March 2024 by Amy Brown
Visited today to purchase a bike, received excellent customer service from Adam who helped me to purchase the right bike for my needs as well as other items.
March 2024 by James James
Went in to get some advice on electric bikes and 20 minutes later £2,500 was gone. The guys in the shop were so helpful that I was more than happy to buy a bike from them there and then. They took the time to take me through everything I needed to know and were more than happy to answer my numerous questions. An hour after buying it the bike had been fully set up and had a firmware update ready for me to take it away.Huge thanks to a great team!
February 2024 by Lizzie Nelson
Bought a bike on Sunday - guy was really helpful and said it would be ready in an hour. We said we?d come back the next day to collect. Turned up on Monday, after travelling an hour there, to find that the motor needed to be calibrated after an update - something apparently only one person can do. And he wasn?t working that day. I also needed the seat to be lowered which hadn?t been done. Safe to say my confidence in Evans went out the window. Guy behind the counter didn?t seem overly bothered and apologised unenthusiastically whilst shrugging. Said I?d get a phone call on Tuesday when it?s ready. It?s 4pm on Tuesday and I?m still waiting for the call?One star for price. Another star for the helpful, friendly guy who sold it to us. Zero stars for the non existent service.
December 2023 by Colin Walker
Very friendly staff who made the selection of buying an easy process, they were helpful I would recommend buying from Evans on the customer experience I recieved .
September 2023 by Claire H.
Two weeks I sent my order got confirmation. Estimated delivery date 19th Sept. No delivery by 25th contacted via webchat got fobbed off and no answers. Said cancelled order now even when I said I want the item as a gift. Rude and wouldn't answer question. Still on website at same price!!! Disgusting.
June 2023 by andrew harrison
Had some self assembly issues, took the bike in to the Castleford store on a Sunday morning, sorted in minutes, no problems, no charges, very helpful friendly staff, delighted.
May 2023 by Kamil Bisialski
I do not recommend this placemaybe nice bikes but I bought a bike for £700i leave my bike for 6 timesthe bike is in poor condition, was new !!!!I do not recommend !!!avoid the castleford shopI?m waiting 3 weeks and nothing ?!
April 2023 by Richard Hutchinson
Fantastic service!The team at Castleford Evans Cycles were very helpful and advised about which cassette to buy for our son's new bike wheel, helped us source it, and then found the best price for it, too. Once the cassette arrived, the speed in which they fitted it and carried out the puncture repair was very impressive. I would recommend Evans Cycles Castleford for all of the above combined with a reassuring friendliness for an amateur cyclist.
February 2023 by marty jay
Amazing customer service yet again form Alec and the team at Evans this evening nothing is ever too much troubleThanks lads hope to see you all soon
February 2023 by Nazarath Satti
Very experienced in ripping people off I believe in second chances yet again left disappointed to the point we?re I definitely won?t be going back took my sons bike in for repair under warranty but was fobbed off. Spend your hard earned money else where. Found a shop nearer to me more variety friendly staff and when there?s a problem deal with it how they should All terrain in salts mill
February 2023 by Scott Hawkhead
The guys at Evans Castleford have restored my faith in costumer service especially on this occasion as my intentions were not to purchase but I needed help with my crank arm because my Pedal had cross threaded in the are !!! The one guy that helped placed my bike on the repair stand and fixed it for me at no cost although I offered ?. Really friendly helped me out loads as I had roughly a 25 mile ride back home ! Brilliant bloke your a credit to the company ?
October 2022 by G M
Blown away by the service here. Just walked in with a tubeless tyre I couldn?t seal and after trying everything, Jamie highlighted what was probably the problem and then put a tube in for me in interim to get me moving. In and out in less than 15 mins without an appt and cost £6.50!!Thank you Jamie and Evans.
August 2022 by Robert Richardson
Worse bike shop ever. Unchaining the bikes to pull out was a chore for them. No advice whatsoever for fitting... 'you look like a medium' ...very helpful to choose the right frame and setup. Oh and you can't ride the bike... Even a little,.. as one time someone rode off and stole one. The whole point of going to a physical bike shop is to sit on the bike, get some good advice about fit and at least pedal a couple of turns.
July 2022 by Nathan
Dropped my bike off for a service today the member of staff I dealt with was very helpful,patient amd wasn't trying to talk me into spending any more money than necessary.Just like alot of other stores they are having issues with suppliers and didn't have all the parts I wanted to replace.
June 2022 by matthew page
When this store first opened it was staffed by rude and very unhelpful people so I have always avoided it.I needed a new cycle helmet and I believe it's something that you should definitely try before you buy for comfort and safety reasons.The Halfords store had a very poor selection so reluctantly I visited Evans.I was very impressed from the moment I walked in.The staff were very helpful and friendly.The choice of helmets was good and had something for all budgets. I found a helmet that fitted perfectly so I bought one for commuting and one for best?They had a well presented and good selection of bikes, parts and accessories.I will definitely be using them in future.
