December 2023 by Heidi Williams-Richardson
Excellent customer service from Toby today. Was very impressed with his advice and enthusiasm.
September 2023 by Ginger Rob The First
Fantastic service. Needed some grey grout to match up a job in the bathroom. Brad went above an beyond to help out with the colour charts and sorting me some out. Cheers
September 2022 by Trish Mundy
Excellent service from Chris and didn?t catch his name but they were both working 22/8/22. Both were so helpful and polite even though I didn?t make a big purchase.
July 2022 by Steven Jenkinson
I don?t often leave reviews.I have been using this company on a trade account for quite a while now and until recently I have always found the staff and manager extremely friendly and happy in their job as well as accommodating. However recently the manager has left to work in Brighton and his replacement is not great which is disappointing as this makes the buying experience less satisfying. Tradespeople like myself are extreamilty busy and like to have a laugh to break up their day. They build up a report with suppliers as they see them literally every day, so loosing this experience is a real shame. If I could afford to drive from Horsham to brighton store for my supplies I would just to have the same experience.
January 2022 by Sairah Khan
Not much to choose from. I was disappointed that there was hardly anything there. Staff were polite.
December 2021 by Alexander Milne
Great selection of tiles with helpful and knowledable staff.
October 2021 by Pete Longhurst
Tip Top service from the Topps Tiles team in Horsham! Super helpful, especially Chris and Emily, who sourced additional tiles from their network and offered free delivery. That's why it's great to shop local. Thanks.
August 2021 by Gemma Versteeg
So helpful. Easy to see the tiles, good selection available. Managed to get everything we needed and the staff carried it all to the car.
July 2021 by Yak Paw
Had a really good experience with a younger gentleman earlier today who introduced himself as Chris. I was aprehensive at first because I wasn't sure if the business was trading currently due to Covid-19, but the young man assisted me in finding the tiles I wanted, and wore a mask and stayed a good distance away so I felt safe, he made sure I was comfortable with the amount and pricing of my purchase.
July 2021 by Bankers Repository
Very helpful when purchasing however when returning tiles ( in the boxes) I was told (in a very disrespectful manner) they will do it as a gesture of good faith but next time I should take it to another branch. Topps return policy is clear, retraining of staff would help but perhaps the bigger issue is that branches are under pressure to hit sales targets and refunds impact this number.
July 2021 by Matt Avery
Was served by Chris, he was very polite and very helpful, he really helped us out and will always go back to him.
January 2021 by Greg Taylor
Very helpful indeed.
July 2018 by Sophie Valentine
Excellent customer service, I purchased some heavy bags of tile adhesive and had my hands full with a baby. The lovely man who served me kindly took them to my car for me. I would however say Thank goodness my visit wasnâ??t to choose tiles today (did this months ago) as it was so unbearably hot I think Iâ??d have passed out! I understand they canâ??t have door open (and no windows to open either)
August 2016 by Patricia Swann
Really helpful an knowledgeable staff. Pete was great as he was able to advise on the best products for my bathroom and it looks great. More than happy to refer people to you for great quality tiles and service
November 2014 by Steven Catt
Excellent service and prices!
the staff here have been great. First with choosing our Tile design for the barroom and for providing sample tiles to take home and try. and secondly with service leading up to our purchase today. Would definitely recommend.
