December 2023 by Charlie Baker
Only person in the shop, came in to deliver a few parcels, pointed without hesitation that they do not take parcels until 9am. Despite being the only person in the shop.. no desire to help.No interest in helping or fulfilling the service that they have signed up for. Waste of time, can?t believe they are still in business with the obvious lack of care.Would suggest they delist themselves from Hermes/Evri..Wouldn?t recommend, avoid at all costs.
September 2023 by Kat T
Friendly staff & big asset for local.
August 2023 by J
Nice bloke
June 2023 by S B
Helpful friendly store
October 2022 by Jacqueline Mansfield
Lovely local shop that has a great amount of products. Love the fact they stock local milk etc. I've never had any problems with customer service, everyone is polite and friendly.
August 2022 by Grace
Don?t go here, blatantly rude arrogant and horrible staff, I am guessing he?s the owner by the constant gaslighting in the review comment section, telling people to ?reconsider? their ?lies and false accusations? well all one star reviews are for sure accurate being that MANY people have complained, they are rude nasty and overpriced, DON?T go here.
May 2022 by Sylvia Pringle
I will never set foot inside this shop again, what a rude nasty man ....I politely smiled and handed him a return parcel for Hermes.....he almost threw it back at me and mumbled something which I really could not understand and pointed to the side of the shop, I assumed he wanted me to place the parcel there, but I then saw a small machine and quickly realised I had to do something..... I then asked him again and he pointed and mumbled again but I could not make out what he was saying. I then proceeded to read directions and with a stroke of luck and a lot of deciphering I saw a printed label emerge from the machine which I promptly put on parcel . At least I had learnt something..... I then had to return and handed him the parcel, he said NAME.... I told him....he gave me a ticket and I made a hasty retreat out of the shop. I do not need this in my day at 82.... So that will be my last visit. Horrid Man.
May 2022 by Caroline May
I visited this store to return a parcel to Amazon. The assistant behind the counter pointed the self service scanner. I was having some trouble using it and asked the assistant behind the counter if he could help me. I was so shocked when his reply was "No its self service"... I was sure I missed heard him, so asked the question again and no I had not missed heard at all, as his response was the same..I left with parcel still in my hand and thanked him for his none customer service. My first visit to this store and will be my last. A polling service.
March 2022 by Alison Garcia
Very rude staff!! Didn't even care that they were so rude that they upset me. First time of visiting this shop will be my last! Had to put one star to be able to write a review but really should be no star at all.
January 2022 by Fiona Hoey
This the rudest most incompetent man I have had the misfortune to encounter. Completely ruined my morning. Would not let me pick up a parce l today telling me that i was too late (even though I have another 10 days to pick up) Not only that, he is an aggressive, menacing, dismissive bully. If you don't want to "provide a community service" (that's laughable) by acting as a Hermes partner, then don't Mr Pulborough Stores.
December 2021 by lorenz immerfall
This place is the worst ever. Tried to drop of a parcel for UPS today, without any luck. The guy told me he wouldn't accept it because apparently you cant ship bottles of wine with UPS. However just a minute later I meat a UPS driver who happily accepted my parcel and said shipping wine with UPS isn't a problem at all. I went back to the shop shortly after to tell the guy he was wrong but he wouldn't admit it and constantly yelled at me "I don't care, I don't care"! Waste of my time to be honest. Avoid this place under any circumstances!
October 2021 by Paul Brown
Not a friendly or helpful service !Having had an unpleasant previous experience here a few months ago when dropping off a Hermes parcel, I went back in on Sunday with another parcel to drop off. Was told very bluntly and without any pleasantries ?no collections? ? I left feeling like I?d be happy to never go back there again.My wife kindly went back for me today as I was unable to get back any sooner and she was made to feel very uncomfortable by the less than helpful, unfriendly and quite rude store person. Absolutely no manners whatsoever.Neither of us want to go back in again. Big shame. This little village would benefit with a local store run by people that care about their customers on a face to face level.
August 2021 by Rach R
Really bad service. Was recommended by hermes to send a parcel there. Would never go there again. Really bad. Don't waste your time with hermes deliveries from there. Wouldn't accept a 7kilo parcel claiming it was too heavy! Didn't even touch the box. Don't waste your time.
August 2021 by C. Hancock
This local corner store is now under new ownership and the shop is 1000% better.. staff are polite and helpful, they stock much more fresh produce than before, and it's tidy and clean. I always try and go here rather than Tesco if it's a few bits I need. Let's support our local businesses
May 2021 by Colin Langridge
Just used the Hermes drop off service. I say 'used' because I had to do it all myself. Was told 'we don't get involved'. So I spent about 15 mins trying to figure out how to use the equipment (that clearly hasn't been cleaned since it was installed, have you heard of Coronavirus?), find the equipment that is spread out around the shop. Eventually my parcel was processed mostly by the lady who wasn't getting involved. She then took my parcel and lobbed it through a door somewhere. I hope it reaches its destination. If you're going to offer a service you need to provide the service.
