October 2023 by Sarah Rose
Brilliant Customer Service ! Polite, informative and helpful.
October 2023 by mark paget
Expensive but not many places have e95 now
September 2023 by Farhad
The worst petrol station I have ever visited in the uk, the management is cheating customers as they did not turn off the payment option as the air pump is not working and there is no notice I have tried to fill the air and the machine took all my air of the tyre, as is gone completely flat.At first instance when I was at station to fill the petrol staff were not even bothered to turn on the fuel and to look at the station although they were no one inside.All I requested was just to help me Jordan tried to help me with this excellent communication skills and very empathetic who has being in the shoe of customer and tried to help in every possibility way I really really appreciate that, I hope I would have done something for Jordan, I really would like to see Jordan in better position he is the start for excellence custom service skills.Jordan tied to connect me with the management Prasanna and the Koyle they put me in a situation to make it worst and tried to be very rude and saying that is your problem you call the break down cover are the words of Prasanna, I have the call recording and everything I'm going to take this to the head off, the staff called me a thief and behave very rude but were not helpful like Jordan.I will really appreciate Shell as I am a member, with other details, I use shell regularly, and want action to be taken against the negligent staff specially Prasanna, I also have evidence and call recording.The man from no where and Jordan helped me with the right solution.Jordan I really would like to thank you for your kindness when I got pass I will come see you thank you mate, I wish you all the best.
September 2023 by Javad Faisal
Disgusting manager ( prassanna )Very rude and selfishJordan was very helpful for us when we had an issue with their air pump station
June 2023 by Gregory Lennon
There was fuel and the service was friendly
April 2023 by James Kellie
Went here to get fuel the other week. Coming back from a long day with the dog. Filled up, went to go pay and was told I couldn?t as I had my dog with me, and to leave her outside.I was carrying her as she is a small dog and due to medical issues can not be left on her own even for a few mins to pay for petrol.Staff totally unreasonable.This is the first (and hopefully) only garage to do this to us.I get if the dog was walking round sniffing but I was carrying her so she couldn?t do anything bad.Considering the ?shop? part of this Shell is Waitrose I was even more shocked as when I shop in the rustington waitrose I see dogs being carried around when I?m in there!This shell will not be getting our business again. We would rather travel to the one in shoreham to fill up as they let us bring our dog in there.
April 2023 by Lindsay Prentice
Great service from the start and finish absolutely
January 2023 by Ian Waite
I go here every day and most staff are really welcoming, but there is one male staff that is always rude, ignorant, snatches money when I pay, not at all helpful and when I see him I think oh not him again hoping he won?t serve me. Shouldn?t be working there! Next time I will look at his name tag and post that too.
December 2022 by nicky Hamzaoui
Great staff
December 2022 by Justin P
It's convenient but pricey.
July 2022 by M Tky
We use Shell as the petrol has a number of advantages in quality we understand. We find the car is more zippy when needed than with other brand's.Sorry you miss a star because your car wash didn't clean the car at all well. For that we visit Tesco or wait until a heavy rain storm.If I was making only the car wash I would give it one star.
July 2022 by Claire Gadd
Very disappointed, I wanted a coffee early hours and was told don?t do coffees after 11pm , what a joke . Don?t have a problem at Arundel frontwell shell coffee and and night. I bet the bloke working just couldn?t be asked
February 2022 by Nobel Jonaswar
Toilet stinks . Seems lack of cleaning maintenance?
November 2021 by Gintaras Glodenis
Service at night is terrible. Old ginger guy which is making you feel like you own your life for him because he is serving you. Or walks away to stuff room just when you get to the night window. And stopping every two steps on the way back. Just now couldn?t fill up because the new girl doesn?t know how to use equipment I?m guessing. System restarting she said and don?t know how long it takes she said????To pay for fuel all the time was available just for shopping system is restarting. I?m coming here every night even couple time per night. But not any more had enough.
October 2021 by Mac n Jenni
Looks a smart place. The one star missing is because petrol cost £1.51.99 a litre. For 20 litres we paid £30.64 . This maybe because we took Shell V- Power E5 rather then the new E10. Reason is that with the new E10 mpg drops. With E5 I can expect to continue to average 56 mpg. Am I glad we have a Toyota Hybrid.
