January 2024 by Maheen Kamran
Just wanted to say Gail was very helpful and friendly and spent a lot of time ensuring we were properly assisted.
September 2023 by Megan Stables
Came in for a browse at pushchairs, we only knew we wanted a more lightweight compact pushchair and the lovely Jess walked us round and talked us through. When we found one we loved she went through the trouble of price matching to ensure we get a good deal, glad she did because we got it £40 cheaper, ended up buying and She even checked to see if they had any in store which they did and we took it home with us. Thank you so much Jess we can?t wait to put it up
June 2023 by Sai Corsa
Met with Chloe F at this store. She was soo helpful with showing us the different prams and car seats available. She made the whole experience really comfortable. She answered all our questions. Thank you Chloe F
April 2023 by Leigh Allen
Unfortunately not even worth the 1 star, the most unpleasant and unhelpful staff. Made to feel as though you were interrupting their day. Advised us to go to Huddersfield as systems were down and showed me their number online to give them a call, instead of calling them etc. Just not interested in helping with our query, thankfully Huddersfield staff were absolutely amazing. Helped us with e erything we needed and walked away with much more than originally needed.
April 2023 by Bethany Reilly
Gail at Birstall, Leeds was the so helpful! Such a lovely lady who helped me&my partner buy for our first baby. It was so daunting going into a shop not really knowing what is a need more than what is wanted. However, Gail helped guide us to the most amazing purchases for our baby boy. We cannot thank her enough.
March 2023 by Allan Landers
Efficient and friendly service from Becca today helping with a warranty issue with a car seat. Made the whole process extremely easy, very happy.
March 2023 by Becca Caddy
Visited the store today and was really disappointed after an older lady named Beverley completely ruined our experience. We wanted to by a travel system for our first child, happy that we?d found a great offer on one we liked, we tried to find a car seat to go with it. A lovely young lady was really helpful, but Beverly came running over being really rude to the assistant saying things like ?what does she know she?s only worked here 2 mins? and repeatedly shouting and pointing at us to ?put the pushchair back over there now? because it was a double system (that could be used for a single child) and we were only had one. We really liked it, and we?re so close to buying it because the lovely young lady but the older woman really upset due to her poor customer service skills and bad manners. We left immediately. We later spent a lot more money on a travel system in another store, from someone who clearly enjoyed working with the public.
March 2023 by Kay C
Unfriendly and unhelpful staff.Came into store to get a refund on my click and collect order but was unable to refund due to the poor, slow, old till system (this wasn?t even physically collected).What was frustrating was the attitude of the staff member who tried to process this. A lady with long brown hair, glasses and has no ability of an apology or how to even relate to customers and her staff member (she was showing another member how to put a refund through and spoke to her with patronising tone).Everytime I come into store the staff is so miserable. I can imagine a toxic work environment and to be honest a place where I wouldn?t shop in person hence my online order.Unfortunately I will have to go back to get a refund as this was not completed at the time of the visit.Please provide your staff with the basics of customer service and human respect.
February 2023 by Huzaifah Dedat
My wife and I bought a Cybex pram from this store. We had issues with the seat pack, and Lauren and Gail were great when we went in, ordering a new seat pack for us. Lauren then went above and beyond in contacting us with updates regarding when it would arrive in to the store. She also went out of her way when Cybex sent the wrong colour to the store, to make sure they sent the correct one urgently, as we had been waiting a while for it. She truly is a credit to the store, and we really appreciate her exemplary customer service!
February 2023 by Ann Gale
Visited store today. There was an nuna pushchair/pram on offer. It was a double with seat unit and carrycot. It was quite busy instore so we had a look at it set up as a single pushchair and as a single with the carrycot attached. We were well aware it was a double but we were happy with using it as a single as the offer was much cheaper than buying a single. We than asked a young assistant if she could show us which car seat we could buy to attach to the chassis. She was very helpful but had to check which adapter's were needed. She returned with an older assistant I think her name was Beverly who spoke very rudely to the young girl and to us. She took us back to the other models,we pointed out the single cost more. She then said oh well you could use it as a single. We left very disappointed without making a purchase. Maybe Beverly needs some training on how to speak to others, not just customers but to her colleagues. Well done to the the young girl.
January 2023 by L
Came here today to collect an order I had purchased online. After waiting ten minutes for a member of staff to notice me waiting at the tills and a further ten minutes waiting for them to find my order they told me it wasn?t there. Truly terrible customer service. Staff seem very poorly trained and lack all customer service skills. Will not be returning
January 2023 by C.G L
Please update your christmas holidays opening times, it doesn't close at 7pm, but at 6pm, (27th Dec) when we arrived it was just closing, which was annoying...
December 2022 by Sam Fox
Thankyou very much to Gail at the Leeds Birstall store on the experience she gave me and my wife Sophie. We had a personal shopping experience with her and from start to finish she was 10/10. Her product knowledge was fantastic and put my mind at ease by talking us through each product and giving us brilliant demonstrations. As an ex Store Manager I would say she is a credit to the store and business! Thankyou from the Fox?s!
December 2022 by Lucy
Came here today to collect an order I had purchased online. After waiting ten minutes for a member of staff to notice me waiting at the tills and a further ten minutes waiting for them to find my order they told me it wasn?t there. Truly terrible customer service. Staff seem very poorly trained and lack all customer service skills. Will not be returning
December 2022 by Claire
Came here today to collect an order I had purchased online. After waiting ten minutes for a member of staff to notice me waiting at the tills and a further ten minutes waiting for them to find my order they told me it wasn?t there. Truly terrible customer service. Staff seem very poorly trained and lack all customer service skills. Will not be returning
