August 2025 by Imendra Kuruppu
Had the worse customer service experience in JD Bradford. Waited over 10 mins for shoes and the staff nicely chit chatting instead of serving the customer. Once highlighted the employee keeps sayings is not him and don?t blame him. When he takes the shoes from another work doesn?t have the brains to think that a customer is waiting. Then manager gets involved and confronting me to clam down and apologising for the inconvenience. I said before I was clam and your works have no curtesy to say sorry even. Manager offered 10% off for the mishap. Teach your staff customer service what?s the point of selling shoes otherwise. Same guy took us to the counter and inform to give 10%. Yet again cashier ask billed for the original price, when informed your manager informed. Asking us the reason. How stupid?? Poor customer service only.
August 2025 by Miah Mr.
Extremely disappointing experience at JD Sports Bradford Foster Square.
Waited over 30 minutes just to pay at the till ? absolutely ridiculous. The store was clearly understaffed and very poorly managed. No sense of urgency or customer service.
If you value your time, you?re better off ordering online. I definitely won?t be visiting this branch again.
AVOID
July 2025 by Rehan Qadri
Went in today with some defected shorts from another store they were so helpful and understanding without tags on the clothes and handed me a new pair
July 2025 by Anwar Hussain
Always buy my stuff from em really good service thanks to them all.
June 2025 by Zishan
Deserves zero stars. Horrible customer service, there were large number of staff just walking around, while only 2 tills were open and extremely long queue. I flagged this to the manager and instead of taking action he started arguing with me in a very rude manner. No service customer skills whatsoever.
June 2025 by Raja Torabb
Terrible. Was told to que up at tills for 15 mins for a collection order. Once at tills they just took my order no and proof of id and told me to go stand by the socks and someone will bring my order out to me. 10 mins later got my order. Unnecessary wait time and process for a collection order. Was then told whilst I was waiting I didn't need to wait in qué should just ask staff to scan the collection code. Like tell your staff to sort themselves out. And put some clear signage up for collection orders.
June 2025 by Kais Aqeeb
Staff all time wasters, changing room had no light. So they expect you to change in the dark. Spend £150 & they want paying extra for a carrier bag.
JD get your act together
June 2025 by Paige Mcintyre
There is absolutely nothing in here for women! tiny section at the back with what? 6 railings of clothes. While the rest of the entire store is stocked with menswear. Wouldn't waste my time coming here again
May 2025 by Adnan
Staff is useless online order take time to deliver just wait and look at there face they took busy talking to each other and share stories rather then serving customers specially this branch lost my item more then once, something suspicious going on I hope head office do investigation
May 2025 by Paul Sanderson
Excellent service, and the returns policy is as it should be, a full refund within 28 days, NOT a voucher like Sports Direct offer !
April 2025 by Riaz Kuchai
The rude and the world disrespectful stuff in the world waiting for 2 and half hours straight but didn?t receive any help but when I called for help but stuff said if you?re screaming we not gonna serve you don?t use them next time for shopping
April 2025 by Sudheer Reddy Bathula
Horrible customer service at checkout .. tag ?? shows something and counter different price .. despite multiple no bag require but charged 40p . .. felt very rude ?
March 2025 by Shibby Hussain
Was very busy cudnt find what I was looking for so wil come when it's less busier
March 2025 by Muhammad Fayaz
My favourite clothes ?
February 2025 by Wajid Ali
picked up a pair of trainers [on cloud ] on sale.
