August 2025 by Declan Smith
Great help, Needed help with new PC and Staff team went out of way to give great advice and assistance with it!! 5*
August 2025 by Natalia Eden-Winn
Sent my sister by uber specifically to get a Samsung S22 I saw online, B class so thought it would have some quality. Got to the store and it was near closing and the phone wasn't charged up so it wasn't feasible to try it out. Also was told once she got there that the screen was damaged slightly but we thought it would be fine wouldn't affect phone function (though why it was B class when it had cosmetic damage, idk) The guy was also gone for a while grabbing the phone even though the store is small, retrospectively he was probabaly trying and failing to turn it on. Anyways she got home and is trying to start it up and it's refusing, it's just cycling through the start up process with the different languages, shutting off, starting up again, over and over and over, vibrating and nothing is working. We've charged it, we've tried putting the sim in, nothing is working. It's now sat in the bag and it's still turning itself on and off. B class for a phone that won't even turn on is a joke. Anyways she'll be returning it tomorrow morning but it's still annoying that you're selling products that aren't even functioning.
Okay edit, sister took it back and whichever lady was on the tills was so lovely, so amazing and understanding, they had a nice little chat too and she made sure to charge the phone my sister wanted instead and check that it actually would turn on before she let my sister purchase it. Really appreciated that. So I upped it to 3 stars from 1. But you really shouldn't sell customers phones that won't even start up right or not check it actually works before selling it.
August 2025 by JW
Have had to bring a fair few online orders back here (not their fault as bought online through the wider company of CEX). The staff have always been really helpful and processed everything without fuss. Even if there's no fault you have 14 days if you don't like it. So we now see it as a low risk way to get a good deal without the usual used goods gamble.
August 2025 by Abyan Bashir
Had the 3 tomb raider games I wanted which was a delight because the cex at halifax didn't. Also the customer service was great and they did age check me for the games which is good
July 2025 by Shane Gammell
Bought a G29 wheel for my PSN 4 and everything was in the box I didn't get ripped off
July 2025 by Lauren Septiembre
Really unhelpful, blunt and rude will avoid this place like the plague from now on. Bought a phone online from CEX upon receiving it and setting it up I realised it was stuck on old software and wouldn't update. I tried via HiSuite to no avail so took it back to the shop to refund. They initially refused to refund as apparently software not updating isn't classed as a fault. Looking online it absolutely is classed as a fault as it causes the pogne to crash, not download certain apps and at the time the keyboard was too low down on the screen meaning the space bar wouldn't tap. Eventually after arguing with them they agreed to refund. Made my experience extremely difficult and uncomfortable
July 2025 by Tim Cooke
I couldn?t afford £3 to buy FIFA 23 so I got FIFA 2019 for £1.50. Living the dream.
May 2025 by Novac Garafa
Huddersfield Cex has to be the worst. I had really bad experience. They literally waste your time and staff is not friendly at all. I took an xbox 360 made me wait an hour and half to tell me disc tray not working, when it actually was. They do extreme checking like no other cex does. Avoid this store
January 2025 by Baz Spencer
Overly expensive, had nothing but faulty crap from here.
Edit: As you can see below, there has been a response in which the owner states that a dedicated team determines the prices. Which is absolutely meaningless, I can't help but notice words like fair or reasonable prices were not used. The dedicated team price high, and that's the issue. Not once have I tried to buy something second hand from cex that wasn't cheaper brand new elsewhere. On the occasions I have taken a chance at this store everything from dvd's, Gaming headsets and Xbox consoles have had to be returned at a cost and inconvenience to me, the customer. My suggestion, AVOID.
January 2025 by Narrowgoat21 -scout
The worst store experience I've ever had. Girl behind the counter had super bad vibes straight away. Really difficult, blunt, unhelpful, more concerned about making a mistake than giving customer service. It was like they didn't want to buy it. 3 month old £350 tech. She didn't like me instantly. Old lady comes in and all the things she told me she couldn't do she went ahead ahead and blatantly helped the old dear. Explained everything properly, kind helpful. But a Man, no not a man! She was awful with me. It was embarrassing. I said when I left so they know who they are. Horrible experience. No apology for the ridiculous faffing about, coming up with every issue possible, even though eventually they bought (stole) it from me.
I was treated completely different to other people. Kids and old ladies you'll be ok.
November 2024 by Corey Bra
sold them my rare £1,000,000 limited ps1 knack edition and they gave me a pack of rich tea biscuits and a ciggie
September 2024 by Gabe Hemingway
Brung a limited edition 3ds console in to sell which on the website was worth £230 cash, and because of a scratch she tried offering me £100 for it. Of course its going to have scratches its a 8 year old handheld duhhh. Anyways went to a different cex store and straight away got offered £230. Cex is hit or miss it depends how the cashier is feeling. Go to the one in bradford save your petrol
August 2024 by Karl
Second time I've been in with older games ps1 etc and it's so bizarre this store. They clearly don't want to buy them so instead of wasting my time why not just say that. Was testing waters for other titles I wanted to sell but ebayed them instead. Bizarre thing is that cex Oldham offered me a OK price but huddersfield branch simply not interested. Always really slow and won't be back at this branch. One of the worst cexs to deal with. Just not helpful polite or knowledgeable.
July 2024 by Matthew
The main use for this shop that I have is the fact that I can collect from work in the same day - prices are rather high for devices such as phones or tablets.
June 2024 by DAN
Just your average cex store.
