January 2024 by Rachel Taylor
Really great GP surgery. Even though busy, always polite service at reception and great help from doctors and nurses.
November 2023 by Dan S C
I've only ever received great care and help. Thank you
June 2023 by Tamsin Isles
I've had a really excellent experience with all three doctors I've seen at this practice. I've been able to easily book appointments when needed, each appointment was on time, and the doctors themselves were helpful, kind and knowledgeable.
May 2023 by Neil Whitaker
It's a cliche but having to wait wait minutes at the reception desk whilst getting studiously ignored by the receptionist as they tap away at the keyboard without any acknowledgement or greeting isn't very welcoming.The person I spoke to whilst booking the appointment was really helpful though, and the nurse I saw was helpful and professional, so I have no complaints overall.
April 2023 by Kate Burkey
The care provided to my mother by Dr El Hawat at Ilkey Medical Practice has been absolutely exceptional?..cannot thank our 5 star practice enough (I believe the low reviews on this site are in respect of admin issues only - certainly not the care provided by the GPs). Thank you.
March 2023 by ThuyDuong To
Reception staff not helpful. Work like machine. They make everything more difficult.
December 2022 by Alana Wandless
Waited on the phone for 20 minutes at number one in the queue for them to hang up on me. It?s every time I try book an appointment with this doctors. Seriously need to re train your staff
December 2022 by Maria-Teresa Hunt
We are very lucky to have such a helpful and caring practice.
November 2022 by D R
Reception staff helpful.
November 2022 by Linda Yates
I was very impressed by the quick and helpful response through eConsult following a request for advice. After sending photos and providing an online explanation of the issues I was experiencing I received a response and had a prescription to collect within hours.Very impressed.
November 2022 by Lisa Abbey
Just taken my adult daughter for her appointment. She arrived on time for her appointment. The computer for doing your own Check In had a sign over the screen saying it is broken. Therefore, as my daughter was being sick in the toilet, I got in the queue of people on her behalf. As there were 7 other people in front of me, it obviously took time to get to the front of the queue. As by this time my daughter was classed as being late, the doctor refused to see her!
November 2021 by Joseph Cooper
This has to be one of the worse medical centre in the Uk. Had a phone call at lunchtime but couldn?t get to the phone in time, l rang them straight back and l have been on the phone for 4 and a half hours and still didn?t get an answer. Whatever happened to the old school doctors, far better communication.
November 2021 by L. Hopkinson
Very bad at giving out information, of which is about me and l am entitled to know. Waited 3 days for a call back it never came. Looks like l will have to ring a 3rd time. Not happy.
November 2021 by Jacinta Procter
Terrible doctors
November 2021 by Alf Atherton
I cannot thank ILKLEY MOOR DOCTORS enough, The past few years for my family and I have been very difficult and in this time we have had nothing but exceptional medical help from them, sometimes way more than they had to.My personal thank you are to Dr Rolfe and Dr Summers, who have helped me so much. You have set a benchmark second to none.The same applies to your staff, they are very polite and respectful, they are a credit to the surgery.I were so lucky to have been accepted as a patient to the practice. THANK YOU ALL
