December 2023 by Gio Bass
I brought a football book and someone had already stole the packets out of it and it cost me £7.99 for nothing
December 2023 by Loski C
I have worked here for the last 5 weeks and have only missed 1 day off as I have diabetes and had serious chest pain and weren?t able to go in I sent a message to the work group explaining and even rang the Store number numerous times I was hard working and respectful and perlite and didn?t act inappropriately or with any attitude or violence but I have been terminated from my contract before i shift ended without any notice there is no reason for them to terminate me on my shift without notice if I haven?t been violent or even stole or been disrespectful if I could give them no stars I would because I know it?s uncalled for and believe it?s racism I?m a 22 year old black mixed race man and the only one who worked there and cause I missed one day they wanted to pick that as a reason when there are multiple people that work there and miss days and be inappropriate over mic and hide stuff before other stock and just be unprofessional but I?ve been terminated because I missed a day off with a valid reason it doesn?t make sense and is out of order
December 2023 by Clare Broomfield
I've been calling the store for 2 days straight and no answer. What sort of customer service is this?
September 2023 by Porl Wilson
Great store but terrible service. Nobody seems to be in charge with only one person on the till at a snails pace. Nobody at the customer service just young kids employed to make sure the sheves are straight. This is the worse run Smyths I've been to.
August 2023 by John Mitcham
Have tried to contact the Bradford store by telephone, to resolve an issue, but unable to get a response to be answered. Tried the three Leeds stores to help resolve the issue & they don't answer either perhaps it's company policy not to answer the phone to the public. .
July 2023 by joanna zieba
Really unhelpful staff! We came to get an expensive toy but decided to take our business elsewhere due to the poor experience with a staff member
July 2023 by Troy Anderson
Place was neat and tidy, didn't have in stock anything I wanted so went to MenKind instead. Service was great however
June 2023 by Khalisha bahar
The shop floor assistant Joanne is the rudest worker I have every had the misfortune of meeting. She shouted at me today when I was trying something on my buggy with my new born in the pram. Absolutely appalled at her disgusting customer service ! She should not be working in a child?s store!! Thank you to the manager who shut her up!
March 2023 by S Bibi
Very rude girl working on the checkout not helpful at all. Awful shopping experience
February 2023 by Eisa 23
Went to smyths toy store today in Bradford on canal road with my daughter as she likes shopping there for her toys as soon as we walked in the security guard made us feel very uncomfortable every isle we went to check for toys we was getting followed and peeped at I personally think no human being or customer if you want to call it should feel uncomfortable once we got to the counter I explained my experience to a staff member she wasn?t very helpful or professional she turned around and goes ?? that?s what he has been told to do so out off every other 100 customer I was the one that got followed peeped at in every isle and felt uncomfortable then she goes I will pass your feed back to the manager ?? every staff member in there is soo miserable like they getting forced to come to work they have no customer service experience or how to deal with a complaint won?t be going back in this store very rude staff with attitude appalling for such a store to have staff members like this it just takes one bad person or bad experience for a customer to stop going won?t be coming here again
November 2022 by Iain McQuillan
There is a wide variety of stock, the shop is clean and tidy., the staff are friendly and polite.
October 2022 by D Underwood
Well-stocked store with big range for all ages. Staff busy but efficient. Prices generally good and some items were very competitive.
July 2022 by Mohammed khan
DONT EVER BUY FROM SMYTHES !!! customer service skills are zero .. products they sell are useless .. flimsy and when you try ring to use warranty/guarantee you won't get nowhere with them .. very disappointed by the way we've been dealt with by this major store and would not recommend anyone else to buy from here unless you want to get ripped of that is
July 2022 by Taylor Cooke
Was looking at stair gates with my wife and daughters and needed some help. Spoke to a young Muslim girl (we'll refer to her as A because I didn't catch her name) who was very helpful and went to find the lady who works in that section (we'll refer to her as B).They came over and whilst approaching I heard B ask A whether she explained to us (what we was enquiring about) so A said yes however (indicating that we require more assistance that she's able to offer as it's not her department) so B says: so she (my wife) just isn't listening then?'Is this the type of employees that Smyth Toys employ? Poor attitude, disrespectful and zero knowledge on customer service.
April 2022 by Keith Higgs
Went to the store today with my daughter and she picked out some toys with her pocket money. After spending ages and her finally deciding what to buy, we get to the counter to pay and the lady said it was a lot more than the price listed on the shelf. When we went back to check & the boxes were all stacked in the wrong places and prices incorrect.After returning the items to the shelf my daughter chose some different items and again the prices were incorrect. The member of staff I mentioned this to moved some of the boxes to the correct place. This isn't simply customers putting stuff down wrong as there are loads of boxes behind the ones on display. Some of the items also incorrectly priced are high that require a ladder to access.Was trying to teach my daughter about money today but that was hopeless:Daddy is this one £10?No its £29But the label underneath it says £10?I know, but staff have put all the toys in the wrong placesAfter finally getting items within her budget we went to pay, I said hello to the lady on the till and didn't get a smile or response. I mentioned that all the items appear to be priced / on wrong shelfs in the shop and she just ignored me and didnt say anything. I asked my daughter to hand the money over to the lady and teaching about transactions and there was no response. I said bye and again no response. She was chatting to her colleagues before I came so isn't deaf dumb or blind, just extremely rude.Appalling customer service and organisation of product placement in this store. Next time will stick to Amazon
