January 2024 by Angelina Smith
Reception staff here are absolutely awful, unprofessional and rude. I?ve honestly Never ever known a doctors like this in my life. (I?ve not managed to see a doctor yet so can?t comment on how good/bad the Drs are) basically because the reception staff think they are the doctors and make the decisions. Not a place I want to go when I need urgent care. I had to go to the hospital to A&E to get pain medication when my gp practice is open??? A&E doctors are always fuming because GP?S keep doing this and putting too much pressure on them. Because the reception staff said ?no you can?t speak to a doctor? fully booked too busy and basically not our problem. The excruciating pain I was in and to be spoken too and treated like that when in absolute agony is disgusting. No wonder there?s so much pressure on A&E these days, GP?s aren?t looking after their patients properly and the reception staff seem to think they run everything. You?re only a receptionist for gods sake pipe down minimum wage mouthpiece, I honestly don?t know who they think they are!!! I?m actually a calm chilled person but these two turned me into a raging bull and it?s embarrassing to have to feel that way in public, to be driven to that is humiliating and unfair. All I wanted was empathy and understanding and instead I got made to look and feel like I was the unreasonable one! So frustrating! So I will definitely be leaving this GP surgery.
August 2023 by peter dixon
THE BEST DOCTORS IN THE WORLD DR SOAR IS THE BEST
May 2023 by Jodie Carr
Dr cook is amazing. Really checks for everything that could possibly be wrong and takes his time. Super with my child who I took in today and did all the checks that should be done and hopefully she?s on the mend now. Can?t praise him enough.
April 2023 by Adriana Pascu
I just move few months ago in Featherstone and I looked for a medical centre in my area . I make the best decision to come on Station Lane medical centre all staff very friendly , quick phone answers , very quick appointments and very helpful . Thank you for all . The best team ????
February 2023 by Lea R
I saw Doctor Brownlow for the first time and which will be the last time. I have never been treated so abrupt and coldly by a person before, let alone a professional doctor. After opening up to the doctor about a very traumatic and sensitive subject which is not easy to discuss, the doctor was extremely unhelpful, unsupportive and did not show any signs of empathy towards my personal circumstances/situation.I requested a report of my records for a personal matter which I was responded abruptly with No, I had to go through legal requirements for this - a solicitor to get written confirmation of what I have gone through and there was fees I would need to pay for this however most people don't want to pay them. I felt judged and unsupported. When I was reduced to tears from my experience with this Doctor, It was then that she could print out my records all of a sudden there and then.I have seen other doctors (Doctor Soar & Dr Lewis) at this surgery over the past 2 years who have been extremely supportive, kind and helpful during an extremely difficult time I have gone through and I am very shocked and upset by the experience I have just had. When I called Siobhan the practice manager of the surgery, my experience again was not helpful or supportive in any way. Siobhan did not handle the situation well, as when crying down the phone explaining the treatment I had received by the Doctor - Siobhan replied with how lovely and empathetic this doctor is.Also stating on the majority of the call irrelevant information to my complaint and judging me also. I have never experienced anything like this before in my life and as a strong individual who had such an upsetting experience with these people, I would hate for anyone in a vulnerable way to have to experience this cold, abrupt and unsupportive/unhelpful service from Doctor Brownlow and Siobhan.
January 2023 by Stephanie Linley
Absolutely fantastic doctors! Everyone is so lovely and wants to help. It's so easy to get an appointment.
November 2022 by Allison Stogden
Been for flu and covid jab. Matter of minutes of registering, queuing, jabs and out the door. Brilliant.
November 2022 by Rebecca Dodson
Excellent experiences here, especially with the reception staff who are always very polite, professional and helpful.
November 2022 by steve kay
Very friendly experience
November 2022 by Karen Hough
Tried ringing for an appointment but phone message states the surgery is closed and is quoting Easter opening hours (in September) Online NHS Prescription service doesn't work either! They need to sort their admin out! Will have to drive there to get sorted
November 2021 by Jessica Wells
Very caring staff. Dr Ragsdell always goes above and beyond making sure everything is okay. Couldn't ask for more.
November 2020 by Nigel J Russell
Its the place to come if you want to see your gp.
November 2019 by Fred Henderson (fredster)
All the staff here go well out of the way to help you in any way they can and are extremely supportive of all ranges of issues .Wish I could stay at this surgery but I've got to move to one closer to home ?
November 2018 by Karen Boothroyd
Lovely staff, always helpful and polite.
November 2018 by Kerry Jay
This has been my surgery for as long as I can remember, staff are very polite and keep everything confidential, any minor surgeries I?ve had or examinations the staff have always made me feel at ease, I would highly recommend this surgery.
