March 2024 by Cris Tout
We?ve used RPM for several years and always happy with their work.
October 2023 by Chris Baldock
Always friendly, helpful, knowledgeable and professional. A garage you can put your trust in. Thoroughly recommend.Service: Tires
October 2023 by Neil Wilkinson
Excellent, knowledgeable service. Staff all friendly and helpful, would highly recommend and will be using again in the future.
June 2023 by Andrew Hudson
Booked my car in to try and resolve an issue with the cooling system, when the car got hot the fan wasn't cutting in, and the temperature guage showed normal running temp even when the car was starting to overheat. I authorised 2 hours labour @£72 per hour inc. VAT. They were able to do some basic checks, but weren't able to identify the issue, and came back to me to ask me to authorise more time to investigate. The mechanic was starting to talk about chasing wires back to try and find out where they went etc, which was when I started to feel they didn't really know what they were doing. I decided to collect the car, paid a bill just shy of £200 (apparently they had also done some checks on the rest of the car as I had asked them to service it while it was in). However they did nothing useful (like change the oil and filter) and I've no idea what the checks were because I received nothing from them to advise. I did ask them to specify what they did in terms of checks on the cooling system and that detail was provided. I did 15 minutes worth of googling and decided the issue was with the temperature sender, and hence the guage not showing the car getting hot, spent £15 on the part and together with a friend (neither of us being a mechanic) fitted it within half an hour or so, and hey presto, problem resolved, fan kicking in when it should. My point is that when paying £72 an hour it is reasonable to expect a level of expertise and from this experience that expertise simply wasn't provided. They are probably capable of basic servicing and maintenance but I would advise against investigatory work. As other reviews have suggested, staff are polite and reasonably helpful, and hence the two stars rather than one.
April 2023 by John Molloy
Excellent service from the RPM team as usual with a last minute MOT request. Great communications and easy to deal with on phone. Thanks again RPM.
March 2023 by baboo 36
Excellent communicators. Office staff courteous and considerate. Hugh is sincere, trustworthy, and honest.Things aren't cheap, because we didn't get cheap workmanship: we got quality repairs in a timely fashion. We were kept up-to-date, no hidden surprises on the final invoices or at collection.Even other local garages sang the praises of RPM, which means a lot!Services: Auto engine diagnostic
January 2023 by Josh Robinson
Used these guys as I've delivered a few parcels to them, always been polite and garage looks clean and professional, upon working on my 98 Volvo C70 however I've come to realise they lack certain skills, the left a 14mm spanner attached to my car after wheel alignment which pinged off when driving home, failed to confirm price of work and quoting much higher once work completed, failed to call when said they would for collection of my car (sent a text 2 minutes before closing on Saturday), failed to inform me car was out of oil after going in for oil leak inspection then letting me drive it (they even had the dipstick out to replace the seal), letting my car leave the yard with a cylinder 1 misfire after completing an engine compression check (new fault), even failed to fit a simple but expensive (Volvo R) engine cover correctly.Now to the "credit" of RPM they apologised for the spanner, phonecall and price (I paid the lower quote) but the misfire and oil were not, unfortunately I had no choice but to send the car back to them to fix these issues, upon my criticism of the work the receptionist became very defensive and quite rude, I was told the misfire would very unlikely have been the result of the work carried out and if so I would have to foot a new bill, the car went back today and lone behold I've not had to pay anything, my engine light is still on and I have absolutely zero desire to let RPM anywhere near my car again. After the spanner they should have triple checked ever aspect of work carried out on my car, shows lack of interest or respect for customer, wouldn't recommend unfortunately, I had high hopes given the positive feedback these guys have.Service: Engine repair
January 2023 by Gillian Oakes
MOT, replacement wing mirror and new fridge. Excellent service constant updates and very efficient. Lovely staffI use RPM every time totally trustworthyServices: Auto engine diagnostic
January 2023 by Oleefia sC
Fitted my car in at very short notice, kept me updated throughout. Friendly customer service and reasonable price.
January 2023 by Paul Gissing
Great service .I allways take my cars there .much better than using main dealer. A trusted garage.
January 2023 by Mark Dixon
Receptionists were extremely helpful and were able to accommodate a last booking as I ran in to some issues with my car, the problem was resolved by the mechanic the same day it was taken in and I was happy with the price, will definitely take my car here again.
January 2023 by Ford Prefect
Very good and honest mechanics. Seriously - I know... imagine that!These guys are exactly that, for real, and proven. A great service.Long may they continue.
January 2023 by Irene Farrar
Outstanding, friendly service. Kept me informed every step of the way. Highly recommend using them. It?s where I?ll be going from now on.Service: Steering & suspension repair
January 2023 by Peter Wilson
Took my car in on a tow truck, by the time I had got there they had diagnosed the problem (cars gone to heaven) even let me leave it there while sorting scrappers.A friendly, honest bunch, defo use again ?
January 2023 by Paul Hardill
Left it till last minute to sort MOT for car but no problem booking me in the day after I enquired. Friendly and polite staff, first class service start to finish! Very minor issue to sort for a pass but phoned to advise before just going ahead. Would highly recommend. (Here's hoping they can accommodate my Motorhome as well!)
