March 2024 by Nigel Clayton
Too slow need to speed service up
March 2024 by Richard York
If you value your time and your sanity pick another pharmacy this is hands down the worst pharmacy I have ever used,they are so disorganised and slow it's actually unbelievable. I write this as I'm sat waiting for the half of my prescription they couldn't give me yesterday after over an hr in store!!! I rang the pharmacy on 13 occasions yesterday and no one answered!!!
March 2024 by Dave Brown
This pharmacy has got so bad I have had to change pharmacies. I have rang 5 times over the last 2 days for a repeat prescription and the phone was never answered. The queues can be huge because the staff are so so slow. Even when the queue is small you can be waiting ages before anyone even acknowledges you.Terrible
March 2024 by Ashley Robson
If I could give this a 0 star I would. Slow and rude ! I went to get some over the counter pain killers to be told I can?t have them as I?ve had them before . Even tho I don?t take these painkillers as I?m allergic. These pain killers are for a family member who are unable to get out of the house. The ?lady? behind the counter is always so rude to me even when I pick my own medication up. She really shouldn?t be working there . I?ve let this go for such a long time but I?m not having it anymore ! She needs some lessons in customer service. Also she likes to raise her voice so the whole que can hear !!! I want to make a formal complaint about her
March 2024 by Leanne Simpson
Opening times are a waste of time. They randomly close and just pop a sign up. All stood talking, clearly not working, won't pass you medication that's already packed and ready just to pass to you. So many people travel to get their medication and it's shut for a hour or 2. Never the same time. 4 times we've been this week for my sons inhalers and it's been shut although staff are stood around talking.. Early morning, afternoon. One colleague told us she doesn't know when it'll open even for the sign said 14.10 Waste of travel time. And highly unprofessional when medication is needed. I've use this pharmacy for many years but the last 7/9 is terrible. Get new staff!
March 2024 by Sara Brook
Don?t call on a Sunday if you want to be answered and then hung up on to then be ignored when trying to ring back , the lady on the phone today is very rude and I?m having to go to Asda as they?re still not answering after she hung up, if they can?t do their job in our country they shouldn?t be doing it at all!
December 2023 by Sergei Kink
Been today just before 9pm and asked medical stuff for my daughter?been told its too late and was not 9pm yet. Fee minutes after old lady asked someone from back about prescriptions for my daughter and been told cant sell after 9pm anymore..old lady was waisting time just not to do any work?nownneed to wait till morning so my daughter will get her medications? and its not first timeSo been today pontefract downcentre to go pick up my daughters medicine in other pharmacy and wuollaaaa?cant get it cause asda didnt release prescription so I needed to go back to asda to get my stuff. If they didnt release yesterday why hold it so i cant get any other places whats closest to home?Very dissapointed of asda pharmacy?I dont say any names or like that.. they can check who was working on this evening
November 2023 by Colin Butterfield
Asda a waist of time my husband had to go to pick is tablets up 5 times the man was very rude said he coundnt have them till they was checked he has got a heart problem and needed them rang doctors up and they changed him to another chemist
September 2023 by Portia Watson
I recently visited the Asda pharmacy at Glasshoughton, and I'm deeply disappointed with the way I was treated. The staff member behind the counter seemed quite uneasy, which made me feel uncomfortable when I asked for solpadeine. She began asking irrelevant questions and, upon mentioning that I had taken them the previous weekend, she refused to assist me. This situation left me feeling like I was being judged and treated like a criminal, which was particularly distressing considering my severe anxiety. Despite being 38 years old, I felt belittled and this is not the first time I've encountered such behavior from Asda staff. I had filed a complaint a few months ago and was assured that it wouldn't happen again, but unfortunately, the promise was not upheld. I urge those with anxiety to avoid the Asda at Glasshoughton. I've decided to boycott this store until their staff is properly trained in customer service. Asda, there's room for improvement ? please address this issue.
August 2023 by Lublin Lublin
I have just been to ASDA pharmacy in Castleford with my family. I spoke with the lady who was serving me and asked for a throat spray as my 18 year old son has a sore throat. I was made to feel very uncomfortable by the lady who served me. She asked me questions about who the spray was for and what my sons symptoms were. She made me feel very uncomfortable with the way she was looking at me suspiciously and looking me up and down. I felt like she thought I was a drug addict or criminal or something. It was most upsetting. When I highlighted to her the fact that she was looking at me very suspiciously she replied that we have to ask the questions. I have never ever been made to feel this uncomfortable in any shop or pharmacy in the past. I will never use this pharmacy again. Ask the questions but please don?t judge people!
July 2023 by Pat Smith
Was ok when we started going there. Medication alway there and good service.We have changed pharmacy now as they seem to have new staff who have not got a clue.Service is extremly slow and the last two times we have had a prescription missing and had to wait another 15 mins till they find them.They are forever chatting in the back instead of reading what on the computer and getting it right.Not even an apology, makes it even worst
July 2023 by catherine paget
Absolutely brilliant service, very knowledgeable, staff knew exactly what to provide me helped me immensely. where contacting nhs was futile they provided immediate relief and great follow up advice
July 2023 by Mike Hodgson
Gone down hill fast has this pharmacy, no stock, left owing items from prescriptions, left fighting for items for weeks
June 2023 by Oliver
Every time (past 4 months) I get a prescription sent here, it is never ordered in on time. I have been told to order well in advance so precede to do so and still am told it hasn?t been ordered. Appears this pharmacy is ran by people who clearly lack care and organization.
June 2023 by Claire Whiteley
Both me and my partner carl use this pharmacy and have always been treated with happy and friendly staff,couldn't ask for better service and staff