October 2023 by Judy Simmonds
Excellent lovely staff,very helpful .
September 2023 by Yousef Winterman
Unhelpful staff, always late on delivering prescriptions.Today I had an awful experience with one of the staff on the phone who was rude and condescending.I have now changed the Boots Pharmacy to save myself the trouble.
May 2023 by sk8 ratz
Slight wait at peak times, but staff are friendly and helpful.
April 2023 by Frances Mackenzie
I visited the pharmacy 30.03,'23 asking for help to get my repeat prescriptions delivered to my new address, now in my mid 70's and unable to walk too far. I had printed out all my details and handed them to a helpful assistant who then asked a colleague about my request, this person was extremely rude and dismissive and left me quite shaken, the person behind me said 'So much for customer service'. For many years this pharmacy had cheerful, helpful staff sadly of late there is a shortage of medication, long queues, dismissive/short tempered staff. Needless to say I will be seeking another chemist to arrange my medication. We are asked to support small shops etc rather than use multinationals however in this case looks like that's impossible.
January 2023 by Mike Warburton
Hopelessly inefficient. I have waited 30 minutes to reach the reception window then a further five to ten minutes for them to find my meds! There is one person serving and what looks like four gossiping. I have moved to an online pharmacy.
January 2023 by hotcod1
Unfortunately this place has gone way downhill. Long wait times just to collect, missing items. I feel it just doesn't have the capacity to service the number of customers using it. I've given 2 stars as the staff are working their socks off, there is not enough of them and there's physically no room for any more.
December 2022 by Jo Edwards
Amazing service today. I?ve just started on a course of cholesterol medication & received a call from Shelley Road pharmacy today to find out how I?m getting on with this new medication & to clarify that I can?t take anything with grapefruit in it. Thank you so much for your care. Happy Christmas x
December 2022 by All You Need Is Less
Never answer phone and rude staff
November 2021 by Marcy M
Extremely disappointed. Moved to Worthing last year and I was hoping with the good reviews that this was a reliable surgery. They took me off repeat prescription without warning for a medication I've been on for 5 years. When my medication ran out I was frantically ringing on the phone trying to get my script signed off and they shrugged their shoulders basically and told me anything to fob me off. I had to put In a formal complaint, a manager called me very apologetically and said I was back on repeat, this was an admin error and she was very sorry. I thought at least they listen to complaints and mistakes happen.Came back this month, not on repeat dispensing, no script for me. I feel sorry for the pharmacy staff, they all seem lovely and attentive and the man who heard me out today looked apologetic. Lady at the desk was the opposite, told me I will have to miss my dose today and it will be ready tomorrow. Unbelievable.Avoid if you have mental health problems, they will mess up your prescriptions. I wonder if people with other conditions have such a blasé approach to their medicine. Something tells me probably not.
November 2021 by David Ley (WaveyDL)
Over worked and slow. I've had my prescription missing items and had incorrect amount dispensed that was then blamed on me. 1 member of staff has no customer service skills. I'll let you find that woman on your own. Good luck!
March 2021 by gareth shephard
I rarely, if ever, leave reviews for anything, but the team that work for Shelley Pharmacy deserve a shout out. I've used their services monthly since I moved to Worthing a few years ago.Whenever I speak to them over the phone, they're always courteous and on the rare occasion I have to go in personally, they're always friendly and efficient.Case in point, this afternoon I had a consult with a GP who prescribed me with some medicine. I had the phone call around 5:30pm so I was expecting the medicine to possibly be delivered tomorrow (today is Friday) but I was expecting it to arrive on Monday.It arrived through my letterbox five minutes ago, twenty minutes after the phone consultation.Health services in West Sussex (and Britain in general) have come under a lot of criticism (particularly since 2010). But I work in social care and I'm somewhat aware of the pressure and demands that teams like these are under and the lengths they have to go to just to keep things running day-to-day. It's services like Shelley Pharmacy that show the absolute best of the NHS.The folks that work here are a credit to their profession and I just wish that everyone had access to such a dedicated group of people.
March 2021 by Shelley elsden-smith
Couldn't ask for better.The staff are always friendly and helpful, the meds are always ready on time (if not early) and always delivered with a smile.
March 2019 by Darren Jones
Have changed Pharmacy as Shelley is well! Chaos! Too small, too many staff falling over each other and never runs smoothly
January 2019 by Angela Musham
I have been going to this pharmacy now for a good few years . The changes I have seen in it have been wonderful. Staff are friendly and always willing to help , as are the pharmacist. This is an extremely busy pharmacy . And I am very happy with service I receive .
January 2019 by Zea Hudson
Everyone at this pharmacy is really helpful, only the other week I came out of a doctors appointment feeling very upset due to a diagnoses, however they were ready to help, they offered me a glass of water, and gave me somewhere private to sit. Whatever question or query I have, they are always ready to help. Despite them being busy they always have time for customers and have never made me feel rushed. My 95 year old neighbour gets her prescriptions delivered by Shelley pharmacy, and they are always so efficient, she can request something and it will arrive the next day, or if itâ??s urgent the same day! Fantastic service. Thank you for all you do.
