January 2024 by Kerry Taylor
Helped me to choose the right phone and plan
December 2023 by Liam Greatorex
Good customer service
December 2023 by Dan TheGerman Neville
Loved it
October 2023 by Hana Malinova
I have been a Vodafone customer for 12 years now, and I won't be changing any time soon.I have always received good service when I came into the shop. Staff were friendly and polite, happy to help.I had to use their service more often over the past year or so due to changes in my personal circumstances. I needed to sort out an iPhone for my son (yes, it had to be iPhone, and the latest one if possible) and get a new home broadband for my new house so I can continue working from home. And sort it fast.I am a single parent and not rolling in money, but the guys went above and beyond to find us what my son liked and an Internet package that would enable me to work from home, for affordable price. They even chased the installation date for me.Only this week, I went in to see if I could get a new phone, something up-to-date to replace my tired old Huawei 20pro. And once again, no problem there. I admit the phone has features I will probably never even use, not very tecchy. They said if I had any issues transferring data from my old phone to come back and they'd do it for me. And a day later, they did, no trouble at all.I would like to thank Daniel and Ryan for their excellent customer service and all their help.
August 2023 by Alan Clarke
To be clear, this review does not reflect that of my opinion of Vodafone. Vodafone are a terrible company and their head office staff seem to share 2 brain cells that are both fighting for 3rd place.The entire company seems to let down the members of staff in the castleford store, as these are some of the most helpful, knowledgeable, empathetic store workers I have ever come across.I was in the store dealing with a complaint (caused by head office not the castleford staff) and they were incredibly helpful and stayed with me until my issue was resolved, I overheard the staff assisting customers while I was there and the only thing I can say is their manager must be proud of them and they are a credit to the miserable excuse of a company that is Vodafone
August 2023 by Dawn Hodgson
Bought a phone from the Castleford shop in August. Friendly, helpful staff.
August 2023 by James Crossfield (James)
Having travelled to the Vodafone shop in Pontefract, only to find it was temporarily closed I decided to go to their shop in Castleford. I was on Vodafone payas you go tariff on my ancient phone and I wanted to change supplier but I had almost £20 credit on it. Fortunately a young guy called Daniel came to my rescue. He was brilliant. I am in my 80s and Daniel patiently came to my rescue. I would certainly recommend his service.
June 2023 by Anne Flaherty
Hi there I visited the shop in Castleford very helpful as I had a problem with my password thanks to Ryan
April 2023 by Nick Clark
Looking to get a business plan, chap was very helpful but didn't know thoroughly what options there were as they typically don't get business enquiries. Had to look elsewhere.
April 2023 by Debbie Hogg
Staff are sooo helpful and on hand to support with any queries.
April 2023 by Julie Wilkinson
Five stars for Ryan at castleford shop. Helped me out massively and would higly recommend to my friends and family
April 2023 by Angela Clayton
Very happy with service new phone was in stock ,served by Daniel was friendly and helpful .
February 2023 by Andrew Hawkins
The reason I will never leave vodaphone is that the Castleford branch has a fantastic guy called Ryan. Everytime we have a problem he sorts it out and he is so helpful. . Smashing chap. Thank you. He is an asset to vodaphone. Be lost without him . Regards Andrew hawkins
January 2023 by Marc Pawson
Great customer service from the manager Ryan. New phone contract and data transfer set up in an hour.. hassle free and all well explained. 5 star experience
January 2023 by ANDREW AMBLER
Great staff Callen very helpful and informative without being pushy.
