February 2024 by Stephanie
Absolutely amazing service! All the staff are friendly and so conscientious in their work, could not have asked for a better experience. My engagement ring was purchased here a month ago by my fiancé, it needed to be resized twice and the care and consideration that went into this was incredible. The customer care was the best I?ve experienced. Special thanks to Ella in particular for all her help. My fiancé and I are looking forward to coming back to purchase our wedding rings.
February 2024 by Azam Farhan
We were very pleased with the helpfulness and the welcoming of the staff. The manager was very helpful too. Very relaxed atmosphere and comfortable seating areas....We will certainly go there again.
February 2024 by Pauline and Paul Singleton
Following contact from the store after the review below they very kindly refunded my purchase and I am very happy with their customer service.I ordered the earrings on line and I wish I'd been offered the opportunity to view them before they were wrapped. As soon as I looked at them after I had left the store I could see that they were much smaller than the impression given in the photos. They certainly do not hang below my earlobe. Of course with earrings they cannot be returned.
February 2024 by James Allen
Excellent service from every member of staff we've come across, with a genuinely personal touch.
February 2024 by Anna R
I just wanted to say a very big thank you to Melanie and Myo for your kindness and sensitivity, when I brought in my Mothers ring to have had modified. Your expert advice did not go unnoticed. You could clearly see that I was upset, but, you showed compassion. I now have something to remember her by always.I would also like to thank Kaiya and Melanie for giving me so much valuable advice for my upcoming anniversary milestone. A piece of jewellery, I will cherish. I am so happy with it. You made our family feel very special indeed when they came in to help me choose it.You provide such a lovely and welcoming service, from the minute you walk in. It is clear that you excel in what you do. Well done.
January 2024 by Robbiedrea Ramsden-Board
Thom was very patience with us and ensured we were able to eradicate the styles of rings that did not suit us. He was able to draw a provisional sketch of the style of ring with the type of stones we wanted. He stayed in communication with us, every step of the way, and even after the proposal.
January 2024 by Will Benyon
A fantastic experience. From initial discussions in store to picking up the item it was an enjoyable experience. Dominic and the team allowed plenty of time to talk through what was available and make the day of collection extra special. Thank you!
December 2023 by Alex Menhenett
Dom and the team have been great.Myself and my partner have purchased a few pieces and have had a lovely experience collecting them in store.I look forward to always popping in for a chat!
December 2023 by Hanny Robinson
Sarah was absolutely excellent and made our experience of choosing an engagement ring a very special one. She was attentive, respectful and informative. We love our new ring and we will look back on when we bought it together with happiness. Thank you to Sarah and also to Mel and Willy for making the process of buying it special and memorable. We will be coming back!
December 2023 by Ailsa Body
We've visited here twice and been made to feel so welcome both times.The first time was for me (in my 40s) and my daughter (secondary age) to get our first ear piercings. We wanted to make it special as a birthday gift to my daughter, and given I'd finally got round to having my ears done but needed to be careful about infections etc. It was so special.You're greeted with a friendly welcome on arrival. Joe provided drinks as we sat in a comfortable waiting area, then off to a quite, relaxing room to get piercings. The experience was great. It was so wonderful my other daughter, who'd always been adamant she'd never want a piercing, decided to have her ears done! Anyone who knows her would think this close to miraculous!We took my other daughter another week and the staff (Joe with drinks, Kaya with the piercing appointment) were once again wonderful and so gentle, friendly, calm and had such patience with her that she actually had her ears pierced rather than just thinking she wanted them done but backing out, as we all imagined! Never thought it would happen, which is testament to Kaya and the atmosphere and care taken in the store.Yes, it's a bit more expensive but the care, quality, choice and atmosphere is cheap at this price. You simply can't beat the service.If you're a nervous person, after being treated so well and feeling special, want to reduce the risk of infections so want a very hygienic establishment with such care taken etc this is the place for you.Wonderful. Thanks.
December 2023 by Colin Pomeroy
Once inside this place I asked an assistant for information. Whilst answering my questions , the individual looked at me 10% of the time and 90% of the time around the shop. That made me feel really welcome. Maybe a job that's not on the public interface would suit the individual better.
November 2023 by Syed Ali
I came into Wakefields to inquire about a few watches. Kiya and the team made me feel welcomed and had a wealth of knowledge, sadly no watches so I was added to waitlist.I came in again with my wife and we dealt with Sarah as Kiya was off. Sarah was so helpful and provided all the support we needed to make our purchase, my wife is so pleased with new watch.I look forward to being called when my name comes up on the waitlist.Thank you.
November 2023 by Parag Walji
Have been shopping here for well over a decade. Amazing quality and service. Wonderful knowledgeable staff. A luxurious store befitting the products. Highly recommended.
November 2023 by Sarah Jones
So at my grand old age decided to get my ears pierced again? as an excuse to purchase more earrings!Wakefields were fab?naturally we have been patrons at the store for decades however was very surprised to learn they did piercings and they had a hide-away room for such.It really did feel like I was in a spa! Have a look at the photos.Not the cheapest but large choice of earrings and cleansing solution to take away and a return appointment in 6 weeks to remove!Easy to book online.Highly recommend.
October 2023 by Mehran Gharchedaghi
I had the pleasure of dealing with Thom after calling in advance to book an appointment. Thom introduced to to the Tudor brand and had picked out some options he thought would interest me based on my criteria. Very knowledgeable about the brand, history and movements. This branch also came through for me when I needed to get a last minute gift for my sisters birthday! They are always very friendly and offer refreshments.First time I visited I was in very basic attire due to it being hot summers day and I was welcomed with no judgment. Great store and great service. Thank you.
