October 2023 by Bevan Spencer
Always polite with prompt delivery.
May 2023 by Rebecca Atkinson
I come here due the convenience of being around the corner. The fact that you have to wait so long for simple medications.I got send away yesterday as did many customers saying come back tomorrow - doesn?t solve the problem.Some of the staff are very polite and understanding.
March 2023 by FJ Freeman
I?m a diabetic and needed insulin (amongst others meds) as part of my prescription which is ordered online as part of my repeat prescription. My husband was made to wait for over 35mins whilst other people were being served with no update as the attendants all kept at the back and only came out when there was someone by the counter.The ladies there were very rude when asked for an update on the prescription, quite unapologetic and only told him at 5:58pm that one item from the prescription could not be provided.My husband is also a key worker who was impacted by this reckless, unempathetic nature displayed by these people.Dear Rowlands Owner. Please do not respond to my review with a copy and paste appreciating the feedback and asking me to contact ?complaints?. Your generic duplicated monotonous response to reviews left about your pharmacy echoes the lack of service displayed by your employees.You are dealing with (sometimes) vulnerable people coming for their medication. Some are dealing with long term conditions that have impacted their mental health. Respect that or review whether this business is really for you / something you are prepared to offer and not just some source of revenue.Train your employees to be polite, to respect people who walk through those doors and set sensible turn around times for prescription dispensing. Where this takes longer, be courteous and let the waiting person know. Where prescriptions are submitted online, ensure these are ready by the date indicated on your system or ensure the processing time indicated on the online portal is extended particularly if you are consistently making people wait (as the reviews here clearly suggest).Referring people to a complains channel where you have a clear trend does NOT solve the problem. Check the root cause and make your response relevant to each review else don?t respond if you have nothing further to say.Governance of your business is important - you don?t know who?s walking through your doors. Keep it professional and the respect will be reciprocated.
March 2023 by Imank khan
Really unprofessional experience here they gave me the same prescription twice which clearly shows they don?t record when they give out a prescriptions and when they had realised the second prescription was wrong they wouldn?t let me return it even though I had bought it 15 mins before and it was unopened. The Indian lady was so awful and gave me such an awful death stare when I was trying to explain that the prescription they gave me again was wrong and to just return that to get my correct new prescription.
February 2023 by A Singh
Very poor service.
November 2022 by T heap
too slow in making up orders
November 2022 by Paul Sanderson
I phoned one Friday morning and spoke to a lovely lady with regard to booking a flu jab, I was promptly booked in for the following Monday at 10.30am ?. Upon arrival I was asked to fill in some paperwork and no sooner had I done that I was called into the nurses? room for my jab, the male gent that dealt with me could not have been any nicer, he was pleasant, informative, reassuring & professional, the whole process from start to finish was very well organised.
November 2022 by Stephen Singh Khabra
Having waited patiently for 25 minutes, I was repeatedly asked for my name, which was then mocked in the back, by whom I can only assume was the pharmacist or pharmaceutical dispenser. Almost every customer that I watched go in and out commented on how poor the service is.Idle employees, that are ill suited to work in a pharmaceutical setting, where patient/customer safety, expediency, customer service, discretion and general courtesy are all a must. This pharmacy falls well short of those expectations and the management should be ashamed.I don?t often leave reviews, but felt obliged to do so and recommend that patients steer well clear.
November 2022 by Lisa Clark
I am not happy giving 1 star as they don't even deserve that! The member of staff I have I just dealt with had the most uncaring attitude about not being able to supply formula milk to a premature baby and her smile sarcastic attitude on confirming their wholesalers don't stock the required milk had another customer offering to stay with me as she was clearly shocked by how I was being dealt with.
November 2022 by Amnesia
Very slow, poor listening skills and they never seem to answer calls.
November 2020 by Elaine Mitchell
Well organised and helpful staff
November 2019 by Marta Andrew
I go to this pharmacy on a regular basis. Always kind and professional.
November 2019 by Manjit Singh
I am diabetic and got really high blood pressure. This pharmacy is rubbish they keep forgetting to sort my medication out. Been 4 days without my medication because these idiots can't sort it out. Staying away otherwise theses guys will finish you off.
November 2019 by Ryan Adair
Rubbish- you do get prescription in end but staff pretty poor attitude, they are slow and seem to get it wrong a worrying amount of time. Not going to use anymore.
November 2018 by Trevor Rycroft
The staff are very rude and dishonest