December 2023 by Robert ?Berti? Roberts
Slow at tills. Staff friendly. Some pricing are unnecessarily very high compared to other major stores. Giant Gorilla at the door hopping from one foot to the other as though he's desperate for a pee is a nice touch though.
December 2023 by Lynette Anear
Smaller than many shops but can get most things, big car park, lovely deli counter
December 2023 by James Humphrey
Great store with alot of grocery options. Right in the middle of Rustington and accessible via a free car park
November 2023 by Jackie Payne
I went into the Rustington branch of waitrose today. I only needed a few items. I refuse to use the self service so I had to wait about 15 minutes because there was only 1 till open. There were about 7 in the queue behind me, perhaps the powers that be, will take notice of what Booth's are doing, taking all self service awaw
November 2023 by Richard Forrest
Smallish Waitrose with OK stock, expect I could fill my trolley with twice as much from Aldi :) but it does have lots of treats!
October 2023 by Dave Glicksman
Loved this store (past tense) but many of their own label products are only fit for the bin such as peaches, blueberry muffins (completed on line customer service form with photos & it won?t send, deliberately set up that way no doubt) One till open now with long queue as mainly have to pay self scan & pay now in place, that?s smooth?not!Cafe long gone which was very good, many gaps on the shelves & out of stocks.
October 2023 by John Tanzer
It's a very good store. Convenient. Good choice. Good car park. Shame about the self service tills. Which it seems just about everybody hate and which create delays.
August 2023 by Bruce Russell
Now that you have done away with 4 checkouts, and only three with staff and only 2 open and a queue a mile long we are off to Iceland and tesco. I gather there have been many complaints so its a big no to your store.
August 2023 by Steve Clark
Always come here for a daily small shop, free coffee and walk in the fresh air. Has everything I need.
July 2023 by Mars
Really poor service for Waitrose. 1 till open and self service tills poor. Long queue. Customer services lead responded with letting me know there will be even less tills in future. More exspense poorer service.
July 2023 by Sashko
Very disappointing..Go woke- go broke.Current store manager Stephen Young is a vivid example of one of the types in Kurt von Hammerstein matrix- "stupid and industrious".Runs around picking up bits and pieces, can read highlighted text from the handbook, but asks partners to persuade customers to buy tea-lights instead of baked beans, as they are more profitable;))
July 2023 by Phill Arneaud
It's a supermarket, you can get pretty much everything you want. The particular store; the AC, seems to be full on; making the store very cold, which doesn't encourage the shopper to browse.
July 2023 by Mahl
Really poor service for Waitrose. 1 till open and self service tills poor. Long queue. Customer services lead responded with letting me know there will be even less tills in future. More exspense poorer service.
June 2023 by John
In my experience often poorly stocked and at times eye wateringly expensive. Staff are sometimes helpful and sometimes downright rude. Only shop I?ve ever been heckled by staff as I?m leaving. Suggest the customer services desks and checkouts are often understaffed. Self service checkouts particularly.
June 2023 by D M
Often only 1 till open and long queues - staff don?t seem interested in opening any more, or caring about the customer.Self checkout never works and you need a member of staff if you use those fill too. Useless.
