March 2024 by Gav Fletch
This place has turned into a hard upsell sales venture with no customer service. The opticians are ok.
February 2024 by Zahid Hassan
A great experience. Maaha is brilliant. Very articulate and made the process of choosing my prescription glasses a pleasure. I recommend anyone to visit this store
February 2024 by Rabia Rafiq
I am very satisfied all the people working here are very good their attitude is very good they tell you the smallest thing clearly and your eyes are checked very well im very Very happy
February 2024 by William Harward
Really very helpful and efficient service
February 2024 by Gracie
Everything was great except my new glasses take time to adjust.On the collection day I had Isaac he was amazing, friendly easy to approach explained everything so I could easily understand .Love my new MARC JACOBS ? Glasses
February 2024 by Friendly Ghost
A bit of a wait but was having technical issues. Amazing staff and service
February 2024 by Sam A
Miss M Cheema is an exceptional optician - professional, knowledgeable and very attentive to patient needs
February 2024 by Quebec Properties
Really bad service and products. Bought glasses and told they were buy 1 get 1 free, but the designer range is less than average, low quality, not a great range of brands, priced too high for what they are, so decided to keep my own frames, which they were less than happy to use. Picked them up, and seemed to have a smudge on them, brought it to the attention of the sales girl who tried to clean it a few times, due to parking running out, I took it and left anyway, i was away, and have tried to clean many times with various cleaners, but not resolved, took it in today as covered by a warranty only to be told that my cleaning has probably caused the issue, I tried to explain, I had the problem from receiving them, and that is what I have tried to clean, but no assistance just that I can get a discount on new lenses. Last time I will be using this bunch of rip off merchants.
February 2024 by choudhary hussain
Doctor give me advice try contact lenses and I said I feel very difficult to use it.Doctor say to me try glasses and contact lenses and I was agree with this good advice and when i went for collection the lady said to me u have only glasses no contact lenses, if u need lenses make new appointment again. So I was so confused that time .
January 2024 by Clinton Fitzpatrick
The manager Paul who dealt with my requirement for new glasses was a very helpful chap. He told me to bring in the specs I had recently stood on and he would see what he could do. When I called to pick up my new specs he took my broken ones and 10 mins later they were repaired . A great bloke.Ellie who passed me the new glasses was an extremely pleasant happy girl , just the person you want to meet in any shop.All in all nice people - a satisfying experience.
January 2024 by Martin Turner
From the old Darley Street branch to the new Broadway, always greeted with a smile and satisfaction is guaranteed. Well done and Thanks.
January 2024 by Nour Hamoudeh
The eye examination was thorough this visit with Dr. Saddam. He was great and gave enough explanation of the condition of the eye.
December 2023 by Kalum Senevirathna
I appreciated the detailed explanation of my eye condition provided by a friendly individual. The store arrangement is commendable, and my overall satisfaction with the company is positive. However, there's a need for improvement in the collection point and its operations, specifically in customer service. The lady working there lacks a friendly demeanor, seldom smiles with customers, and consistently appears in an angry mood.
December 2023 by Adrian N Carol atPV
Made to buy new frames, as wasn't offered to use my current frames. Fitting was not a good experience, after explaining how I wanted my glasses to fit my face the staff member just went through the basic motions of a basic fitting. The extra £10 image test proved nothing and was inconclusive, waste of money.
December 2023 by Michael Illingworth
When I went to collect my glasses, they had ordered the wrong ones, I use reading glasses and they ordered distance glasses. This meant that I had to make two trips to pick up my glasses. When I did eventually get my new glasses I couldn't believe the new glasses cases I was offered. I've been a specsavers customer for the last 12 years and have always been happy. The new glasses cases are very flimsy though, and don't suit my needs.