May 2025 by Dani Johnson
Customer service is useless. They can?t even cancel an order so lord help you if you need anything more than that from them.
May 2025 by Nen P
Took my daughter recently with Grandma to buy shoes. Jillian was very attentive and helped us with our little whirlwind running around . 5stars. Thank you.
April 2025 by r Sadiq
Customer service from the staff is excellent. Very helpful in helping me find some new shoes
February 2025 by jim rolypoly
While the in-store staff member was incredibly helpful, a follow-up with the manager was completely different. The day after purchasing some children?s shoes, I called the store to speak with the manager about exchanging them for a different size, and unfortunately, she was rude and dismissive. She spoke to me in a condescending manner and made me feel like my query was a burden.
It?s disappointing because the assistant who dealt with me in the shop was great, but the manager?s attitude really soured the overall experience. Customer service should be about helping customers, not making them feel unwelcome or like they?re causing trouble. I really hope the manager?s attitude is addressed, as it doesn?t reflect the quality of service Clarks is known for.
June 2024 by Jolden Doves
Absolutely no non-leather products, they don't appear to measure feet like they did in years gone by.
June 2024 by Debbie Jay
Great choice of shoes and boots. Good quality and comfortable. Especially good if you get them in the sale. Friendly and helpful staff.
January 2024 by Ali Khan
Nice place for school children.
November 2023 by Andy Gaimster
Just googled directions, do not appreciate alerts now
August 2023 by Diane Jay
I aways go to Clarks for properly fitted shoes for children. Good customer service and ordering service.
June 2023 by Wigster Elite12
Staff incredibly helpful (ask for Jillian... She goes the extra mile to make sure you go home with the right shoes and size)
May 2023 by Gail lesley Collins
Staff very knowledgeable, friendly and ready to help. Didn't get what went for at last visit as the style wanted starts at bigger size
April 2023 by David ?Sandman? Sanderson
Enjoyed our visit and bought exactly what we needed.
April 2023 by tracey Moran
Blimey, where do I start. Woman (obviously manager) came and stood about a foot away from me whilst I got my little one out of the pram, no hello, nothing, just dead pan. I asked if she was okay and she just smiled and nodded. Never felt so awkward in my life! Eventually she asked why I was there.. I thought it might have been obvious, but obviously not. A trainee measured my little ones feet and another colleague asked if he could check - it was completely wrong, but they proceded to argue amongst themselves.. we made a swift exit without a purchase. I'll probably just measure them myself in future.
February 2023 by TT Oh
We asked for a size 9 child shoes. Looks ok and we bought it. Then halfway home, we noted that they have given a 9 and 10 sizes for our grandkid. Had to go all the way back... rubbish
January 2023 by Sue Wilkinson
Great service
