December 2023 by Lush Curve
Super lovely and super quick! I managed to get an eye test same day as I am going on holiday in a few weeks. 72 hours later and my glasses and lenses for an old pair of lenses are ready! Super appreciative for all of your help and advice and also offering a discount on replacement lenses as mine were only 15 months old. That's where humanity beats business and I am here for it! Thank you Team!
December 2023 by Sandra Burke
Very helpful staff team, who did all they could do accommodate our need for a prompt service. My husband and I had a short time in Horsham, but we were able to have eye tests and get new glasses in record time.
October 2023 by Mandy Church
After several years of visiting a leading optician and being extremely disappointed with their customer service, I decided to make the move to Vision Express. I can honestly say I have nothing but praise for the service I receive. I have had a contact lens appointment and am now hooked. I visited yesterday as a walk in customer to book an appointment to upgrade my glasses. The staff there fitted me in there and then and were so friendly and attentive. It really is such a different experience to what I have been used to over the past few years and I really don?t care that I don?t earn my points. Service with a smile outweighs that perk any day. Thank you Vision Express, Horsham
September 2023 by Philip Brownell
First class service Friendly staff and very helpful
August 2023 by ThePompmeister
Booked online, got a call to say the appointment was double booked (how can this even be possible with a computerised online system) and they offered me something more than three hours earlier. When I called the message on the phone system even asks to please book online. The explanation I was given was that someone had made a telephone booking and the slot hadn?t been taken out of the system, if that appointment wasn?t suitable could I come back another day... poor customer service, hopefully only limited to this branch
August 2023 by Julie Maxted
Not happy this time with Vision Express in Horsham. Having booked an appt on-line, they hassled me twice by phone to try and come in for earlier appts they were trying to fill. Then on the day, I was on my way to the appt and they rang again to check where I was. Apparently I should have arrived 10 minutes before my allocated appt to go through checks. Unbeknown to me as it wasn?t on their website and when I complained, they said, ?oh Head Office are looking into it? meaning there is no notification that you are supposed to arrive 10 minutes earlier!!! I have felt extremely hassled over one eye appt!!
July 2023 by Robert Day
I have been a client of Vision Express for many years and now my eyes are becoming more problematic. The staff at Vision Express Horsham are most courteous and take great care, not only with examining my eyes but also advising of medical problems, liaising with my surgery where necessary as well as prescribing the correct lenses for my glasses. I am very pleased with the service they provide.
July 2023 by David Alexander
Great service, with a smile ,not put under pressure to buy expensive glasses, my view best opticians in Horsham m
June 2023 by Mirka Sloan
Very thankful to the staff from Vision Express in Horsham, especially Orla, Maire, David and Lily.They?ve looked after my daughter whose eyesight has been deteriorating quickly over short period of time. Orla kindly shared her experience and knowledge about Myopia Control with us, which was the way forward. Maire and David helped us with the last push to slow down the vision deterioration by using Myopia contact lenses and despite my daughter?s young age, she is now a master in using them.Every time we visit the store we are met with professional, friendly and caring approach, which makes all the difference. Thank you again, we recommend Vision Express Horsham highly AAA*****
May 2023 by Jennifer Matthews
A brilliant service from all the staff I had to interact with today. Polite and thorough. Would recomend to anyone.
May 2023 by Stuart Beattie
Great service as always. Very professional and very helpful with specific eye problems, queries and advice ?
April 2023 by Stuart Elcome
Quick and helpfull responses to my queries and requirements. However time and resources were wasted when I was incorrectly misdiagnosed with cataracts, rejected 5 months later by hospital consultant.
April 2023 by Susanna Susanna Kay
Thank you so much for making up a pair of glasses (from my usual opticians) within 2 hours after my old ones got broken. Excellent service.
February 2023 by sandra anne piggott
Very good service. Receptionist helpful. Experienced optometrist explained every test carefully and its outcomes. No pressure to purchase new glasses at the time.
January 2023 by Julie C
Fantastic service attention and end result fabulous. Thank you Simon Managers attention to Customer
