February 2024 by Yasmin Khan
They don?t answer the phone when you need them
November 2023 by Karen Cairney
Very helpful caring staff. Happy to give advice or suggestions.
November 2023 by M Sul
I went to have my covid and flu jab which was booked online. Got treated like I was trying to scam them into giving me the vaccinations. LOLHaving explained the reasons for my entitlement 3/4 times to the lady in who never introduced her self or even acknowledged my greeting, then asked me to sit out side while she calmed her self down so that she could administer the vaccinations. I sat out side like a naughty school boy while she calmed her self down having being treated like a child I decided that I did not want her to administer the vaccines to me as she said she was angry.So with a few choice words I left. I have a recording of the full incident on camera and I have reported this to the General Pharmaceutical Council and The professional Standards Authority for health and Social care. And also will be reporting it to The information Commissioner s office because I believe they have not followed the GDPR Regulations.
June 2023 by Zulakha Bi
Absolutely disgusting. Never answers the phone been ill for so many days.The workers would not answer the phone they don't care about us or the community.Very disappointed ?????
February 2023 by Debra Kormoczi
have been a customer of this Pharmacy since it opened as it is attached to my GP practice. I have always found them to be professional and most helpful going above and beyond to assist me.They have always been there with great advice and I couldn't fault them only praise them, until today.I collected my repeat prescription 10 days ago and to be fair put them to one side as my medication was prepared for this week. When I came to prepare my medication for the following week and needing to start the new packs of tablets I found one of the boxes of tablets did not hold the correct number of tablets. I immediately rang the pharmacy to explain the situation and was advised I had been given a part pack. I was advised to return them and they would replace them.I went to the pharmacy explained why I had come. The pharmacist spoke to me, questioned me then left me, another person then came to examine the packets and question me, I felt totally humiliated as this took place in the centre of the retail section. I got the feeling they were of the opinion that I had had the tablets.I assured them I understood they had to check things but equally I expected them to believe what I was saying.Due to the treatment of myself in the Girlington Pharmacy today I went straight into my GP and requested that future prescriptions be sent to another Pharmacy, I will no longer be using Girlington.
February 2023 by Zaheed Sankriwala (Sanky)
Probably one of the worst pharmacy I have been to. Rude staff with absolutely zero manners. If they don?t like their job they should do something else.If I could have given zero stars i would.
February 2023 by Nick Dennison
Always excellent service , fast and helpful
December 2022 by Muneeba Mirza
Unfortunately the staff don?t like answering the phone when you need them.. weird.
November 2022 by Usman
It has been a great experience. Respect for the clinical pharmacist, Mr Habib. He was concerned for me as if I were his young brother.
October 2022 by Polish Ultras
Excellent!
October 2022 by Hassan Mahmood
Took my parents here for covid jabs today. Clean, quick, organised with very friendly and helpful staff.
September 2022 by Anon
I visited this pharmacy due to an error on my surgery part for changing my pharmacy nomination which I was unaware of. I had ran out of my medication and although it had been requested my medication had not been issued by my surgery, I then had to pay for this medicine as due to bank holiday it would mean that I would be without it for five days.Its not about the payment or refund as this has now been dealt with my own surgery but Long story short I was dealt with In a rude and derogatory manner where a remark was made to assume my ethnicity and background and to assume I don?t have a valid exemption and to assume I am a free loader.I was so shocked at the pharmacist knowing that there are people of colour working there and to know she was training new workers at this pharmacy which she mentioned she is training them, that she had made a remark in a very loud voice and disrespectful way like I didn?t understand or lacked capacity to understand her. The moment she spoke to me her behaviour stayed that way she kept staring at me in an intimidating way.I was astonished at her comment that she is training members of staff and whilst under her training alongside a colleague who stood there and who works there this was said and heard.She spoke to me raising her voice, kept cutting me off and disregarding me, her demeanour was very curt, she had not even asked me the reason why I was there or how she could help but came straight up to me at the counter to voice her opinion. I Was not given a chance to explain. In the end of it I was so appalled and disgusted that such unprofessional conduct had took place.I cannot imagine how this person may have spoken to others or her staff before me or after me in that manner. She seemed very unhappy to serve me as her mannerisms showed she was properly annoyed with me. I have a medical expedition and thus do not pay for my medication and it is not by choice that I have this illness, I also work which has no bearing for her to just assume that I?m sat claiming free prescriptions. The disgusting remark made to me by this person who did not acknowledge with in the way she spoke to me nor felt she had said anything wrong. Absolutely disgusting and racist member of staff employed here.Pharmacists and pharmacies owe a duty of care to their customers to prevent harm just as a doctor owes a duty of care to patients and what is concerning is that if this rude member of staff has spoken to me they may do so to others in this manner as well.I would give it a zero star if I could!!!! Very upsetting.
September 2022 by Hammad
This pharmacy is an absolute DISGRACE!A family member has visited this pharmacy today. and was spoken in such a DISGRACEFUL, UNPROFESSIONAL, RACIST manner, making a derogatory mark implying and assuming family members ethnicity and background in such a racist manner. all the while raising her voice, staring down in a intimidating way.This is an absolute disgraceful pharmacy.Pharmacy and Pharmacist have a duty of care to prevent their patients, just as doctors have a duty of care to their patients.If I had to rate this pharmacy i would give it a ZERO
August 2022 by Maria Shah
Lied on the phone and said the prescription was ready and when I arrived they didn?t have the items. Then a rude staff member who looked like she wanted confrontation, treated my very gentle and loving 2yr old son very aggressively. She tried to blame him for a broken cream whilst he was in my hands and said she will be sending the police to our home for him. she would not give me her name but threatened that she had access to my families personal details. Unsure what she was trying imply when she said that. Some form of upper hand in her eyes, what was she going to do send her family to my home? She also said ?i should learn to control my son?!! WOW just WOW. Disgusting manners and lack of respect. Refused to do my prescription but then did it it when doctor reception got involved as I told them what she?s just done. I asked to speak to a manager and they said he isn?t in till tomorrow I called in 1hour later on the same day as I forgot to get the time for the manager and a manager answered and apologised and explained she must of assumed and were not sure how long the product was damaged.
December 2021 by Nick Whitfield
My wife and I were in the health centre to see my GP, and called in to the pharmacy afterwards to get a prescription filled.We found the staff very helpful and decided to ask about flu jabs. 10 minutes later and we were both given our jabs, and we then changed our pharmacy to have our regular prescription orders filled and delivered free of charge from the Allerton pharmacy to the Girlington Road pharmacy. We did this despite living in Allerton, as we were impressed with how we had been dealt with from start to finish. If the people who gave this pharmacy a bad rating ever tried the Allerton pharmacy then I?m sure they would rethink their reviews.
