January 2024 by John Etherton
A lovely spacious store, and Waitrose, so you know its good
December 2023 by Rita Ginn
Love the shop and staff are lovely was disappointed could not have the Xmas special in the cafe they had run out.
December 2023 by Bev West
An excellent visit and very good staff
December 2023 by Ken Rennison
Came to click and collect. No bays or signs.Had to park, and go in.Told to park out front. Lucky somewhere to dump car.After waiting 10 minutes found the staff member chatting away to the trolley boy.NEVER AGAIN.Loads of choice in Horsham to spend my money. Waitrose won't be one of them.
November 2023 by Chris Collins
Dirty tables fill the cafe and the slowest service ever despite so many staff wandering around.
November 2023 by Mark Gallagher
Great shop, except the music played at the winr bar. Omg what awful music. Someone needs to help Rob play some different music.
October 2023 by Hasan Issah
It was my first ever visiting the waitress and in fact, I was delighted with all that I experienced there, it was a very conducive place, variety of items to choose from. Products well stocked with enough space, and above all very professional workers.
October 2023 by John ?Umo Vitruviano? Andrew
The price of the food is good for the quality and the staff are very happy and proud to be part of the company.
October 2023 by Dale B
The cafe is situated inaccessibly upstairs at the far corner with no toilets nearby! Plus No Oat Milk!!! Why when there's a shop downstairs selling oat milk!! ?? Very disappointed at the vegan options! John Lewis sort yourself out!
September 2023 by suewA9793UH
We had been out all day and I didn?t want to cook that evening. We thought a McDonalds would be sufficient but the car park was rammed so we decided to go to Waitrose and see what we could find. The cafe was still open but there were no customers. My husband asked if they were still serving food , it was ten to six, and was told that the kitchen was open till six and they were still serving. We ordered two hamburgers , a portion of chips and two coffees. Within minutes our order arrived. Delicious. Shirley, who served us, went off duty at six leaving two lads at the counter. She was absolutely super; attentive and full of good humor. Not a trace of being annoyed that two customers had arrived 10 minutes before her shift finished as we have experienced elsewhere. The lads were super lovely too. What a happy, delightful experience. So glad we went to Waitrose.
August 2023 by lorraine prudence
Went with my grandchildren and their mum. To the teddy bears picnic. It was so lovely. GamesFace painting . Stories. Activity. And food was great. 5 stars. Highly recommend
August 2023 by Rosily Jones
People who say money can't buy happiness don't shop at Waitrose
August 2023 by Lauren Mitchell
We came here for John Lewis and to eat in the cafe for lunch - it was lunchtime and we expected the cafe to have plenty of food options. We arrived and chose from the menu what we wanted we went to order and we were rudely told sorry no food is available we?ve got nothing - this isn?t good enough why are you advertising food you can?t offer?! We ended up leaving and having lunch in the nearby m&s cafe so your loss Waitrose! I would also like to make you aware that two of your click and collect bays in the car park are actually disabled bays by law you can?t do this - please put these back to normal disabled bays so they can be used by blue badge holders only and not by click and collect customers. Sure you can find somewhere else for them to park. It?s unacceptable to steal two disabled parking bays.
July 2023 by aimee hudnott
Started shopping here after being unfairly fined at the Sainsburys across the roundabout. Completely converted now to Waitrose . Parking spaces are plentiful. Fresh salad stays fresh for much longer. The meat is excellent. The shelves are always well stocked. Always a pleasant experience shopping here. I was under the illusion it would be more expensive then Sainsburys but I have found that isn?t the case . The quality of the food is always excellent so I am now a loyal customer of Waitrose
July 2023 by Susan Peak
A good Waitrose with car park, first half hour is free
