July 2022 by E137VWjuliel
We ordered 4 pizzas - one being vegetarian- on checking the boxes it was hard to determine which one was vegetarian as none matched the expected toppings (we have ordered this pizza before) We called the shop and explained our problem ie that they had not given us one of our pizzas as per the order (large beyond 3 meat/3 cheese) They Insisted that they had followed the order and that we had not ordered the 3 cheese part (despite our confirmation that this was clearly stated on the order - we also asked why there were peppers in the pizza which should not be on the ordered pizza! I?m not sure how many times we had to explain the situation- there was no apology, no offer to deliver the correct pizza just that we could keep the pizza and they would give us a free pizza next time - no good for a hungry vegetarian ? We had to drive back (25 minute return journey )? After all that the pizzas were disappointing- so it?s back to Papa Johns for us! Very poor customer service - we won?t be coming back
