January 2024 by lorraine
Good range of products but the staff are most unhelpful and lack in knowledge of the products they sell and where they are in the store! Must have been some staff changes as previously very helpful. Customer service training needed!!!
November 2023 by Sharon Butt
I can't rate this store high enough. Despite the fact that goods are always at bargain prices, they have a Rewards card too! The shop is always laid out well and what makes it extra special for me is that all the staff are friendly and approachable. The quality of the goods is comparable to pricier shops such as WHSmith and Rymans, but in my experience, you don't get the same standard of customer service as you do in The Works. When I am in town, even if I have nothing to buy, I always pop in if I'm in the area because it's such a delightful store.
May 2023 by Laura cadamarteri
Sunday afternoon, im 1 of 2 whole customers,asked a member of staff for help finding something, got a vague point in the direction I'd already spent 5 minutes looking, if you can't be bothered neither can i.
June 2022 by Lainey Wise
This shop is lovely. I've been coming here for more than 10 years and no matter the staff changes, they are all very polite and helpful. They always go the extra mile and chat at the tills. I think this is one of the best retail outlets for excellent customer service.
October 2021 by k t
The store is good and has lots of great products at amazing prices, however, the staff are unhelpful and it seems likes it too much hard work to help. Don't expect any pleasantries or happy smiles, you definitely won't get them.
August 2021 by Jennifer Meredith Walne
When I went to pick up an order, there was an item missing. When I got home and realised this and pointed this out, they said it must have fallen out and made no attempt to replace it. I then tried to leave reviews on their website for the items I'd purchased, since they asked for reviews. All the positive ones were posted, but the review for the item I did not receive, saying as much and advising people to check their order before leaving the shop, did not pass moderation. Says everything, doesn't it?
August 2021 by Jennifer Meredith-Walne
When I went to pick up an order, there was an item missing. When I got home and realised this and pointed this out, they said it must have fallen out and made no attempt to replace it. I then tried to leave reviews on their website for the items I'd purchased, since they asked for reviews. All the positive ones were posted, but the review for the item I did not receive, saying as much and advising people to check their order before leaving the shop, did not pass moderation. Says everything, doesn't it?
February 2021 by Manahil Sadiq
I Loved it, I just started drawing after a very long time and this place just helped get excited with all the stuff they had for amateurs and beginners. I found pretty reasonable art supplies!
February 2021 by George Olson
They have an amazing, fun and most unique collection of education based toys.
July 2019 by Peter Bell (Pete)
If you order online expect a week before you can pick up from store
July 2019 by Nichola Zaffino
Cheaps books and craft items. Loads for children from fairytale to education books alongside art supplies.
March 2019 by S K
Served by Rosie this morning, excellent service, helpful and friendly.
November 2018 by shane marsh
Always something fun for the kids to buy.
October 2018 by Kelechi Okegbe
High quality stationery at great prices.
September 2018 by James C
Store is over two floors (top floor up steep stairs). Downstairs is fully wheelchair accessible but has ramp to part of shop. Like most Works stores, floor space can be crowded but eaiser to get round than some. Friendly staff and normal The Works type goods and prices
