January 2024 by Collette Whiteley
Fiona, the sales assistant was brilliant. Very friendly and approachable. Helped us the the choice of mattress with the sleepmatch machine. She explained the different mattresses, gave us pillows to test out the mattresses and answered questions we had. She also offered solutions to our room set up and what may work for us. She offered us drinks whilst we were there and allowed us time to test out and discuss the mattresses.Great customer service from Fiona!
December 2023 by Carol Brown
Really helpful staff who gave us time to decide what we wanted without any pressure.
December 2023 by Gary Banks
VERY WELCOMING,VERY NICE MAN ASSISTED US CALLED ANDY. VERY HELPFUL ON BUYING OUR BED. EXCELLENT
November 2023 by Allison
excellent customer servicesuper staff, friendly , attentive but not pushy.great advice given previously , so we made sure we went back to make our purchase
November 2023 by Erik Allen
The lady at the end of the very helpful and very kind and helped me out thanks for your help and I will drop there again on the phone thanks
November 2023 by Margaret Sweeting
I would like to thank Andy in the Halifax store for being very helpful without being pushy , he rang when he said he would and sorted everything for me. The other colleagues and delivery men were also very good , thankyou
October 2023 by Carol Smith
assisted by Joshua, extremely helpful and knowledgeable. He made choosing a bed easy and a pleasure
September 2023 by Demelza Wild
I bought a bed and mattress from the Halifax store. Fiona was so helpful. She showed us a variety of beds and mattresses for our budget. She immediately knew the best mattresses for us. She gave us pillows to try the mattress. and I am really pleased with our purchase. We even got a cup of tea.
May 2023 by David Hanson
Only visited to price up a bed, staff were very helpful and knowledgeable. Discussed various options, finally because of their helpfulness we finished up purchasing there and then. Would recommend.
April 2023 by Trevor Moolman
Just good quality service
April 2023 by David Bannister
I was very impressed with the service at Dreams in Halifax. Fiona was our "Sleep Expert" and was friendly, pleasant and informative. Fiona went through all the fine points of choosing a bed and then left us to wander round at our leisure. A very welcome cup of tea or coffee was offered.
April 2023 by samantha white
Took my mum to look for a bed at the Halifax store, we were met by Andrew who was welcoming, asked if she would like to try the Sleepmatch machine and fully explained what it was.Then guided us to several beds and encouraged my mum to try the best mattresses for her until she found the perfect one.No rushing us. No pushy salesman but Andrew was on hand if we had any questions, he listened to what my mum wanted and when we were ready we sat down to go through everything again and place our order, we were offered a drinks and as my son was getting restless another staff member asked if he would like to try the sleep match machine- just while we were finishing the order.Thank you, we will be returning when we are ready to look for the next new bed.
February 2023 by David
Bought a new mattress here. Reasonable prices and plenty of styles of beds a a wide range of mattresses . The staff are very helpful.
December 2022 by Jane Franklin
I went with an idea of what I wanted and Belle gave me assistance and advice about the different beds. She wasn't pushy and didn't rush me in to making a decision. It was a very pleasant experience and Belle even made me a cup of tea! Highly recommend Dreams in Halifax.
September 2022 by Rowena Robinson
Bit of a con
Offer a return if you?re not happy with you?re purchase,but fail to tell you you have to buy a mattress protector (over £60 and crap,not worth the money doesn?t even stay on the bed) and you have to pay £50 to return the mattress which the failed to mention when buying, I also had to help lift as one of the guys sat in the van on the phone,rang dreams customer service and was told it wasn?t down to them that I would have to take it up with the delivery firm
Erm don?t you employ them to deliver your beds,you should sort it out dreams
Bad customer service
Once they have taken your money they don?t seem to care
