds and thurs for breakfast and lunch and had a couple of pints of over and stout in the evening had such a lovely time and the staff all friendly and hard working great offers on food and drinks too fabulous venue
April 2023 by TheWoods04
Very enjoyable. Friendly and welcoming staff. Helpful advice given. Great variety of food at a good price. Good to see Thursday curry club! Food served quickly and warm. Facilities clean. Can get very busy. Would recommend for a value meal.
March 2023 by P1583ZPandrews
Terrible food. The ?ultimate burger? was anything but - two miniscule burgers in a dry bun with some bits and pieces is not ?ultimate?. Went as a group - food pre-ordered took ages, drinks took ages. Wish we?d gone to McDonalds. Staff did their best. Beer was cheap.
January 2023 by ElClinton
Lunchtime in The Lister Arms. I?d taken my recently bereaved dad for a meal..before we even got started there was a massive banging noise coming from the table behind us. A member of staff was hammering nails attaching table numbers and making an awful racket. A lady complained and the member of staff said something along the lines of ?when do you expect me to do it?. I pointed out that perhaps when the pub was shut or during quiet time perhaps first thing in the morning. He said that he has been doing it since first thing in the morning. The lady then complained to who I presume was the manager and again got short shrift being told that the work had to be done and there was no time outside of opening hours. Luckily the staff member took it upon himself to stop but I?ve never seen such rudeness from two members of staff to what was a legitimate complaint. You can?t be banging nails into tables when people are trying to enjoy their meals. The food was fine but in comparison to other Wetherspoons in the area such as Otley, the ilkley branch is a shambles, there?s never enough staff on, it?s tatty and in need of refurb and you regularly get an unfriendly welcome. What a shame.
December 2022 by Trainsandplanes21
This Wetherspoons is the worst one we visit. It is always grubby with tables not cleaned between customers. Hardly any staff evident. Quite rude staff. One person waiting on & clearing tables. There is always a long wait for drinks. The place needs a good clean and refurbishment.
October 2022 by CharlieCKE
Was here today with the lovely Ursula for breakfast. We just squeaked in at 11.30am deadline for brekkie! Excellent value! We got a full English with tea and toast for £11.60 The food was lovely. So efficient and pleasant staff. Highly recommended
September 2022 by dickydoodaa
Called in Wednesday evening for a quick bite to eat, pub was not too busy and had no trouble finding a table, food was ordered via the app, simple and straightforward process, drinks arrived 2 mins later and pizza and wrap about 10 mins after, perfectly edible and really tasty.
August 2022 by Trek463820
We went here a couple of times for dinner and/or drinks. We ordered via the app and the lady serving us was polite and helpful. Some days were busy so some menu items were unavailable on occasions but the food we received was tasty and good value for money. Pub was clean, calm and tidy. Families welcome.
July 2022 by billyspartan
Typical Witherspoons fare,reasonably priced but not the best quality.I told the manager(?) my chips were cold,and much later,when I'd finished my meal.he brought a bowl of hot chips,and put then on the table without any comment.The pub ia very spacious,and clean,and the toilets were spotless.
