July 2025 by Being Nav
I?ve had probably the worst experience when it comes to customer service in recent memory.
Battery returned (20 months into a 4 year warranty) and gentleman who received item filled in paperwork and said someone would be in touch.
A week passes and nothing. Calls made and I mean many many calls and no resolution and some members of staff completely unaware of my situation.
Then make contact with head office and lady informs that refund will be processed in 3-5 days.
5 days pass and nothing so once more calls and emails and I have a chain of emails off all correspondence. No one at euro car parts had the professional courtesy to ever get back to me when they said they would. It was always me chasing things.
Informed via email that process has been refunded and I should liaise with my bank. Then contact with Barclays made and nothing on there side. Several back and forth and I even uploaded several months of bank statements to clearly show that no refund ever given.
Euro car parts absolved themselves of all responsibility and the matter resolved on their side.
To say it?s been a mental headache would be understating things and euro car parts is now a place of business I would NEVER return to.
I simply had no option but to write off the £110 refund.
June 2025 by sharon Kitchen
Extremely helpful with an obsolete part match!
June 2025 by Andrew Swift
Only one till but isn't usually busy. Guy behind the till wouldn't help a lady put on her winscreen wiper, would have taken 2 mins but didn't do the decent thing.
May 2025 by Robert Taylor
Great place for all your parts its just in an awkward place but once you now it's there your sorted
April 2025 by DHD
Always short staffed. Always need to wait 10 minutes plus to get served.
Items regularly out of stock.
Doesn't stay open late enough.
Closed on Sunday.
Easier to shop on Amazon. At least you know for sure when you are going to get products.
These are the sort of companies who complain when they lose business to Amazon.
People have been telling you for months about the waiting time and you keep saying that you going to improve and put it right.
@ Kevan Wooden you need to hire more staff as you are losing sales.
April 2025 by Woodall P
Kris was a real help! Found my parts in less than 2 minutes. Back to the car I go! 10/10
April 2025 by Alee chaudhary
Reliable cheap and best place for all the car parts
April 2025 by Kevin
Perfect service, quick and easy collection after buying online.
April 2025 by Phil Starkey
(Huddersfield branch)Looked online, and it said all parts available. I called in, and most parts I wanted weren't in stock. So I ordered them to arrive the next day. I went back the next afternoon, and only one of the five parts ordered was in, which was useless on its own because I needed three gaskets for a three cylinder car. By this time, the queue was halfway down the shop, and people were getting frustrated with the one member of staff on the counter.
March 2025 by marc jagger
Been using these for years
Staff are always welcoming an very helpful
An the always have most things I need in stock to pick up straight away and they do do delivery too
I?d definitely recommend these anytime
March 2025 by Amir Ahmed
Called to enquire about a part. Was told part available and in stock so booked a taxi as my car was in garage. Arrived at store and waited 15 minutes before being seen then told the part is not in stock.
January 2025 by Jordan Webb
Waited half an hour in a queue for some wiper blades I?d ordered online. Only one guy on the till. He was lovely but a shame it took so long!
December 2024 by Ly
lovely and helpful, service can be slow when busy as only one man on till but great customer service from him
December 2024 by Jack Judson
Terrible quality of parts , parts mm shorter than oem avoid at all costs
October 2024 by Lisa Sykes
Got what I needed, bit of a mix up with the product but gentleman behind counter very helpful ?
