August 2024 by Noel The Mole
I had my credit card blocked and had a lot of issues when phoning the various different teams involved to unblock the account.. was told I was required to attend the branch with two forms identification.. while I went into the branch a lovely lady at the front desk helped resolve the issue and despite having to experience yet more trauma being passed around the different teams over the phone.. she at least made it bearable.. so thank you :)
June 2024 by Keith Slack
Over the last few weeks I have visited the Huddersfield branch to navigate how to register a lasting power of attorney and due to my lack of computer skills had to be guided step by step by the professional staff. One Staff member inparticularly, an Asian chap, has dealt with myself and elderly dad on two occasions and went the extra mile to ensure everything went smoothly, thanks to all the staff.
June 2024 by Donna M Thornton
A brilliant service over the telephone at the Huddersfield branch.
My call was answered quickly and the multiple bank associated tasks I wanted to complete were dealt with by several different staff, all of whom were very professional polite and thorough.
Very pleased with the excellent service.
June 2023 by Emma Whitehead
Poor customer relations, and not helpful, my daughter wanted to get her trust fund money , they would not accept provisional driving license birth certificate because she was over the age of 18, national insurance card and letter a signed letter from NatWest bank stating it was her bank statements from nationwide itself, was told we needed a doctors letter or a bank statement sent to the house from her bank,
April 2023 by Emskiefish1988
Great branch, helpful, friendly and approachable staff. Really conveniently positioned branch aswel.
February 2023 by Simone Clegg
I visited Huddersfield branch this week,a normal pleasant experience,though midday busy,was asked if I'd mind replying to an online review! I opened my expected email,but declined filling in the questions. I don't think the purpose of my visit is relevent to the survey,the purpose of my visit is private and personal,so I didn't complete it. I will say though that the staff are ALWAYS available and helpful .
January 2023 by Erdem
Has Ramps for disabled.
November 2022 by eroX
Has Ramps for disabled.
August 2022 by Samantha Syson-Willis
Never will I open an account with this bank again, was told (over webchat) that my daughter could use her Over 18 CitizenCard and a Nationwide Statement as ID to close her Child Trust Fund Account, went into branch, only to find out that I was told the wrong information, have now had to pay £33 for her GP to write her a letter with her Name, Address & Date of Birth on.Customer Service was absolutely appalling, no apology for being told the wrong information. No understanding why they don't accept Citizencards as ID, it has her photo, date of birth, age & pass hologram on and you also have to pay for them, get with the times Nationwide.
August 2022 by Samantha Fellows
Never will I open an account with this bank again, was told (over webchat) that my daughter could use her Over 18 CitizenCard and a Nationwide Statement as ID to close her Child Trust Fund Account, went into branch, only to find out that I was told the wrong information, have now had to pay £33 for her GP to write her a letter with her Name, Address & Date of Birth on.Customer Service was absolutely appalling, no apology for being told the wrong information. No understanding why they don't accept Citizencards as ID, it has her photo, date of birth, age & pass hologram on and you also have to pay for them, get with the times Nationwide.
August 2022 by Joseph Martin
These guys understand what customer services is3 phone calls answered by English speakers. Requests dealt with straight away. Excellent rates. Transparency.
April 2022 by Carmen Sewell
There always helpful at all times x
January 2022 by Virginia Beaumont
I know there is a pandemic but it's bad that it's only open 3 days a week , need to pay some cheques in one for my son so haven't got his card , thought it was run for the members , think they think they are the only ones that work .
October 2021 by Daniel Coldwell
Great team all happy and quick to sort things out. The staff made me feel very comfortable non problems whatsoever. They should do up the interior but that's not on the poeple that work there ?
August 2021 by Carlos Dyer
Really customer focus
