November 2023 by D Serné
Lovely people but honestly the most dilapidated messy abandoned store of any kind 8ve genuinley ever seen. 3 hours would have it looking lovely I don't understand why they don't do it? I'd do it for them. Get in touch with me! Also it's 5 past there's a huge queue forming but the woman is prioritising stacking toilet rolls rather than opening the door for business at the time they should be open....
July 2023 by E
Rob and team are always friendly, helpful, and gracious - even in the face of impatient and rude customers! They are under a lot of pressure and of course this reflects in queues and waiting times, which no-one can control. Feel sorry that they have to deal with abusive people banging on the doors and yelling at them
July 2023 by Kieron Alexander
Rob and the team here put their heart and soul into their work. With the closure of pharmacies around horsham, queuing times have gone up here but never once have I came in and had a bad experience, waiting times aside. The smiles and jokes the team make always have me leaving with a smile of my own
June 2023 by Anthony Goldsmith
The staff are great all friendly, very helpful, polite and around nice people to talk to and to ask a question. Apart from the staff being great, the shop is located in roffey surrounded by other shops, you can always normally buy what you went there for. The only problem is that the shop is very small and there are always ques when going there to pick up or buy somethink. The queuing times can be long, 20mins at times. The que can be going out the front door. Again the shop is nice although small, the staff are great, polite and friendly, I think if the store had a better in-store system or online system giving more ways to buy or pick up prescriptions then I would give it 5 stars I gave it 4 at a push and reason being I no the staff and there nice helpful people.
April 2023 by Mario Dorissi
Really nice and helpful staff. Great experience with them
January 2023 by S P
Very inefficient. Never been in and out quickly, always a long wait, really should have more staff. Staff are nice but taking ages to serve people by giving unsolicited advice when there is a super long queue is not a good idea. Also close for very long lunch and never answer the phone.
January 2023 by Reuben Farhall
The staff in roffey chemist are just the best alwaýys willing to help and give advice t friendly and nothing is every to much trouble for them the atmosphere is always friendly and a happy onePlz keep up the good work roffey chemist and as Tina Turner says your simple the best
December 2022 by Donna Elizabeth Mac
Love this chemist. The staff will do everything in their power to help people such as ordering in items not found in other pharmacies. The'yre always busy, because so popular i guess- but make time to get to know you .Rob and his team have a great rapport with customers.
December 2022 by Simon
Disorganised. Reallly poor. Prescriptions all over the place. Go elsewhere.
November 2022 by John Menzies
They go the extra mile to supply prescriptions on time
October 2022 by Karen Mansbridge
Very disappointing staff let customers jump in front when other customers are pushy. Prescriptions not ready when you go to pick up. Very scruffy looking inside
October 2022 by LJ Hall
Generally staff very helpful and friendly.Although one member of staff ,Lady is consistently abrubt and rude which is a shame as the other staff are very pleasant.
August 2022 by Rebecca Lawson
Very unprofessional, the worst experience I?ve ever had. Just as another reviewer has said shocked at their behaviour.Used my name and other patient names when talking about diagnosis and medications.Should have a number system in place so they aren?t using patient names. Don?t seem very well trained/knowledgeable.There was an staff members under age kid running around the back of pharmacy, surely that?s dangerous with controlled drugs?I saw customers get shouted at, both inside and in the doorway so that people on the street could hear. Such lower class and horrendous behaviour. I?ve never seen anything like it.Doesn?t feel very clean inside, run down. Will always request my prescriptions are sent to a more professional establishment in future.
February 2022 by Corinne Simmons
Very unhelpfull regarding covid testing packs. You have to order, go on app, get a collection number after you've given all your details on to the world wide Web for all to see and in the mean time breathe on as many people as possible while your waiting . RIDICULOUS.
January 2022 by Tracey Grubb
Amazing service during an exceptionally busy time yesterday. So impressed how the lady managed the endless requests for prescriptions and went that extra mile for customers?. she seemed to know every customer by name and still took time to ask how they were whilst bagging up meds. The Pharmacist was extremely helpful too. Well done Team Vantage.
