December 2024 by Roy Horrobin
Brilliant customer service from all staff special shout out for Prince great front of house service
November 2024 by siti blwael
First experience with delivering my order in store. Item confirmed dispatched a day after purchased and a week passed no further email received. It clearly stated that order will be in store no later than 4 days from the day order is placed. I phoned customer support the weekends after and was advised that it has been delivered 4 days ago and they?ve not scanned it and just stored it. I went in store to collect it and they just told me item is not there. How can she finds it if they?ve not even scanned it in the system? I had to tell them that the customer support told me that it has been delivered few days ago and they have not done what they should do for all orders arrive in store for collection. That causes delay for customers to collect their orders as they don?t receive notification to say their orders have arrived. They only looked for the item again after what I said and they found it. Very poor customer service.
October 2024 by L
I?m a full time student therefore have to carry a backpack for all my books. Straight away i got the feeling the older woman thought i was stealing when i first walked in. When i went to exit the store as i couldn?t find what i needed, loads of the staff were waiting by the exit as if waiting for my bag to set off the alarm. It didn?t obviously as i was not thieving and i doubt anyone would with the state of the ugly clothes in that place, River Island has definitely downgraded since being bought out.
July 2024 by Brickworks Manager
Rude, Racist Asian Store manager. She asked my wife for my card details which I gave over the phone for a refund and then once I arrived at the store after being told be several team members that they would organise a refund the Manager an elderly Asian lady who struggled to speak clear English ( I am Asian myself). Started shouting at my wife and refused to give a refund. Keeping both the shoes and my personal bank details I will be taking this further.
June 2023 by Joanne Roberts
Arrived at 6.55pm to br told they close at 7pm. I just had one parcel to pick up. The woman on the door wouldn't let me in. Went back to my car and watched another lady walk straight in and not be turned away! One rule for one and one for another! It would have taken 2 minutes to pick it up if that!
April 2023 by My opinions
Disappointing. River island claims to be inclusive of all sizes these days, but I recently visited this branch and after searching everywhere I couldnt find one single garment in this shop above a size 14, and most stock items only seem to be 6-10, so if you're above a size 10 it's pretty much a waste of time. It's very sad. Out of curiosity I had a look in a few other stores around the area as I have a voucher to try and use and I struggled with the same issue. So if you have curves then don't waste your time. River island clearly isn't the inclusive brand it claims to be. At least not in West Yorkshire #riverisland #riverislandisntinclusive
February 2023 by Jessica Evans
Didn't catch her name but the Asian lady upstairs in the men's department was totally amazing, customer service was just on point. Made us feel welcome and happy. Had a laugh while shopping and will definitely return to this store.
February 2023 by ANGEL
Disappointed ?. No helpful staff, busy trying shop items while customers there ..
December 2022 by Imran Rasul
Rude!Not a great look when you walk in and the sales assistant is rolling her eyes at the customers, huffing and puffing and pointing at her watch to her colleague as customers are walking in some 20 minutes before closing time.River Island - During these testing times may be worth investing in the right staff?
July 2021 by Fazy
the add so beauty full
July 2021 by Elaine Murgatroyd
Good felt Safe
July 2021 by THE UNKNOWN
Great place they also have this at white rose and they have clothes and girls bags a d sunglasses snack but mostly fashion
July 2021 by Samantha Senior (Sam)
Staff friendly and helpful, the store is clean and tidy and well laid out.
July 2021 by Mark Metcalfe
Could do with more choices. Quality is first class
March 2021 by Heero Al-Jaf
Great place they also have this at white rose and they have clothes and girls bags a d sunglasses snack but mostly fashion
