July 2025 by Terry Weaver
Whilst waiting to be served i couldn't help to be impressed by the way the member of staff in store (Shannon I believe) dealt with the gentlemen she was serving in front of me and equally impressed, as an elderly person who knows little of phone technology, when it was my turn and she talked me through the options available and put my mind at rest when making a purchase. I returned two days later when my phone had been delivered in store where another member of staff (Helen?) took me through enabling the phone and showing me the basics required for first use. Very friendly and very efficient I think Three should be proud to have these members of staff working in the Castleford store.
July 2025 by Simon Bramfitt
Wonderfully helpful staff who bent over backwards to help when Three's computer systems failed to deliver.
July 2025 by Dave Coates-Bridgewater
Went to the 3 shop in Castleford today to purchase new phones for my husband and I
Shannon dealt with us, and what a patient, professional, knowledgeable and simply lovely member of staff she is
Nothing was too much trouble
Her colleague Helen was equally as pleasant
I highly recommend this shop
Thankyou Shannon for making the purchase of our new phones a nice, stress free experience
June 2025 by Malik Haider javed
I was in store with ata she did a tremendous job such a great advisor really helpful 10000 out of 10 recommendations
June 2025 by Gakwaya Divine
Had a great service, Aya is amazing
April 2025 by Peter Murthick
Excellent service. Came in to purchase a new phone. Karen went the extra mile to make sure everything was how it should be. A seamless transaction. Copied my old phone onto the new phone. Nothing was too much trouble. Thank you very much. Peter Murthick.
February 2025 by Chris Baggley
Very helpful staff
January 2025 by Beth Kaye
I was hoping to find an email address for Head Office / Customer Services but as advised by the live chat advisor, no such contact exists. In any case, I would like to publicly compliment two staff members at the Castleford Calton Lanes branch.
I attended the store today and explained straight away that I was interested in the Google Pixel 9 Pro / Pro XL but that I was not in a position to buy today, as I am making the switch to Android after being the owner of Apple phones for over 17 years - therefore this is a big decision and investment in changing operating system and manufacturer. (I didn't want to give them false hope of a purchase).
I was assisted in store by both Helen and Shannon - Both of whom deserve the highest thank you for their attitude, willingness to help and knowledge. Despite the fact that they knew I was not purchasing from them today, they still dedicated their time to me and made me feel valued. They did not pressure me into buying on the spot, which is extremely rare in this sales environment, and if anything, makes me want to purchase from them even more.
There was no bully sales tactics, no stress, and no pressure. They were simply kind, professional, friendly and helpful. They both went above and beyond to assist me and their help was invaluable.
People are very quick to complain in our society, but not quick enough to compliment a job well done! As such I would like to thank them for their knowledge, help and personable qualities. I feel the public, their manager and both individuals themselves should be informed of how their attitude and attention to detail made me feel. I feel rewarded having been served by these two staff members, and therefore I would like to pass this on by rewarding them with my thanks. Shannon and Helen - thank you! And to their manager / SLT - you have two extremely positive staff members working for you, please pass on my thanks!
November 2024 by Raman Singh
Served by Shanon very friendly and helpful
May 2024 by Stancuta Muresan
Shannon was the best!
May 2024 by Michael
Served by the new assistant manager and what a breath of fresh air! Lovely to be spoken to like a human - cracking jokes and having a general chat rather than seeing me as a sales opportunity. I'll be back to see helen when im due to renew!
April 2024 by Daniel allen
Karen helped me re-register my account today - very happy and helpful service. Many thanks ?
January 2024 by Liam Greatorex
Good customer service from the assistant manager
May 2023 by Glenn M
We were struggling to find somewhere nice for coffee in central Castleford and Flavours was recommended to us by a highstreet shopkeeper. Sited indoors within a somewhat depressing shopping center, we found Flavours to be basic, clean and attractive. The service however was very disappointing. Our server couldn't have been less welcoming and more sour-faced if she'd tried - at least I hope not, for her sake. We felt as though we were severely inconveniencing her by even standing at the counter, let alone asking for an oatmilk latte, a pot of earl grey tea and a glass of freshly-squeezed orange juice. The speed of her drinks preparation was glacially slow. The oatmilk was steamed to an excessively hot temperature and then banged very loudly on the counter-top in front of us, just inches away. It being quite a hot day in Castleford, and especially so inside the airless shopping center, the offer of ice with the orange juice would have been very much appreciated. We did consider asking for some, but on reflection decided not to push our luck. Would we go again, or recommend Flavours to others? Nah.
April 2023 by Cathj5 Tyrrell
Would like to say a big THANKYOU to Ian & Karen on switching from my Huawei P20 to Samsung A34, very helpful &friendly staff ,nothing was too much trouble, ?
