August 2023 by Marie
The staff here are amazing, always friendly and helpful nothing is ever too much trouble. Doesn't matter which staff member you speak to they're all the same caliber. Also the pharmacist is the same so helpful and friendly. Customer service at its best here.
August 2023 by beverley Wright
Tracey is absolutely amazing she?s so good at her job, she brings smiles to people all day long
June 2023 by Hari Singh
I rang 111 to get an emergency prescription for my regular meds due to my GP being closed for the Bank Holiday and they sent the prescription to this pharmacy and told me to ring them to check it was in stock.I rang the pharmacy 8 times and was hung up on each time. I finally got through on the 9th attempt and told the pharmacist the prescription had been sent through.Before he even asked for details he said I would have to get the 111 GP to send a prescription through for the medication, even though I had just told him the 111 GP had sent it through.He didn't want to listen and I am not sure he could understand English properly, so I had to hang up and ring 111 back to get the meds from elsewhere.I have never used this pharmacy before but I would never use it again, and would not recommend it to anyone.
June 2023 by Idris Harper
I rang 111 to get an emergency prescription for my regular meds due to my GP being closed for the Bank Holiday and they sent the prescription to this pharmacy and told me to ring them to check it was in stock.I rang the pharmacy 8 times and was hung up on each time. I finally got through on the 9th attempt and told the pharmacist the prescription had been sent through.Before he even asked for details he said I would have to get the 111 GP to send a prescription through for the medication, even though I had just told him the 111 GP had sent it through.He didn't want to listen and I am not sure he could understand English properly, so I had to hang up and ring 111 back to get the meds from elsewhere.I have never used this pharmacy before but I would never use it again, and would not recommend it to anyone.
May 2023 by Alison White
I would like to thank the pharmacist and staff for helping me out with my daughter?s tonsils today after seeing you we did manage to get a prescription off our doctor. I really appreciate what you did for us.
April 2023 by Tony Clark
Nothing but good service from here, staff are always polite and happy to help, there's a few negative reviews on here left by what I'd consider ignorant people, sure sometimes there are delays this is not always the fault of the pharmacy and definitely not the fault of the staff. So treat people how you want to be treated and you'll get it back in returnI personally have no issues with the pharmacy and it's staff
April 2023 by Debbie Walsh
Don?t even answer the phone and when you go in they?re all just stood talking I?m now on my 18th call ? so after my husband got to the pharmacy there?s just a pharmacist and one young lady who was absolutely lovely and obviously must have to do everything. This pharmacy has really gone down hill and who ever is in charge should be ashamed of themselves
December 2022 by Rebecca Hall
What great service we recieved after we had concerns over our 10month old being unwell. Unfortunately I don't know the name of the head pharmacist who was working Christmas eve and Christmas day. He went above and beyond to help us get the medication we needed. I cannot thank him enough.
December 2022 by Shabana Azaadi
I am very surprised at the positive reviews left above (fishy is the word that comes to mind) nevertheless, I was told that as a few other pharmacies didn?t have an antibiotic in stock (and we all know it?s a national problem albeit the government says otherwise) I was told by my practice to pop in to this pharmacy to see if they had the antibiotic in stock. A lady with yellow and red hair, fringed, white lady (somewhat older), served the person in front of me. Granted pharmacies are busy, so I expected a little wait. The lady served the person, saw me, walked away and continued to dispense. All others had their back to me, so I thought I?d wait, as she may have been in between something before being called away. So I waited? and waited? with no acknowledgement by her at all. In fact, she looked, saw me and continued. She even went to get her cup of tea and strolled past me without any acknowledgement whatsoever. What is more alarming is, another customer arrived after me, a tall, white male. She looked at him, came over to where I was stood, looked straight past me and asked if she could help?! The gentleman said, erm I think this lady is first, to which she felt she ?had to? deal with my query with an attitude that was appalling. She looked at an NHS prescription and said ?oh it?s not ours then?, indicating she had no interest if we weren?t registered at this practice/pharmacy. Pharmacies are obligated to provide nhs essential services but most importantly to treat patients equally. As apart of the standards for pharmacy professionals, this involves good quality care, good communication and professional behaviour from the pharmacy team and professional behaviour. To walk away with a script and whisper and say it?s out of stock right after stating we weren?t her regular customer, and point blank ignoring me is nothing short than incompetence and I question whether the pharmacy has considered diversity training? Theme 1 of safe and effective pharmacy care at the heart of our communities includes making decisions that are fair, and free from discrimination and bias and ensuring everyone has the access to care they need.. is this the ethos that the pharmacy champions? At a time where parents and healthcare are struggling to cope with unwell children and work load, racism and rude behaviour will not and can not be tolerated.Thankful for the person behind me who intervened and said I was first. I look forward to a reply.Luckily another pharmacy sourced the medication and we were grateful for their help and support. I would not recommend Ovenden pharmacy. I will be seeking advice and guidance regarding taking this complaint further. I hope this pharmacy can take appropriate action to prevent any other bame mother in my situation. Patient centred care that respects diversity and cultural differences comes to mind!
October 2022 by Lee Murphy
I am shocked at some of the bad reviews. They clearly haven?t visited other pharmacies in the area. Some of them you can be stood outside for an hour waiting for your prescription when its busy. Personally i have never had a problem and I visit on a regular basis due to having multiple medications and they never let me down, often going above and beyond for me. Some of the bad reviews seem hard to believe like they could be fake!
September 2022 by Billy's 1st Roblox channel
All the staff are amazing and very helpful. I can't thank them all enough. My medication is always right and always ready. The staff are so friendly. I feel I can talk to them about anything and when I'm struggling with my condition and need someone to talk too, I feel I can always talk to them and the help me so much through the bad times. Thank you all so much for all you do for me and my family. Love ava x
September 2022 by A Google User
Just moved in Ovenden few months ago and my neighbour suggested them. Although I read some negative reviews I still decided to give them a shot and I definitely not regret it. After getting truly exceptional service for my little one?s prescriptions I feel like giving them credit and telling others that they are nothing but best people to get your medication done from. xx
September 2022 by David
Very helpful and reliable chemist in town. I always get my repeats delivered on time without any problem. Staff is very professional and friendly.
September 2022 by Meloney Barwell
Not a good pharmacy at all being told you can only pick up medication at set time no good if your on shift work snott staff working there was stud for over 5 minutes staff looking at me no notice from them taken won?t go bk there again go somewhere else
August 2022 by Dawn Dawn
Usually really good. Recently absolutely shocking , tablets never in on time. Told a time to collect and still not ready. Will not use again. Terrible customer service from the latest staff, unfortunately because the ladies that are there normally are brilliant.
