January 2024 by Amina Sarwar
Very helpful salesperson Sayed. . He listened to what we wanted and took his time to help us.
January 2024 by Clark Usher
My experience with Furniture Village has been disheartening on multiple fronts. My wife and I purchased a bed, mattress, and a table and chair set. Unfortunately, the table arrived damaged, and this initial setback was disappointing. However, it became more distressing when the bed, a significant purchase, developed known manufacturing issues.The bed has been broken and was reported over nine months ago with still no positive outcome. The communication and their intent to have a resolution have been frustratingly slow. The delay is attributed to ordering and then misplacing the part, compounding the inconvenience. The lack of a timely solution and the prolonged wait for the bed repair have significantly impacted my satisfaction as a customer.This series of setbacks raises concerns about the quality control and customer service standards at Furniture Village. It's my hope that they address these issues promptly to restore confidence in their products and commitment to customer satisfaction.The absence of proactive communication raises concerns about the transparency and customer service aftercare at Furniture Village. It is my sincere hope that they address not only the product quality and repair issues but also improve their communication channels to keep their customers informed and reassured during such challenging situations.In hindsight, the staff in the store were always welcoming and friendly, but the aftercare has been shocking. Despite the initial positive interactions, the challenges with aftercare, especially regarding the bed repair and communication, have significantly impacted my overall experience as a customer.
January 2024 by Helen Perkins
Excellent service from Tanya. Was helpful without being pushy. Good choice of suites and prices
January 2024 by Christine Vera-Cruz
Excellent experience as always with buying from Furniture Village. Experience today with Sayed has been exceptional and easy. Highly recommend ??
January 2024 by Shummi Khanom
Great service and assistance by Sayed.He explained and helped with all of our issues and questions & three in a rug with the sofa purchase.
December 2023 by Marcia Bean
We have been in every furniture store this morning (boxing day) looking for a corner sofa we were met by Mr Hiffy Laher in Furniture Village, what an absolute credit he is to your store, professional, knowledgeable and most importantly not pushy an absolute pleasure making this purchase. THANK YOU!!
December 2023 by Hassaan Malik
Ordered a new dining table from here, great product but cannot say the same about the Birstall team. The store manager Mark is absolutely useless, we continually tried to get in contact with him for weeks and he only had the courtesy to call back when the problem directly started to affect him. Our table was 4 weeks late and even then 2 chairs were missing. Main issue was instead of accepting responsibility they blamed others rather than getting our problem solved. Not even one apology was given by anyone?.Very disappointed, I understand hiccups can happen but the fact I had to find out myself why my table had gone missing rather than the team at birstall shows the level of responsibility of the staff?.
December 2023 by Tee
We saw a bedside table reduced to clear. We wanted to buy it then and there cause we also live an hour away, but they failed to find a solution to unscrew it off the floor even though the back panel of it that looks like a seperated wall was removable. Because we picked up the same one from sheffield and they had the same layout but they actually tried to remove it and succeeded. anyhow we said we are buying the other pair at their other store so can they save it for us till they remove the wardrobe next to it for it be easier for them to remove the chest drawers. They said yes. Been weeks no call, I rang today and apparently it got "smashed" when the "technical" guy came in and they only had a darker grey one left. How about call your customer saying Sorry the bedside table you reserved got damaged is there anything else we can do, they're waiting for us to call everyday and then be the annoying one for being persistent. So I'm left with an odd bedside table with the 5 drawer chest drawer.
November 2023 by Pat Lightley
Felt very welcomed. Looked after by very knowledgable staff. Not rushed in any way. A very satisfying experience. Thank you Tanya
November 2023 by June Cockburn
Tanya is super helpful, courteous and thorough. She made our purchase a breeze. Will definitely check out Furniture Village Birstall for our future furniture needs. Thank you Tanya
November 2023 by Mrs Bee
Furniture village Birstall first visit and won?t be the last, some really lovely furniture and some great offers. Nice place to walk around & big shop but plenty of places to sit down!Aamir came to assist us as well as completing the paperwork for our furniture and he was very personable, knowledgeable & just a really nice all round guy, nice coffee too!Thanks for your help Aamir it didn?t feel stressful at all and no pressure sales talk, in fact it was really easy & relaxed?.. ??
November 2023 by Lisa Orrell
Avoid! Go anywhere else!Ordered a table in July, given 9-11 weeks for delivery. Heard nothing from Furniture Village. Had to chase and chase. No one answered phone. Had to send emails to ask for contact. Finally received an update. Had to wait until 11 November for my table (17 weeks later!!!) The table arrived and it was damaged!!!!!!! Now having to wait for a replacement. NO IDEA OF WHEN I WILL GET A REPLACEMENT! Absolutely fuming!
November 2023 by Murukan Salim
EXCELLENT service and products very competitive pricesSayed is such a great asset - very customer friendly, his communication is amazing and he bent over backwards to fulfill our order- always approachable and helpful. We hope to shop with Furniture village again very soon. Thanks a lot Syed.
November 2023 by Asha Padmaja Rajendran
We had our furniture purchase today for our new home at Furniture village, Leeds. It was such a great experience. We had a lot of confusion regarding quality, colour etc, but Sayed was extremely helpful and friendly. We finally got what we wanted, best quality and variety of colour options explained by Syed. We are extremely happy with our experience today with Sayed and Furniture village products. Thanks a lot. Would definitely recommend.
November 2023 by Claire Wilson
This company are so welcoming when you go in there store and helpful, but one you pay your money that's where it ends. I ordered table and 4 chairs in September, and they said I would receive it at end of October then they said there was a delay and it would be between 17th and 24th of November and once again now saying between 1st and 8th of December. Get no answer when you call it is a joke. And reading reviews of people saying when they finally get there items they are damaged so I am not hopeful at all. But fingers crossed. Not reliable at all. Hopefully one day I can turn this receive to a good one.
