August 2025 by Michael
A member of staff told me I could return something I had bought and when I returned it was refused a return and asked to pay for the alternative item
July 2025 by Daniel Peters
Went to this cex with my partner to sell 3 mobiles which where brand new and sealed they claim upon opening the boxes and testing them that they couldn?t take them in due to them being from the United Arab Emirates they where brought in the uk and they also said there was no way of knowing without testing them yet when we got them back we noticed on the box is Arabic writing so that surely they should of known from that also they say there doesn?t need to be legislation on the website stating they only buy uk models of phones as they are a uk company also the Asian bloke serving myself when buying my ram seemed totally unhelpful at all and judging by some of the other 1 star reviews on here I will be avoiding the shop in the future and letting others know including head office about our dreadful experience
June 2025 by Julie Julie crabtree
Huddersfield cex, not in stock cex sent me to dewsbury 5 in stock in dvd or blue ray but not in stock either, what a waist of time.
May 2025 by Akil Mayet
Quick and efficient. I had some Nokia Clarity 2+ earbuds to sell. Just dropped them off and 20 mins later they were tested and I got the voucher without having to return to the store.
May 2025 by ZBZ Gaming
Friendly staff, highly efficient, well-mannered, and effective and impeccable customer service ? ? ?
April 2025 by Abbas Hussain
I bought a copy of fc24 thinking it would be a normal game.When I come home and open the disc,It isn?t even the right game! The disc was of a completely different game!
April 2025 by Patrik Rittich
Scammers
A few days ago I bought a DJI mini 3. A week later I started getting error 40002. I tried to use the warranty (CEX promises 5 years), but to no avail. They tried to tell me that I was crashing the drone. When I said no he implied I was a liar. Just a terrible experience.
I sent the drone to DJI for repair. And there they found out that the error was in the software after the update and not a breakage!
Dear Customer,
This message is from DJI Support. After testing your product, DJI has determined to provide you with free repair service. The repair is expected to be finished within 2 to 3 business days, after which the product will be sent back to you.Click ********** for the detailed damage information.Thank you for choosing DJI.
I am selling a complaint against a cex worker.(I recorded the interview)
February 2025 by Hasan Nawaz
I recently visited CeX in Dewsbury with the intention of selling my mint condition mid-tier AMD 6600 GPU. Unfortunately, my experience fell short of expectations. Initially, the staff seemed interested, but after advising me to return in an hour, I discovered their PC was unable to run the card properly. This situation not only wasted my time but also left me questioning the technical proficiency and operational standards at this particular location.
Overall, the process felt unprofessional and poorly managed. It is disappointing to see a reputable brand compromise on technical evaluation protocols. For potential sellers or buyers, I recommend verifying the testing setup before committing to any transactions to avoid similar frustrations.
February 2025 by Debbie Eamonson
Pretty much knew their stuff and gave us a quote to buy a watch within 2 mins of requesting
February 2025 by Ayman
Did not buy my air pods said they weren't original which they were they were the latest versions. Took to Leeds trinity they brought them straight away after 10 mins of checking. Would avoid this cex as the employees are very stuck up
February 2025 by stephen zaccardelli
Great apart from once I bought a game that didn't work
January 2025 by Gareth Williamson
Just been in to look at buying a PS5 game and whilst looking staff member just comes right infront of me looking to move games about. No excuse me no nothing.
January 2025 by Gareth Boddy
Eem yeah sorry about the faulty I thought wasn't present when I handed it for checks and I claimed the staff but I later found out the marks was already on the phone and so sending my apologies to the staff at dewsbury
December 2024 by Fred Fred
Hi everybody, Be careful to buy anything from this cex shop from Dewsbury they make you fool that they have 5 years warranty on their phones because I bought I phone 12promax on 17th december 2024 and I didn't even use a half day and I found a fault in the phone and I showed the untraid staff and their behaviour was incredible rude and when they sell their phones or other devices to the customers just 1 person deals with you and told you 5 years warranty on the phones which is bull shit and when I took my 5 years under warranty phone back to the shop they all start arguing and been rude and when I ask for the manager to talk the guy said to me that he is a supervisor but I found his attitude absolutely disgusting and untrained anyway I don't recommend to anyone togo to the cex shop and waist your money
December 2024 by Frederik Bauch
Incredibly rude staff. Making derogatory comments. Interrupting. Giving incorrect t information and a horrible experience. Don?t go.
