October 2023 by A A
Had the worst experience at this store, the salesman called maf Asian looking guy was extremely rude to me when I asked a question, rolled his eyes at Me and told me I don?t make any sense. I asked if I could speak to someone else and he told me he was the store manager, Rang customer services to make a complaint and was told mark is the store manager not this rude salesman called maf
August 2023 by Charlotte Winterbottom
Some lovely furniture, staff didn't jump on you but was around to help if needed, I didn't buy anything but am going back for a sofa .
July 2023 by Wunna Swe
Brilliant. There is a parking limit of 90 min which could be better. Nothing to do with DFS more to do with council.
June 2023 by Gareth Wood
Great deals, lovely furniture and very friendly and knowledgeable staff. Didn't push for a sale.3 weeks later, sales person remembered me. Furniture ordered
April 2023 by diane white
Quiet location plenty of parking staff helpful, even though these guys work on commission they weren't pushy, but them again, I'm not a pushover
April 2023 by Judith Priestley
Lovely showroom, friendly salesman, very helpful, not pushy. He let us look around until we decided on a sofa, he gave us all the information we needed, lovely young man.
April 2023 by Grace Lewington
Do not buy a sofa from this establishment. After not getting the sofa we want, multiple phonecalls, visits and attempts to get the sofa/part of the sofa we wanted in the first place, we are still waiting 5 months later. The sofa was delivered poorly and is now broken.Customer service is horrendous, and the overall aftercare of a sale is even worse. Just save yourself the money and the effort and go anywhere else.
March 2023 by Jackie Dempsey
Lovely, calm, left alone by polite and friendly staff but it was apparent that they were there to help.
February 2023 by Charles Green
Worst after sales care imaginable. Miss sold a sofa, only half of what we wanted arrived. It's been months and I'm getting ignored by Maf who keeps saying he'll ring me back or ignoring my emails asking for updates.Stay away. Don't buy furniture from here, you'll regret it
February 2023 by Dan N (DanDan)
Had already eyeballed the couch i wanted but needed to check measurements, after quick check with the tape measure and before you know it couch bought, boom.
January 2023 by DAVID MANSFIELD-HOLBROOK
Friendly staff a bit keen to upsell but hey
January 2023 by Naseer Ahmed
DFS really convincing when selling products but don't want to know you when you ask them for aftercare they don't want to know you.
October 2022 by Toby Gaimster
Passed from person to person told a date then change 3 time two delivery failed and now told the wrong infill in the sofa to wait in again for it
October 2022 by Sharmin
9 MONTHS IN STILL NO FURNITURE AFTER TAKING FULL PAYMENT (SCAM)Usually not one to leave reviews but this situation has left me with no choice.Huddersfield provided incorrect furniture, received 6+ services visits (lost count at this point) from engineers to ?fix? sofa but nothing came of it. Damaged my property on occasion too.Then took my furniture to work on it giving 1-2 weeks estimated wait, it?s been a month and no one will respond to me after I received an email asking if I still wanted the job to be completed after verifying so with the Huddersfield AND Bradford manager AND other employees over a month ago - so the job clearly has not been done.Huddersfield and Bradford manager not interested in situation as they?ve done less than the bare minimum when asked to rectify the situation COUNTLESS TIMES.Also no communication within business AT ALL hence why theres been issue after issue and why I?m still without a sofa 9 months later.Customer service throughout this has been despicable and I wish I?d been aware of this beforehand, so SAVE yourselves immense amounts of stress and GO ELSEWHERE.
August 2022 by Grigoris Antoniou
OK, it is well-known that DFS is one of the best known furniture retailers in England. The reason for this review is that we were in the Huddersfield store today and received outstanding service from Sara. She went out of her way to find information on sofas that were actually not in the store, researching options to help us experience similar seating. She proceeded to honestly advise us about choosing the right sofas, and my wife and I were sure Sara just wanted us to be happy customers not only at buying time but also years down the track based on making the right choice.A service one finds rarely these days. And with online orders being so easy to make, it is this kind of service that will draw people into shops again.
