June 2025 by C
This pharmacy is absolutely not reliable when it comes to emergency prescriptions. I called 111 for an emergency repeat medication that I?ve been on for years. When I went to collect it from this pharmacy, they told me there was ? no evidence ? of my medical records and claimed that my medication had been ?discontinued?. That was completely untrue and left me in a really stressful situation.
And to be honest, throughout the conversation, I felt like I was being treated with suspicion, as if I was trying to get hold of medication I wasn?t entitled to. Their attitude made me feel extremely uncomfortable, like I was being questioned for something wrong, when in reality I was just collecting a repeat prescription that had already been arranged by 111?..
While I was trying to explain everything, both staff members started putting on their coats in the middle of the conversation and repeatedly mentioned they were ready to leave for the day. (Keep in mind, there was still around 15 minutes until closing time). It was very obvious they had no interest in helping me properly and just wanted to close up. Instead of helping, and explaining this to me, they had the nerve to tell me to ring 111 AGAIN ( 10 minutes before they closed by the way ) and request the same information I had just asked them to verify? Completely disregarding the fact I did everything right the previous time, as well as the long wait times to get through to 111? By the end, they literally turned their backs on me mid conversation and walked off, leaving me standing there like an idiot with no resolution. Personally I think this was so rude. Absolutely no manners.
I think it?s unacceptable and shocking to deny someone a regular medication they?ve been on for years, especially in an emergency situation.
They knew this was medication for depression, which you?re not supposed to miss a dose of, yet they still refused to provide it.
Luckily, I contacted my GP and a different emergency pharmacy who both acted professionally. Both confirmed that there is evidence of my medical record, and my medication IS NOT discontinued! And both parties were confused with how you came to a conclusion that there is no evidence of my medical record and that my medication has been discontinued???? Personally I think you guys just wanted to close quickly, so couldn?t be bothered getting it. Or either you need to sort your system out and update it.
I was left without any real explanation or support and stood there feeling completely dismissed. It was obvious they had no intention of actually providing my medication. I was patient and polite the whole was through this interaction, even when they turned their backs on me mid conversation, multiple times.This pharmacy might be okay for basic things, but if you?re in need of proper care or urgent help, don?t expect compassion or professionalism here. I won?t be going back .
October 2024 by Leslie Mudd
Great pharmacy always happy to help you 5 stars.
October 2022 by Anita Arnold
Went to collect my new prescription for hrt gel. Was attended to by an absolute gem of a pharmacist who took the time to look up my old tablet dose and how that related to the new gel dose. She was so well informed that i actually felt emotional walking away like She understood and cared. I noticed her name badge but brain fog has hit me and i cant remember her name now but what an impression she made first class service.
November 2020 by Craig Terry
Attitude is very poor, rather carry on chatting than serve you (Customers can hear your conversations by the way!). Was told it would take at least 15 minutes to dispense a prescription for antibiotics by a surly blonde haired assistant to whom I appeared to be a major inconvenience. I get my regular prescriptions from pharmacy2u now because I got so fed up with the poor service here.Took my prescription back and went to the nearby pharmacy on buttershaw lane who dealt with my prescription efficiently and in a friendly manner so I will return there in future for any non repeat prescriptions.
May 2018 by nick burnett
Lady who initially served me was lovely. Twice now I have used this and it has taken 45/50 minutes to get my prescription after being told a waiting time of 15 minutes. More interested In standing round having a chin wag. Only 1 other person before me which was served and given prescription quite promptly.
Good job I have an hour for lunch otherwise would be late back.
Very poor service and customer service.
December 2017 by Marie Wharvell
What a fabulous pharmacy this is, just visited gasping to breathe, asking if they could sell me an inhaler, to ease my breathing difficulty, explained my usual medication gp, and presenting I'D, pharmacist could see I was having difficulty getting my breath, and without any fuss, or usual red tape sold me my medication, what a life saver, half an hour later I'm breathing again, and quality of life restored!!!! Thank God for these people with common sense,
THANKYOU FROM A VERY GREATFUL CUSTOMER
December 2011 by Qype User (shaziy?)
The supermarket is convenient a 7/11 that is open on Sunday. Aisles are well laid out, with plenty of selection and limited choice for most goods. The staff are friendly and willing to help.
