Banks in Birstall, West Yorkshire

“Good local bank would rate 5 stars... But after my visit today I do worry the current pandemic is having a massive impact to Nationwide customers inprticular (need a huge I.T infrastructure upgrade....No cheque's via online only via branch and post...!) A major downfall of this bank... Back onto my visit I was appauled to see a que of 6/7 elderly customers waiting to go into the branch... Understanding of pandemic... But you open this certain branch for 3/4 days a week for 3/4 hours a day maximum...? Bare in mind that this que is needed because the it infrastructure isn't there... Yes they do have a cheque paying in machine in the wall, but only after speaking to an advisor who came out to speak to the que of people waiting... To advise a elderly gentleman walked out of the bank being told to use the outside cash machine (are you serious it's freezing outside)! No respect for the customers who use there services!”

“Went to the bank to and I had such lovely service from a lady called Abida. She was really friendly and was able to help me with all my needs. Thank you very much”