September 2024 by Rais Zaman
Poor wait times and staff severely overworked, not the staffs fault they are working hard, just not enough people working and they have a new system which is completely pathetic, fix up halifax bank, used to be decent, now it's poor.
September 2024 by Arif Khan
It's annoying that you have to wait over 40 mins to take a bigger amount money over the counter they started a system on waiting in a seating que with 1 staff at the counter employ more staffs on the counter there should always be minimum of 2 on the counter and more during busy time HSBC aways have 3 staff on the counter and 2 on the floor helping and couple of Adviser in room
August 2024 by Usama Javed
Very helpful and Nice staff especially Sir Binia Meen??
July 2024 by Teresa Spyrka
David Reynolds... Thank you for all your help with my mortgage! This was a few years ago now. What a fantastic guy, he's excellent at his job and I was so sad when he moved to Leeds! 5 stars isn't enough, he's marvellous. Thank you for all your help
July 2024 by Abdul Mohaimen
Excellent customer service.
May 2024 by Bahnam Khoram
I went to this branch today to do internet banking, and because I can't speak English well, they treated me badly and left my work unfinished, and I decided to go to the manager of this branch tomorrow to complain.
February 2024 by Michael Walsh
Fairly quiet so excellent service but area rather run down
January 2024 by Lucy Chapman
David Reynolds is an absolute wizard! He managed to deal with all our issues seamlessly, in no time . They are always so busy in this branch, but still have impeccable customer service.
August 2023 by Mohammed hussain Ali
Very good services also good staff always helps to everyone on time keep it up
August 2023 by Adenike Adebiyi
The customer care assistant took her time attending to my queries
July 2023 by gurpreet Kaur
The worst service and staff is also unhelpful. They are just wasting your time, not well qualified staff.
June 2023 by Sher Dill78
Visited the branch in the afternoon to get some information about my card, spoke to a clerk named Imran as we had a language barrier. However after speaking to him we were treated rudely and dismissively. He did not help with communication or attempt to reach a solution. In turn we were interrupted in trying to convey our problem in which he aggressively held his stance and solution without hearing our problem in the first place. However afterwards we saw him deal with another similar situation, to our language barrier, very differently with other customers.
May 2023 by R
Warning!!! I got a £20 fake note from the cashier! I trusted her as a bank cashier otherwise would check all 50 notes one by one and causing customers wait longer in the queue. Only realised after tried to put the cash in another bank. Did make a complain to Halifax bank manager but he refused to accept! Saying that you should check your notes by yourself before cashier putting them in an envelope in front of cashier. Been a Halifax customer for over 20 years! I never trust them anymore. They look like a gang to me working together handing fake notes to vulnerable looking people!
January 2023 by Sam _
Terrible branch. I tried to deposit some money through self service and it swallowed the money and my card whilst displaying 'out of order'. Panicking, I approached a staff member who was not dealing with any customers at the time, it took her 5 minutes to actually bother to look up from her seat. It took a further 30 minutes for her to retrieve the money and card. I cannot explain how unbothered this woman's attitude was. Higher management should visit and make a few redundancies I think. Plenty more people looking for jobs whilst this lazy bunch is faffing around.
October 2022 by Israel Enagbonma
It was good.Really warm service.
