December 2023 by Kerry Leaver
I regularly visit Lime Tree Pharmacy as I take medications on a daily basis. I have always found the staff to be friendly and accommodating. I have however experienced some customers being extremely rude ! The staff are under a lot of pressure and they cover a wide area. In my opinion they do an excellent job, I'm extremely grateful for the service they provide. Thank you Lime Tree pharmacy staff !
December 2023 by David Deane
Good layout and customer service
December 2023 by Matthew Tuck
Always friendly staff, prescriptions have been ready quickly after being requested online. Thanks Lime Tree Pharmacy team!
November 2023 by Janet Saville
I had a great experience with the pharmacy today! They've started offering blood pressure tests which is excellent since I've struggled with the surgery machines which never seem to work properly. Elia was extremely efficient, personable and very communicative about the results. It is very re-assuring to know there is another way to get a check rather than trying to get an appointment with the surgery.
September 2023 by Jeffory Jefferson
The Service was really fast and efficient and the young man who served me was very nice
April 2023 by Kerry Nicholson
One of the staff was very rude to me and shouted private information across the pharmacy. I changed pharmacy straight after!
April 2023 by Judy Masters
There are seldom enough staff serving customers leading to very long queues. It is taking at least 2 weeks for repeat prescriptions to be filled.
January 2023 by Craig Butler
Lazy staff that want to close for lunch 1 hour a day and then say they want 7 days for prescription to be made.!!! New pharmacy needs to take over this doctor's surgery.
December 2022 by s
Waiting 20 minutes to be served, in that time 2 other peoples prescriptions weren't ready, one poor lady had paid a cab journey to come and get it because she was out of medication. When my turn came I was told I'd have to wait 30 minutes even though my prescription had been put in 2 weeks ago. Just remember when you're ill due to the delays, "they're doing their best".
December 2022 by Maria
Would be nice if the phone got answered so you can check if your prescription is ready. Saves getting there waiting to be served only to be told come back next week. Standing in queue & the phone was still ringing with everyone ignoring it.
December 2022 by Sheila Wray
Only part of my prescription medication delivered today. Have been trying to call them all day either rings out with no one answering or says they are on another call. Absoloutly so frustrating . Used to be a good pharmacy but since it?s changed to paydens are not good at all. Having to put prescription for essential medication in 2 weeks before now.
November 2022 by R E
A complete shambles. Waited 45min for a prescription to be filled. Pharmacists not listening to counter staff, who were apologetic, and seemed not bothered if people wait for long period. When they found they had misplaced my prescription there was no urgency in sorting out their mistake. Poor service.
November 2022 by K Mitch
4/11/22, I witnessed a complete breakdown in prescription collection today. The three persons in front of me at the counter were told that their prescriptions weren?t ready, after stating their repeat prescriptions were submitted 9 days previous.As I listened to the back and forth of who was to blame, the queue was snaking out of the door.As I was called to the perspex shield, I calmly ask for My prescription, the polite chap retreated behind the ? no man?s land ? area to search.He returned to say no prescription is here for you. ( same reply to the previous three patients)In shock, I asked what I should do, thus swiftly dispatched to the receptionist in the surgery, after queuing behind four patients before me, I finally stated my plight to her.I was told to contact option 4 on the phone ? Medication team? to see if my prescription was in the ? System!?So in my vehicle outside the surgery I phoned the option 4??..A pleasant lady answered and I explained, she stated that they have not received my prescription request.I gave the time and date that the script was placed in the black box in the reception foyer. She apologized and was very professional and stated that this would be passed to the pharmacy ASAP, and that if I return later in the day if will be prepared and available.Thus returned at 4.40pm and on reaching the counter, to be told?..?We have been very busy, it?s not done,We will endeavor to get it ready in 30mins?I could see that the staff were stressed and the queue deepening, so I took the written prescription , kindly thanked the assistant and travelled to another chemist.I look forward to you sharing my experience with your management, it?s unacceptable and like many, I was left exhausted, stressed and frustrated that a fundamentally routine procedure was flawed and mishandledKind RegardsK Mitchell
October 2022 by Mihaela Paraian
Struggling to speak with them, to verify if my prescription is ready to be collected. The phone always is engaged or is ringing but nobody answer.
October 2022 by Pascale Carrwalters
BE CAREFUL!If you use Lime tree pharmacy ALWAYS check the medication against the prescription sheet before taking it awayPersonal Example -My doctor prescribed me a nasal spray as I have sinus issues but once I got home to use it the pharmacy provided me with an inhaler instead!!Luckily this was an obvious mistake but VERY dangerous if this was a mix up on pills!
