December 2023 by Stuart Jowett
Never had a problem with this company until today, bought a used Xbox console with controller 2 months ago,Unfortunately the left thumb stick decided to break while using a of couple days ago, I went to exchange the faulty controller with proof of receipt in store, to be told we are not swapping it as it?s damaged, in the staffs words ?I?ve been gaming 30 years and that?s never happened? apparently this was a good enough excuse to not exchange my faulty controller.Receipt states : 24 month warranty on everything, if goods become faulty in the course of normal use after 30 days of purchase the operates will repair / replace the item.Take your money else where and never trust a warranty from this company
December 2023 by Allanah White
I won?t be giving these boys in here the pleasure of my appearance again. Been in a handful of times in 5 years and can say never again. Every time I have been in, their excuse of incompetence and lack of knowledge is because the person serving me was new! That?s every time I?ve been into this shop! Now I appreciate people have to be trained up but when I?m being refused custom because said employee says they don?t accept the item, another employee corrected him, after challenging, and after challenging the items and price, I then had all 4 employees ranting at me, this that and the other! Their customer service is non existent with certain customers, very abrupt and challenging to talk to. One out of the four lads that was serving today was great, all the others, I?d be looking at retraining in the ?How you speak to customers? and the ?technology being sold? area?s. Both of which should be a standard practice working in a shop such as this one. I?ve worked customer service for over 20 years, I have never spoken too or been spoken of in the way I am speaking about these people that work here today, rude, obnoxious and entitled that know nothing about the products they?re selling or buying, basically narrows down what I?m trying to say today. Funnily I took the same item to another cex out the area and was dealt with appropriately and sold the item with no problems. Definitely the behaviour of individuals, mainly management in this particular store and not how cex obviously want to do business elsewhere.
November 2023 by Lily Lou
Lovely, friendly staff, who were very helpful when buying a playstation for my son. I was also impressed by the huge DVD collection upstairs, it's much cheaper than buying a film online.
August 2023 by Ghulam Mustafa
Very helpful staff, went in to buy a led monitor and the guy serving us showed us a few options to help us decide then even bubble wrapped the monitor for us!
July 2023 by Adegbolagun Adeniyi
Great collection of games
July 2023 by Bobby Dazzler
If your looking to trade any old tat then this place maybe OK but if you, like me. Sold online then beware. I was selling a Samsung S21 which was perfect. Nice lass at the counter goes into the obviously well rehearsed patter.... oh there are some marks here. Sorry not A grade but knock off £60 and we will buy it B grade. I think not, scam is not written on my forehead. The marks virtually invisible where the power lead was. So A is impossible to achieve unless new.
June 2023 by Kieran Booth
At this CEX the staff are friendly and they always help the customers.
March 2023 by Louise Jagger
Always get a great deal
March 2023 by Emma
Had what we needed. Quick service. Good prices.
March 2023 by Damiean Hussain
Excellent service. Staff are very friendly and efficient!
February 2023 by Rob Orwin
Great staff. Very friendly. Would recommend.
February 2023 by HJ D
Staff knowledgeable and polite.Clean store.
February 2023 by Max Ward
Great place to buy nealy new tec
January 2023 by Noah
Great prices rlly good quality
January 2023 by Newt
Fast service and good prices on hardware. Staff was friendly. Shop wasn't busy.Needed to refund a purchase because it was broken and the staff were quick and polite.
