February 2024 by Adrian Clark
Not very happy. Joined a year ago, sent an email via the website contact form to cancel, no response. Cancelled my DDM and have been chased for payment ever since. Have replied to an email from them again to say that I've cancelled my membership and this morning I get a threat of one months fee being passed to a debt collection agency for recovery. Have rung this morning and after listening to a two minute greeting message on the phone no one answers. No one has bothered to action my cancellation or pick up the phone to ask about the situation. If 360 Fitness wish to pursue a debt collection agency route I will welcome the opportunity for them do so. I won't be bullied into paying for something I have provided a cancellation notice for and if they can't read their emails, answer the phone or respond to my SMS message then I'm not really sure what else to do...BRING IT ON 360!!!
August 2023 by elizabeth winton
Great place to exercise, very clean and great space. We were on holiday so got 1 day/2 day passes and they were a brilliant price. Highly recommended
August 2023 by David Ellis
Good podiatrist. Cut out ingrown toenail and healing well.
August 2023 by Harry Forster
Pretty good gym. Good staff, makes the most of the small space. Missing some machines some would view as vital, and some machines are significantly worse than other gym I've been to.
June 2023 by Miles Cary
Great value afternoon deal. Cramped showers
March 2023 by Sammy Hickton
Great gym for the price. Good location
January 2023 by Chris Proctor
Dirty, does anyone clean the machines.All runners have loads of dust, hair particles. GYM Group staff always cleaning their machines hourly. Even arriving at 0700am, dirty!Online booking tool easy to use, you book 10 mins before your slot where there is only 2 other members booked. Only to arrive where its packed.Sort the cleaning out, and your booking system.
January 2023 by Nicholas Wriglesworth
Best Gym I have ever used. I have felt welcome from the start with friendly, helpful staff. Great facilities and location. Since joining I have joined more out of gym classes through meeting one of the staff, and had personal trainer session here. Highly recommended.
December 2022 by Amedeo Panvini Rosati Heusch
terrible customer service, terrible hours. perch gym is much better and has better hours too!.
October 2022 by Bradley Heasman
Great gym, friendly people all around
September 2022 by Joseph Richards
Friendly staff and members, clean and well maintained equipment and a good variety for its size.Well lit, and air conditioned.Clean toilets and changing facilities. Would recommend.
August 2022 by R h
Overall decent gym and lovely staff but not the best customer service on first entering. I visited on Thursday morning and purchased a one day pass, and asked the staff member behind the desk if I may have a quick guide around (given this was my first time using this gym), was told this is not given because I am on a one day pass (just wanted someone to show me where things were located and how to adjust the machines). Upon me looking surprised they then did proceed to give me a very brief tour. Also had no idea where the cleaning materials/ cloths were kept, as I was not told so just had to work it out myself. General vibe just felt like the staff member wanted to return to the conversation they were having and I felt like I was disturbing them. I am a gym go-er elsewhere so generally know how gyms work but if it was my first time I would have been quite disheartened/confused. Don?t like to complain about anything but that sparked me as not good customer service. Other than that no complaints, a decent gym, and other staff were very helpful, including one who was off duty who went out of his way to help/ demonstrate when he could see I was having trouble adjusting a machine.
August 2022 by Grace Serafim
cancelled after unfriendly customer service that does not seem to care to meet all costumer needs. Recent changes seem to be focus on machinery and body weights and place looks cramped. I had no response to complaints.
July 2022 by Daniel Hayes
I used this gym twice only because the gym is incredibly small and lacking enough equipment for the number of people who go? due to the crowds of people fighting over machines i stopped going cancelled my direct debit then i wake up this morning saying my account is in arrears and now have to pay £75 to buy myself out a contract? joke
July 2022 by Dr Jacqueline
Friendly staff, got all the equipment I need and I had a great personal training session that helped me get back on track. Had loads of complements on how slim and trim I am looking! :D
